Online cloud-based customer support software providing help desk support with all smart automations to get things done faster.
Cloud-based ITSM software for your service desk with powerful automation tools to manage incidents, assets, and more.
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place.
As the simplest help desk on the market, Groove is the #1 choice for growing businesses and lean teams.
An all-in-one customer service platform that helps you balance everything your customers need to be happy.
ServiceNow allows employees to work the way they want to, not how software dictates they have to.
A service-first CRM company that builds software designed to improve customer relationships.
A context-aware customer service software that helps you put your customers at the heart of the company.
A NoSQL, document database service in the cloud for internet-scale applications that need high performance and low-latency data access.
A data warehouse product that forms part of the larger cloud-computing platform Amazon Web Services.
an object storage service that offers industry-leading scalability, data availability, security, and performance.
Azure SQL Database
A fully managed platform as a service (PaaS) database engine that handles most of the database management functions
A cloud-based content management system with collaboration, security, analytics, and other features related to files and information
Central Data Platform
A central database is used as intermediate storage (cache) to implement data synchronization templates.
A database that can be used to store any type of items, e.g. Contacts, Products from a webshop, or Orders.
A standard communication protocol used for the transfer of computer files from a server to a client on a computer network.
A serverless, cost-effective and multi-cloud data warehouse designed to help turn big data into valuable business insights.
Google Cloud SQL
Cloud SQL makes it easy to set up, manage, and administer your PostgreSQL databases on Google Cloud.
Google Cloud Storage
A RESTful online file storage web service for storing and accessing data on Google Cloud Platform infrastructure.
Microsoft SQL Server
A relational database management system that supports a number of applications, including business intelligence, transaction processing, and analytics.
A fully managed database service to deploy cloud-native applications and used for a wide range of purposes, including data warehousing, and e-commerce.
A free and open-source relational database management system (RDBMS) emphasizing extensibility and SQL compliance.
A file transfer protocol that leverages a set of utilities that provide secure access to a remote computer to deliver secure communications.
A cloud-based data storage and analytics service, generally termed "data warehouse-as-a-service". It allows corporate users to store and analyze data using cloud-based hardware and software.
Creates a personal connection with customers looking for support. It’s a fast and effective way to offer help without interrupting their browsing flow.
An online customer service software with online chat, help desk software, and web analytics capabilities.
Conversational relationship platform helping businesses build customer relationships through personalized, messenger-based experiences.
A collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand.
An online office suite, online productivity suite or cloud office suite is an office suite offered in the form of a web application. It is accessed online using a web browser.
Confluence is a web-based corporate wiki (collaboration software) developed by Australian software company Atlassian.
A cloud-based customer relationship management (CRM) platform that helps organizations effectively streamline their sales and marketing operations.
An inbound marketing and sales platform that helps companies to attract visitors, convert leads, and close customers.
Human in the Loop
We are platform agnostic to deliver better, faster, cheaper BPO. We can consume any type of data from any application or client platform. It doesn’t matter what type of People as Service tasks are needed (from taking inbound phone calls to building complex AI data algorithms), we deliver the connection between people and programs. We create better staff and user experiences by completing the end-to-end work and automating redundant tasks.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.