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LOCATION

Helpware Philippines

 

We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.  

Helpware is headquartered in the United States with offices in the Philippines. Our Philippine offices are in Cebu and Manila. The Philippines has long been an attractive location for customer support outsourcing.  The teams in our Cebu and Manila offices are significant assets to our clients with a broad range of customer experience skills and advanced technology aptitude.

100%

of client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations
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PHILIPPINES

Manila

Our office in Manila, the capital of the Philippines, is located in a densely populated bayside area on the island of Luzon.

The population in Manila is continuously growing and offers us a large number of highly educated and skilled people to recruit. Manila is also known for its start-up ecosystem with a rapidly growing number of innovative start-ups continuing to emerge.

The urbanized region is in the center of culture, economy, education, and government, and the people are known to be extremely friendly.

THE PHILIPPINES

Cebu

Our Cebu office is in an area that has a blend of urban and amazing beaches and nature attractions within a close distance.

Cebu is known as Queen of the South with a population of approximately 3M. This area is viewed as a small Hong Kong island and there are many investors looking for opportunities in the city. The growing economy attracts business people, making it a rising business center.

The largest developing industries in the area include business process outsourcing and information technology.

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Vice President

of Business Transformation

Cassy Bayona

Lead our organizational team to ensure successful implementation of the contract and have primary oversight of contact center operations.

He brings over 20 years of BPO executive experience to Helpware in operational leadership and solution architecture for domestic, nearshore, and far shore operations.

He is responsible for driving efficiency gains, change management initiatives, employee engagement, and nurturing client relationships.

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and California with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

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OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

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