What’s top of mind for leaders in the on-demand industry?
Developing Unique Selling Points
Technical Issues during On-Demand sign up or usage
Rapidly Onboarding New Users
Personalized User Experiences
Acceleration to Market / Outpacing Competition
Your Challenges and our Solutions
It is important to settle on your niche, gather insights about on-demand business model advantages and disadvantages in your line of business. Determining your unique selling points allows you to target the right customers.
How Helpware can Help
We provide front office, back office, and marketing support needed to elevate your differentiators above the competition and target the right customers. Our outsourced service teams support you so you can focus your time and resources on driving innovation and digital transformation to keep you ahead of the competition.
Facing technical difficulties is inevitable if you offer on-demand services. The foundation of your goods and services is based on technology, and technology and users don’t always interact smoothly. The best way to solve technical challenges is to get expert assistance to expand your resources.
How Helpware can Help
Our digital customer service solution includes outsourced technical support to complement your existing resources.
Helpware further ensures your AI models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.
We work with the on-demand industry, so you can apply automation where it is needed.
Consumers can be impatient when signing up for on-demand services. Being part of the on-demand economy is all about getting things instantly. Your customers are looking for hassle-free onboarding.
How Helpware can Help
Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.
We deliver a global solution to expedited, tailor-made teams and workflows that support a fast and easy result for your customers.
Your customers want to be served based on their individual needs through the platforms they choose. To be successful in the on-demand economy you need to be able to access, process, analyze, and utilize a large volume of data that allows you to give users the personalized experience they want.
How Helpware Can Help
We provide AI Operations outsourcing because we understand it is one of the top investment priorities due to its proven success in increasing the number of customers through personalization.
Our AI business process outsourcing provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We deliver the right expert team to empower your AI and Machine learning. We scale processes and task execution through integration and quality human interventions.
Many on-demand companies are already online servicing consumers. You must find a way to quickly differentiate and outpace your competition to accelerate growth.
How Helpware Can Help
We help start-ups quickly and effectively ramp staff and technologies they need without large capital investments. We cover the range of business process outsourcing you need to successfully go to market and ramp your product. We complement any existing front and back-office support as an extension of your team, providing Digital Customer Service, Content Control and Verification, AI Operations, Back Office Support, MicroTasking, and Human in the Loop solutions to expedite start-up growth.
Because We Deliver
Customer Moments that Matter
Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.
Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.
Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.
Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.
Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.
Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.
Human in the Loop
Integrated and Empowered On-Demand Services
Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. We support on-demand by leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.
OUR GREATEST ASSET ARE
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.