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8 Work from Home Stats to Know

Working from home (WFH) used to be a luxury that few companies offered, especially full-time. However, the COVID-19 pandemic forced many businesses to find remote solutions for employees. 

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    8 Work from Home Stats to Know

    Working from home (WFH) used to be a luxury that few companies offered, especially full-time. However, the COVID-19 pandemic forced many businesses to find remote solutions for employees. 

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    What's the Future of the On-Demand Economy?

    A lot has changed since the 1990s dot com boom.  Technology has improved dramatically (think: internet of things, cloud technologies, and artificial intelligence), offering convenience and efficiency to consumers. At the same time, consumer...

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    How to Achieve an Effective Customer Care Plan

    The benefits of a well-structured customer care plan are essential as they assist in retaining customers and creating loyal brand ambassadors, both of which are essential to the long-term success of your business. The survival rate of small...

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    5 Types of Human Data Labeling for Effective AI

    AI is increasingly becoming an essential aspect of doing business.  Already, over 77% of all devices we use feature AI in one form or another. By 2025 the global AI market is expected to reach $60 billion. And one of the most-used personal...

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    Are the High Rates of Online Shopping Here to Stay?

    When the COVID-19 pandemic took the world by surprise, many locales implemented stay-at-home recommendations that kept people from visiting brick-and-mortar stores. As a result, people turned to the internet to order everything from toilet paper to...

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    Which Back Office Functions Should You Outsource?

    Many companies benefit from outsourcing back-office functions — an approach that allows them to focus on core functions and attain efficiencies. According to a recent survey report, companies choose to outsource mainly to improve efficiency (24%)...

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    BPO: The Key to Your Future Success in eCommerce

    How do you define eCommerce success? Is it merely getting the most customers, the most orders, or having the best online feedback? In today's competitive marketplace where up to 90% of all startups fail within the first four months, it‘s essential...

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    How Artificial Intelligence Can Transform Healthcare

    Technology, specifically artificial intelligence (AI), provides a promise for a better future in healthcare. By using advanced algorithms, machine learning (ML), and more, AI can help improve both the patient experience and care. As the world turns...

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    How to Get Ahead in Manufacturing with BPO

    Business process outsourcing (BPO) enables companies of all sizes to outsource their back-office functions, such as customer service and accounting. The benefits are numerous: lower costs increased productivity, and the ability to focus on core...

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    5 Live Chat Support Trends to Know

    Today's online shoppers expect to receive help when they want it, fast responses, and interactions with real people. No wonder they love businesses that offer live chat.  The truth is that phone and email support are losing traction with prospective...

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    What is a Good Customer Satisfaction Score?

    Great customer service is no longer just a nice-to-have ideal for companies. Instead, exceptional service is a must for every and can be the differentiating factor that determines success or failure. Just consider these statistics:

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    How Government Agencies Can Elevate Citizen Service

    In business, customers simply vote with their feet and head off to the competition if a company doesn't meet their expectations. Government agencies have no such competition, yet it's even more crucial for them to provide top-notch service. When...

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    eCommerce Outsourcing: What to Look For

    There is no overstating how important eCommerce is. It's the lifeblood of any business, and it can make or break a company. In order to stay competitive in the world of eCommerce, you need to find ways to outsource your eCommerce needs. There are...

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    5 Reasons Why You Should Switch to Live Chat

    The online world is big, global, and 24/7 – this makes communicating with your customers critical to running a successful business. From developing a strong brand image to managing customer relationships, there’s no getting away from the importance...

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    How to Outsource Customer Support?

    Why outsource customer services and support to Support Centers? Find out why the best solution for small companies is to have access to required experience and technology within the budget - Outsourcing Customer Service Centers. Don't hesitate......

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    Business Process Outsourcing for Fintech

    Fintech, or financial technology, is the development of new technology that helps financial services achieve their objectives. Companies use these tools and services to improve, automate and streamline processes related to finances.

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    Choosing a Business Process Outsourcing Partner

    In a world where cost, speed, quality, and flexibility, are more important than geography, the trend to outsource business processes is gaining traction. The fallout from COVID-19 has signaled a sharp pivot to the basics: bolstering value and...

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    What Is 13th Month Pay?

    Learn what 13th month pay is and how to calculate it in this guide. This way, you can ensure complete salary compliance for your international workforce.

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    The Benefits of Cross-Channel Customer Support

    There has been a seismic shift in the way customers reach out and interact with brands. Gone are the days of simply connecting with customer support via phone, stating your case, being put on hold, and finally being connected with a support agent....

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    Effective Communication in Customer Success

    Effective communication skills are essential in any customer success team. Your customer success team must be able to communicate effectively with customers, colleagues, and other stakeholders. Clear (or poor communication) between team members as...

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    What is Microtasking?

    Microtasking is an indispensible business solution of the future. Make sure you engage the right team and partner to take advantage of this wave.

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    What is the Best Call Center Team Structure?

    Globalization, advancements in tech, and now Covid-19, have forced organizations to rethink their strategies and change the way they operate. When strategy changes, organizational structures, employee roles, and job functions should be realigned...

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    The Advantages of Building a Distributed Team

    The 2020 coronavirus pandemic has challenged and transformed our way of working. With quarantine and lockdown protocols restricting our movements, companies have had to find ways to continue operating without risking their employees' health while...

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    Choosing an Answering Service Provider

    A strong answering service partner can create additional value for your customers and ensure consistency and continuity of service. Find out what you should be looking for from your answering service.

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    The Keys to Successful BPO Outsourcing

    Small businesses and large corporations alike could use a little help from time to time. This is why business process outsourcing (BPO) has grown to become a multi-billion dollar industry. Even amid the pandemic in 2020, the global BPO market was...

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    What Is Business Process Outsourcing?

    Contracting commercial activity to a third-party company that has relevant expertise is termed business process outsourcing. The most common functions for outsourcing are customer service, accounting, payroll, human resources management. As a rule,...

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    What is Customer Care?

    Customer care is a lasting method of keeping a client safe. Customer care is one step ahead of traditional customer support by developing a special relationship. Although it does not involve the whole Point A to Point B customer journey, it is made...

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    What Is Customer Support Outsourcing?

    Customer support outsourcing means deputing lines of communication with clients to an external customer service provider. As a rule, this is contracted out through companies that have specialized expertise in handling calls. Deciding on whether you...

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    Features of Digital Content Moderation

    The method of tracking and implementing a fixed algorithm and instructions to decide on whether the content is acceptable or not is termed content moderation. If an individual submits a post to an online resource, this will undergo a process of...

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    Why Should You Prioritize Back-Office Support?

    Back-office activities can’t be described as client-facing tasks, but have a predetermined role. Today, advanced companies prefer back-office outsourcing because they clearly understand the level of its importance. Employees who staff the...

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    How To Prepare Your Company For Outsourcing?

    Any organizational transformation, including preparing for outsourcing, usually requires thorough preparation, from goal-setting issues to issues of the process of job design. Not paying attention to the preparation phase can lead to disastrous...

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    4 Tips To Get Started With Your Marketing Outsourcing

    Marketing outsourcing is regarded as the transfer of the entire set of works in marketing and advertising or only part of the functions to an external provider on a subscription basis. Take into account that marketing is essentially an expense, not...

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    CUSTOMER SERVICE TRENDS FOR 2020

    2019 was a year full of learning and rapid change, and as we’ve been lucky enough to be named the global leader in Customer Service by Clutch, we thought we’d take the time to share the top trends we’re seeing in Customer Service for 2020:

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    Why Are Call Centers Outsourced?

    Customer service has become a primary focus of every successful business, and not surprising since having your customers satisfied gives you the ability to stay on top of the market and above the competition. In addition, a superior customer...

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    How To Outsource Customer Service The Right Way?

    Although outsourcing customer service is used everywhere in business, its incorrect use leads to many drawbacks that have a destructive effect on the productivity of company processes. These risks include the threat of non-compliance with...

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    What Is Back Office Support And Why Is It Important?

    Although the Internet is teeming with relevant information on this matter, some people still ask in the browser: "what does back-office mean?" The back office is the answerable business unit for all the processes associated with its activities....

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    What is Data Management?

    Receiving, saving, arranging, and keeping the data created and gathered by a business is termed data management. Efficient information management is an integral part of utilizing the computer systems that launch business applications and give...

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    Why Is a Service Level Agreement Essential?

    Service providers require service level agreements (SLAs) to run the expectations of their clients and determine the impact of an issue on their business processes and conditions based on which they are not responsible for interruptions or problems...

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    How Can AI Complement People In Customer Support?

    In terms of customer support, artificial intelligence (AI) implies a technological system for assessing actual scenarios with the help of data gathered from virtual or real sources to offer customized guidance, options, and answers to clients’...

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    What Does Customer Service Mean to You?

    Customer service, while an essential aspect of business/consumer interaction, can be defined differently from one organization to the next. Most companies understand the value of structuring a customer service department as they scale their business...

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    10 Ways to Effectively Manage Remote Workers

    Remote workers are becoming more and more common nowadays, especially considering how much efficiency you get, while at the same time being cost-effective. According to a study by Deloitte, “Value is being achieved through the impact of innovation,...

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    How To Outsource Back Office Operations Effectively?

    Establishing and improving effective communication with an outsourcing company is crucial. Strive to understand your requirements. Specify if all operations actually require to be contracted out or if it is better to perform some of them in-house....

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    5 Affordable Ways to Enhance Customer Service

    A common misperception exists that providing top-notch customer service will cost you a fortune. This is simply not the case. In fact, providing better customer service will not only lower your rates but will also reduce the cost to serve each...

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    Remote Team Management

        What is a virtual team? How can home office remote team management be effective? In this video, we will show you how virtual teams give employers the chance to build a dream team without boundaries. You will also find out the specific skills you...

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    Customer Support Metrics

    You can’t improve what you don’t measure. It’s a common enough phrase, but say you want to improve your customer support. What do you track? Outsourcing customer support can be great for your cash flow and your time, but one of the first things...

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    Critical Questions to Ask When Outsourcing

    Call centers are branches that manage all the telephone questions associated with the company. Such a piece of work needs to be carried out by experts who understand how to work with various customers and give relevant information about your...

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    What Are the Benefits of Outsourcing?

    Running a small business implies hiring multiple talents, some of which you may not have enough to be efficient. In this case, outsourcing is helpful for your company. Otherwise, your brand may not grow as quickly as you wish. To make matters worse,...

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    The Executive’s Role in Customer Support

    You often hear phrases like, “lead by example” and “s*** rolls downhill” when discussing leadership. Consciously or not, employees take cues from their leaders. If you want quality customer support to be an aspect of your company's reputation, the...

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    Content Moderation: Keeping Our E-communities Safe

    Do you ever wonder how Youtube keeps its videos relatively clean? Or how your Facebook ensures that user-generated content doesn't include offensive material? As content marketing gets more and more popular and businesses start to build and create...

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