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Stand for Ukraine — Hire a Local Talent ukraine Stand for Ukraine — Hire a Local Talent ukraine

Despite being in the midst of a raging war with all challenges it presents, our 300+ employees in Helpware Ukrainian office continue to work and deliver great results.

It's a testament to the incredible resilience and determination of Ukrainian talent, and if you're looking for exceptional staff for your projects, look no further than Ukraine — where great teams are forged through fight!

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Support Ukraine Now!

SPECIAL OFFER

Stand for Ukraine: Invest in Local Talent

Robert Nash — President, CEO Helpware

Special offer

Take advantage of our offer

Our unique offer allows the flexibility to hire talents on a month-to-month subscription basis. It’s completely risk-free, so don't miss out on this great opportunity hire Ukrainian talents now and see how it can benefit your business!

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Risk-free

Pay only for productive hours (starting from $9.75 per hour)

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Discounts

Enjoy special discounts for extended contracts

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No commitments

A month-to-month subscription with just a 30-day notice

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Flexible plan

We’ll quickly find the right specialists, even if you need only one

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UKRAINIAN TALENTS

Available roles

We have highly trained and dedicated specialists in place who provide a wide variety of services ranging from exceptional customer support to data management.

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Our CSRs provide a seamless CX across all channels including phone, email, chat, and social media

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Our Tier 2/3 TSRs help users with technology products, computer systems, and software.

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Our SDRs create solutions to generate new leads and boost sales

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Our professionals ensure that every customer has a great experience with your company.

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Our specialists provide full-stack marketing solutions to help businesses grow their customer base

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Our professionals provide reliable administrative support solutions to streamline your company’s daily processes

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Our Data entry specialists and researchers can process large volumes of data, ensuring consistent quality with each project.

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Our Business Analytics experts form forecasts, build strategies, recommend action plans, audit processes and evaluate performance metrics.

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Our L&D team nurtures real product experts by building an extensive knowledge base and practicing a tailored approach to training.

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We have Front-End/Web Developers and Graphic/Web Designers on staff who can make your site stand out.

Helpware Approach

Core Statistics

Our global reach and the growing number of talents let us seamlessly connect brands with their customers 24/7 in more than 25 different languages across all time zones and all channels. We work hard to make both our customers and employees happy.

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150+hi

Team members were hired in Ukraine after Feb 24, 2022

100+hi

Ongoing projects

2%hi

The average monthly voluntary attrition rate

97%hi

The average monthly attendance of Ukrainian team members

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helpware locations

Lviv

Lviv is an unmissable destination in Ukraine bordering Poland with huge educational potential. Our Lviv office has an open space concept with access restrictions for added safety, as well as conference and training rooms equipped with everything needed for a productive working environment.

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helpware locations

Kyiv

Kyiv is the biggest BPO hub in Europe offering abundant resources and a huge pool of talents. The Kyiv office is centrally located and has its dedicated electricity supply provided by generator and UPS systems while two separate internet lines keep everyone connected 24/7.

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helpware locations

Odesa

Odesa boasts its energetic culture and offers the perfect atmosphere for creativity. Our office serves as a safe workspace that encourages collaboration and innovation. Here, our Ukrainian teams have access to everything they need to make their work successful.

our greatest assets are

Our Clients

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Frequently Asked Questions

How do you ensure safety of your Ukrainian teams?

In order to ensure the safety of our Ukrainian teams, we have launched a number of proactive measures. Primarily this has included the relocation of more than 250 team members abroad and to safer areas within Ukraine. We are also using location tracking and SMS check-in applications so that we can monitor the whereabouts and condition of our team members. Such tools allow us to take preventative steps when necessary, and respond quickly if anything were to go wrong. Our commitment is always to ensure that our teams are safe and able to carry out vital work in difficult conditions.

How do you ensure uninterrupted work in your offices?

To ensure uninterrupted work, our offices in Kyiv, Lviv, and Odesa are equipped with individual power generators for 24/7 operation, uninterruptible power supplies for server rooms, and multiple independent Internet lines each with its own autonomous power sources. We also provide our employees with personal additional resources of Internet and power in case of any outages or emergencies. With this dedication to providing a reliable work environment, we have noticeably minimized gaps in service delivery.

How do you support your employees in Ukraine?

In Ukraine, we provide our employees with moral/mental support in order to ensure their productivity and well-being. Our goal is to create an empowering work environment that values the individual’s contribution. To accomplish this, we have implemented a range of communication channels from in-house and external specialists that help our teams cope during difficult times. Additionally, we have provided our people with monetary support, hoping to help them and their families with any difficulties they may be facing. In total, Helpware has invested more than $300 000 to support its team members in Ukraine.

What is the minimum number of talents should I hire in Ukraine under the terms of the contract?

When deciding how many talents to hire in Ukraine, it's important to consider the level and type of service you require. If you need one specialist only, now that is possible but if you require a dedicated team of customer support personnel, finding the right people can be done in as little as 2-4 weeks. When it comes to resolving staffing needs, Ukraine boasts about the big pool of highly-qualified professionals.

Are your clients experiencing any problems with their projects working with Ukrainian teams now?

Our operations in Ukraine remain reliable and resilient despite the war, and we are proud to have more than 20 projects still active there and no client has terminated the contract so far. Our clients’ loyalty is inspiring, encouraging us to continue providing our clients with excellent customer service. Our commitment is further indicated by the 71 customer service representatives we’ve hired in the last two months alone ensuring superior support for our English and Spanish-speaking customers.

What discounts do you offer for extended contracts?

When considering long-term commitments, you can enjoy generous discounts on subscriptions. Our sales representatives can provide detailed information based on the team size, languages, service type, and many other factors to help determine the best discount available. To ensure you're getting the best possible deal, contact us today and see what incentives we could offer you won't regret it!

What if you can't ensure the reliable performance of your Ukrainian staff due to external factors?

It's understandable that there are certain risks when hiring Ukrainian staff due to the current situation in the country. To make our service more attractive to you, we offer risk-free solutions charging by effective productive hours and not expecting any commitments a month-to-month subscription with just a 30 days notice. Our rate starts from as low as $9.75 per hour for the reliable and consistent performance of your dedicated team. We acknowledge the trust our clients place on us, and that’s why ensure that each client receives quality services in other locations for the same price if any problems arise.