Top Contact Center Outsourcing Companies to Partner with in 2027

Choosing a contact center outsourcing company is a major decision for businesses that need to scale customer support or improve service quality without building every capability in-house. The right partner can help you manage customer interactions more efficiently and maintain consistent service as your business grows. The wrong one can lead to high agent turnover, declining customer satisfaction, and compliance problems that are difficult and expensive to fix.

The market is growing, and expectations are changing along with it. Grand View Research values the global call and contact center outsourcing market at $102.9 billion and projects it will reach $240.5 billion by 2033, reflecting a compound annual growth rate of 11.8%. At the same time, companies are under pressure to adopt AI: a 2026 Gartner survey found that 91% of customer service and support leaders feel pressure from executives to implement it. But automation alone isn’t enough. Gartner also reports that 87% of customers consider access to a human agent essential when companies use generative AI for customer service.

Businesses therefore need outsourcing partners that can balance efficient technology with reliable human support.

Finding that partner isn’t straightforward. Providers differ in their delivery locations, industry expertise, compliance capabilities, pricing models, and approach to managing teams. A large global footprint doesn’t automatically mean a provider is the best fit for your needs, and the right choice depends on your customers, service requirements, and budget.

In this article, we compare 10 leading contact center outsourcing companies, including their services, strengths, limitations, geographic coverage, and pricing considerations. You’ll learn how the providers differ, which types of businesses they’re best suited for, and what to evaluate before making your shortlist.

What Сontact Сenter Services Include

Contact center outsourcing goes well beyond phone calls. At its core, the service category spans every interaction point between a business and its customers, handled by trained agents or AI-assisted workflows on behalf of a client organization.

Inbound contact center services include customer service calls, technical support, order inquiries, billing questions, and complaint resolution. Response time, first-contact resolution rates, and agent knowledge depth define performance here.

Outbound contact center services cover proactive customer outreach: sales calls, appointment reminders, satisfaction surveys, collections, and loyalty campaigns. These programs require different agent profiles and compliance expertise, particularly in regulated industries like financial services and healthcare.

Omnichannel support ties these together across phone, live chat, email, social media, and SMS. A modern contact center manages conversation continuity across channels, so a customer who starts a chat and switches to a phone call doesn’t have to repeat themselves.

Beyond frontline interactions, contact center outsourcing often includes back-office functions: data entry, claims processing, order management, and document verification. These workflows sit behind the customer experience but directly affect how quickly and accurately issues get resolved.

What separates a solid contact center partner from a generic call center vendor comes down to four factors: workforce management (staffing accuracy across shifting volume), compliance infrastructure (SOC 2, HIPAA, PCI, and GDPR certifications), language coverage (multilingual support is increasingly table stakes), and attrition management. A partner with monthly attrition below 3% produces fundamentally better customer experience than one running at 10 to 12%.

Attrition is another important factor to evaluate. ICMI research found that 42% of contact center organizations report annual agent turnover above 50%, while only 28% keep it below 20%. High turnover can disrupt service quality as experienced agents leave and new hires need time to learn your products and processes. Ask providers for monthly attrition rates and average agent tenure on long-running accounts to understand how well they retain staff.

Top 10 Contact Center Companies: Side by Side Comparison

How We Chose These Contact Center Companies

We started with contact center providers that businesses commonly consider, then narrowed the list to companies with enough publicly available information to compare. Each provider operates contact center services at scale, and we based the profiles on information from company filings, reports, and official websites.

We evaluated each company using six criteria:

• Delivery footprint: Onshore, nearshore, and offshore locations, including the time zones they cover.
• Compliance: Published certifications and attestations, such as ISO 27001, SOC 2 Type II, and PCI DSS.
• Channel and language coverage: Support across voice, chat, email, and social media, as well as multilingual capabilities.
• Industry expertise: Experience serving regulated industries and businesses with specialized requirements.
• Workforce stability: Publicly available indicators, such as employee engagement scores and workplace certifications, that can help assess agent retention and service quality.
• Buyer fit: The company sizes, program types, and engagement models each provider is best equipped to support.

Top 10 Contact Center Companies in 2027

#1 Helpware

Helpware builds dedicated teams rather than shared agent pools, allowing businesses to scale support without losing institutional knowledge. More than 400 businesses, from venture-backed startups to established global brands, have worked with Helpware. Its call center outsourcing services cover inbound and outbound support across onshore, nearshore, and offshore locations, with specialized programs for SaaS, fintech, healthcare, and ecommerce. Founded in 2015 and headquartered in Lexington, Kentucky, the company operates 19 locations across 11 countries, with more than 4,000 employees supporting 45+ languages.

• Best for: Mid-market and enterprise teams that need dedicated, compliance-certified support across onshore, nearshore, and offshore locations
• Why we picked it: Helpware backs its service model with measurable results, including 90% CSAT, average client partnerships lasting more than five years, and a telehealth case study reporting a 35% reduction in resolution time after introducing 24/7 support
• Services offered: Customer support, technical support, call center, back-office, CX consulting
• Locations: 19 locations across 11 countries and territories: USA, Puerto Rico, Guam, Mexico, Ukraine, Georgia, Poland, Germany, Albania, the Philippines, and Uganda
• Industries: SaaS, fintech, healthcare, ecommerce, gaming, government
• Certifications: SOC 2 Type II and ISO 27001, ISO 9001, PCI DSS, HIPAA, GDPR
• Key metrics: 90% CSAT, 2.8% monthly attrition, average client partnerships lasting more than five years
• Pricing: Starting at $8 per hour, depending on location, scope, and service tier
• Pros: Low reported attrition, certifications across key compliance frameworks, dedicated team model, transparent operational metrics
• Cons: Longer onboarding than shared-pool providers, premium pricing compared with purely offshore alternatives
• Review ratings: G2: 4.9 (30 reviews); Gartner Peer Insights: 4.8 (5 ratings)

#2 TP (formerly Teleperformance)

For businesses operating across multiple markets, few contact center providers can match TP’s global reach. The company supports customers in more than 400 languages and dialects and operates in close to 100 countries, with nearly 490,000 employees. Founded in Paris in 1978, TP adopted its current name following its 2025 rebrand and reported €10.2 billion in revenue for 2025. Its services span customer care, technical support, sales, back-office processing, and AI-assisted customer experience. TP also holds Great Place to Work certification in 69 countries. Its scale makes it a strong option for complex global programs, although maintaining consistent delivery across markets can be challenging, and procurement cycles tend to be lengthy.

• Best for: Enterprise organizations that need global, multilingual customer support
• Why we picked it: TP combines a presence in close to 100 countries with support for more than 400 languages and dialects, making it a strong candidate for businesses with extensive international coverage requirements
• Services offered: Customer care, technical support, sales, back-office processing, AI-augmented CX
• Locations: Close to 100 countries
• Industries: Telecoms, financial services, retail, technology, healthcare
• Certifications: ISO 27001, SOC 2 Type II, PCI DSS, HIPAA
• Pricing: Not published; custom quotes
• Pros: Extensive geographic reach, established compliance frameworks, strong HR infrastructure
• Cons: Long procurement cycles, pricing geared toward enterprise-scale engagements, less flexibility for mid-market buyers
• Review ratings: G2: 4.1 (20 reviews); Gartner Peer Insights: no reviews yet

#3 Concentrix

Concentrix goes beyond traditional contact center outsourcing by combining customer support with analytics, digital engineering, and CX transformation. The company serves more than 2,000 clients and employs approximately 455,000 people across 74 countries. Its 2023 merger with Webhelp expanded its European nearshore capacity and strengthened its French-speaking market expertise. This broad service portfolio makes Concentrix worth considering if you want one provider to manage frontline customer interactions and the technology and workflows behind them. However, the breadth of its offering can add complexity, particularly for smaller programs.

• Best for: Enterprise buyers consolidating customer experience and digital operations under one provider
• Why we picked it: Concentrix combines contact center operations with in-house analytics and digital engineering, allowing businesses to bring frontline support and the systems behind it under one contract
• Services offered: Customer care, technical support, digital engineering, analytics, CX design
• Locations: 74 countries
• Industries: Technology, retail, healthcare, financial services, communications
• Certifications: ISO 27001, ISO 22301, SOC 2
• Pricing: Not published; custom quotes
• Pros: Broad service capabilities, strong analytics expertise, expanded European coverage following the Webhelp merger
• Cons: Complex engagement model, long implementation timelines, less flexibility for smaller programs
• Review ratings: G2: 4.0 (1 review); Gartner Peer Insights: 4.6 (13 ratings)

#4 TTEC

TTEC brings contact center delivery and technology implementation together under one company. Its two business units serve different needs: TTEC Engage manages CX delivery, while TTEC Digital focuses on technology implementation, including AI integration and CRM optimization. Founded in 1982 as TeleTech and rebranded in 2018, the company is headquartered in Austin, Texas, and operates 54 delivery centers in 22 countries across six continents. Its approximately 51,000 employees support more than 720 clients in over 50 languages. TTEC also holds Great Place to Work certification in 15 countries, making it an option for organizations that want to modernize their customer service technology while outsourcing day-to-day operations.

• Best for: Organizations looking to combine outsourced CX delivery with technology implementation
• Why we picked it: TTEC operates CX delivery and digital technology implementation as two dedicated businesses under one company, which can simplify projects involving both CRM modernization and contact center operations
• Services offered: Customer care, technical support, sales, AI-enhanced CX, digital transformation
• Locations: 54 delivery centers across 22 countries
• Industries: Financial services, healthcare, technology, government, retail
• Certifications: Not published on its current website
• Pricing: Not published; custom quotes
• Pros: AI capabilities, integrated delivery and digital services, Great Place to Work certification in 15 countries
• Cons: Higher entry costs, added program complexity when technology implementation is included
• Review ratings: G2: 3.6 (14 reviews); Gartner Peer Insights: 4.0 (1 rating)

#5 Alorica

AI-powered translation is one of Alorica’s main differentiators. Its tools support 75 languages and 200 dialects, giving businesses another way to serve multilingual customers without recruiting native speakers for every market. The company also reports an employee net promoter score (eNPS) of 75, a measure of employee willingness to recommend their workplace. Founded in 1999, Alorica is headquartered in Irvine, California, and operates in 16 countries with more than 100,000 employees. Its combination of multilingual technology and large-scale operations makes it worth considering for mid-market companies expanding customer support on a defined budget.

• Best for: Mid-market companies scaling multilingual support programs
• Why we picked it: Alorica’s translation technology covers 75 languages and 200 dialects, potentially helping businesses expand language coverage without hiring native-speaking agents for every market
• Services offered: Customer care, technical support, digital support, back-office processing, sales
• Locations: 16 countries
• Industries: Retail, financial services, healthcare, technology, utilities
• Certifications: ISO 27001, SOC 2, PCI DSS
• Pricing: Not published; custom quotes
• Pros: Strong reported employee engagement, AI-powered translation tools, competitive pricing for high-volume programs
• Cons: Smaller geographic footprint than the largest providers, limited nearshore options in Europe
• Review ratings: G2: 3.9 (4 reviews); Gartner Peer Insights: 4.3 (2 ratings)

#6 Foundever

Foundever combines the scale and experience of two established outsourcing businesses. Its roots date back to 1994, and its current name was introduced in 2023 after Sitel Group, which acquired Sykes for $2.2 billion in 2021, rebranded. Headquartered in Luxembourg, Foundever employs approximately 130,000 people across more than 45 countries and supports over 800 clients in 60+ languages. Its experience spans financial services, telecom, travel, and healthcare. This breadth makes it a candidate for companies seeking geographic coverage and industry-specific expertise from one provider, although integrating two large organizations can create inconsistencies in delivery.

• Best for: Companies that need broad geographic coverage and industry-specific contact center expertise
• Why we picked it: Foundever brings together the experience of Sitel and Sykes, with established capabilities in financial services and travel and delivery operations across more than 45 countries
• Services offered: Customer service, technical support, sales, back-office processing
• Locations: 45+ countries; 800+ clients
• Industries: Financial services, telecom, travel, healthcare, retail
• Certifications: ISO 27001, PCI DSS, SOC 1 and SOC 2 reports, HITRUST, TISAX
• Pricing: Not published; custom quotes
• Pros: Scale following the merger, strong European nearshore capacity, competitive pricing for high-volume programs
• Cons: Integration of the two organizations can lead to operational inconsistencies
• Review ratings: G2: 5.0 (1 review on the legacy Sykes listing); Gartner Peer Insights: 4.3 (3 ratings)

#7 TaskUs

TaskUs specializes in the operational challenges of digital platforms, particularly content moderation, trust and safety, and AI data services. The company grew from a small team in the Philippines into a global provider serving fast-growing technology businesses. Founded in 2008 by Bryce Maddock and Jaspar Weir, TaskUs is now headquartered in New Braunfels, Texas, and employs approximately 65,500 people across 13 countries. It went public on Nasdaq in 2021 and remained publicly traded after shareholders rejected a 2025 take-private offer backed by Blackstone. TaskUs generated $1.18 billion in fiscal 2025 revenue, up 19% year over year. Its specialized capabilities make it particularly relevant to businesses managing user-generated content, platform safety, or AI training workflows.

• Best for: Technology companies that need specialized trust and safety, content moderation, and AI operations support
• Why we picked it: TaskUs developed alongside digital platforms, giving it specialized experience with content-heavy products, trust and safety workflows, and AI services
• Services offered: Customer care, content moderation, AI operations, trust and safety
• Locations: 13 countries
• Industries: Technology, gaming, fintech, social media, ecommerce
• Certifications: PCI DSS Level 1, SSAE 16 Type II, HITRUST, HIPAA compliance
• Pricing: Not published; custom quotes
• Pros: Deep digital platform expertise, employee culture programs, growing AI services practice
• Cons: Narrower industry focus than generalist providers, premium pricing for specialized programs
• Review ratings: G2: 4.0 (11 reviews); Gartner Peer Insights: 4.8 (10 ratings)

#8 Transcom

Transcom has a strong European delivery network, making it a practical option for businesses serving multiple EMEA markets. Its operations span 80+ contact centers in 29 countries, with more than 30,000 employees serving over 300 clients. Founded in Stockholm in 1995, the company generated €742.7 million in revenue in 2025 and is controlled by private equity firm Altor. Transcom was named a global CX leader in QKS Group’s 2025 SPARK Matrix for Contact Center Outsourcing Services for the fourth consecutive year. Its client base includes ecommerce, fintech, and technology companies that need European nearshore delivery and omnichannel support. In 2025, Transcom also partnered with Sanas to introduce real-time accent translation technology in its India operations.

• Best for: Companies prioritizing European nearshore delivery and coverage across EMEA markets
• Why we picked it: Transcom combines operations in 29 countries with a strong European nearshore network, making it a candidate for businesses supporting customers across several EMEA markets
• Services offered: Customer care, technical support, sales, content moderation, back-office processing
• Locations: 29 countries, 80+ contact centers
• Industries: Ecommerce, fintech, travel, technology, utilities
• Certifications: ISO 27001, ISO 9001, SOC 2, PCI DSS, TISAX
• Pricing: Not published; custom quotes
• Pros: Established EMEA presence, investment in AI integration, partnership-oriented delivery model
• Cons: Less established in the North American mid-market, stronger focus on digital-native brands
• Review ratings: No G2 profile; Gartner Peer Insights: no reviews yet

#9 TDCX

TDCX focuses on digital-native industries, including fintech, gaming, social media, and ecommerce, with a particularly strong presence in Asia-Pacific. The Singapore-headquartered company employs more than 20,000 people across 38 locations in Asia, Europe, and the Americas. Founded in 1995 as Teledirect, TDCX expanded its footprint through its April 2025 acquisition of Open Access BPO. Its AI-enabled TDCX FastTrack platform reduced hold times for incoming calls by 40% in initial testing. The company also ranks 17th in the OA500 global outsourcing index, the highest ranking among Southeast Asian BPO providers. These capabilities make TDCX worth considering for businesses expanding into Asia-Pacific or supporting digital-first customer bases.

• Best for: Companies expanding into Asia-Pacific with digital-native customer support needs
• Why we picked it: TDCX combines a strong Asia-Pacific presence with experience in digital-native industries and ranks highest among Southeast Asian BPO providers in the OA500 index
• Services offered: Customer experience, content moderation, sales, trust and safety, AI operations
• Locations: 38 locations across Asia, Europe, and the Americas
• Industries: Fintech, gaming, technology, travel, digital advertising
• Certifications: ISO 27001, SOC 2 Type II, Singapore Data Protection Trustmark
• Pricing: Not published; custom quotes
• Pros: Extensive Asia-Pacific footprint, fintech and gaming expertise, AI-augmented delivery
• Cons: Smaller North American footprint, potentially less suited to heavily regulated US healthcare programs
• Review ratings: G2: 4.2 (3 reviews); Gartner Peer Insights: no rating found

#10 VXI Global Solutions

VXI Global Solutions combines contact center operations with software development and quality assurance, giving businesses access to several related services through one provider. Backed by Bain Capital, the company employs more than 40,000 people across 43 locations in North America, Asia, Europe, and the Caribbean. Founded in Los Angeles in 1998 by Eva Wang and David Zhou, VXI has also expanded into Egypt as part of its EMEA nearshore strategy, tapping multilingual talent for European clients. Its sales outsourcing practice earned Gold Sales Outsourcing Provider of the Year at the Stevie Awards for Sales and Customer Service in both 2025 and 2026.

• Best for: Enterprise organizations seeking omnichannel contact center services alongside IT and QA capabilities
• Why we picked it: VXI combines contact center support with software development and quality assurance, while its sales outsourcing practice has won back-to-back Gold Stevie Awards
• Services offered: Customer care, omnichannel support, software development, quality assurance, CX consulting
• Locations: 43 locations across North America, Asia, Europe, and the Caribbean
• Industries: Technology, retail, telecom, financial services
• Certifications: Not published on its current website
• Pricing: Not published; custom quotes
• Pros: Award-winning sales outsourcing, financial backing from Bain Capital, broad service portfolio
• Cons: Fewer specialized industry programs than niche-focused competitors
• Review ratings: No G2 profile; Gartner Peer Insights: 4.8 (5 ratings)

Match Contact Center Providers to Your Program to Find the Best Partner

Use this table to narrow your shortlist based on your program’s specific needs. Each provider is a starting point, so verify its relevant experience, capabilities, and compliance requirements before making a decision.

Confirm the delivery model before comparing prices. A nearshore call center in Mexico or Latin America can provide greater time-zone overlap with US customers. Offshore outsourcing to locations such as the Philippines or Eastern Europe can reduce the cost per agent hour. You can also combine nearshore and offshore teams to extend coverage across more hours of the day.

If you serve customers in multiple languages, test multilingual customer support with native speakers before signing a contract. If your platform hosts user-generated content, ask how the provider supports the well-being of its content moderation teams, who may regularly encounter disturbing or harmful material.

Pricing Models in Contact Center Outsourcing

Contact center pricing varies by delivery model, location, and scope of work. Understanding how each model works helps you compare quotes and see what you’re paying for.

Per-hour pricing is one of the most common models. Rates depend on the delivery location, agent skill level, industry complexity, and training requirements. Offshore delivery in the Philippines or Eastern Europe generally costs less per hour, while nearshore delivery in Mexico and Latin America typically falls in the middle. Onshore US delivery tends to cost the most. For context, the US Bureau of Labor Statistics reports a median hourly wage of $21.53 for customer service representatives. That’s the wage alone, before a provider adds management, technology, and its own margin.

Per-transaction pricing works well for high-volume, predictable interactions, such as order inquiries or basic technical triage. You pay a fixed rate per resolved interaction rather than for agent time. However, costs can rise quickly if interactions vary significantly in complexity or take longer than expected to resolve.

Monthly FTE pricing charges a fixed monthly fee per full-time equivalent (FTE). The fee may cover agent costs, management, technology, and quality assurance. This model makes budgeting more predictable, but what’s included varies by provider. Ask for an itemized breakdown of the per-seat fee so you can compare quotes on equal terms.

Outcome-based pricing ties some or all of the provider’s compensation to agreed performance metrics, such as customer satisfaction (CSAT), first-contact resolution, or revenue generated. It can align incentives, but it requires clear definitions of success, reliable measurement, and data-sharing agreements between you and the provider.

AI is also changing contact center pricing. Gartner reports that customer service leaders increased AI spending by 38% while overall service and support budgets grew by just 2%. As providers combine human agents with AI-powered automation, ask how they charge for AI-handled interactions and whether the savings from automation are reflected in your invoice.

Estimate Your Contact Center Outsourcing Cost

Not sure what your program would cost? Helpware’s team can build a custom estimate based on your volume, language requirements, compliance needs, and preferred delivery model. Most proposals come back within 48 hours.