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what we've accomplished over these years

Our Achievements

October 2015

Helpware Incorporation

Inspired by the infusion of a start-up mentality and an entrepreneurship drive of ambitious partners Thomas, Andy and Alex dream to improve and empower customer interactions globally.

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2015

January 2016

1st Client Project Launch

Establishment of the first of many long-term and fruitful client partnerships with service delivery out of our first center in Kyiv, Ukraine.

May 2016

Delivery Center in Manila, the Philippines

Driven by rapid growth and increasing need for more amazing talent Helpware expands into the Philippines market, a long-term global leader of Business Process Outsourcing geographies.

2016
2018

December 2018

Release of Digital Experience Platform

With the growing need in AI Operations services, Helpware operationalized Taskware — a Microtasking Platform with the first client projects being in the sports analytics space.

May 2019

Nearshore Delivery Center in Guadalajara, Mexico

The establishment of nearshore service delivery in Mexico enabled a “Follow the Sun” operating model where Helpware, driven by people-first culture, was able to offer a significantly reduced number of night shifts across its locations on 3 continents as well as to enlarge a customer support portfolio to 25+ different languages.

2019-v2
2020

February 2020

Leadership Team Expansion and US Service Delivery

With proven industry leaders Robert Nash joining as the CEO and Nick Mannella joining as the CRO, Helpware launches the new phase of our story with a significant focus on enlarging of domestic service delivery out of multiple hub centers in Kentucky, the USA.

September 2020

EU Sales Hub & Delivery Center out of Berlin, Germany

The establishment of a sales hub and a delivery center in Berlin opened the door to the European services market with launches of successful partnerships with industry-leading EU companies.

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what we’ve earned

Our Achievements

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HELPWARE ADVANTAGE

Helpware’s clear focus on People

Helpware’s clear focus on People as a Service model has led to our market leading position in BPO. We use a modern approach to outsourcing. We created the company to change perceptions of what outsourcing is and can be.

We have amazing cultures in each of our locations and treat employees better. When partnering with us, you and your customers become part of our team and family. 

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Clients appreciate our approach

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HELPWARE HIGHLIGHTS

News And Press Releases

AI Maturity Model: Is Your Company Ready for AI Integration?
AI Maturity Model: Is Your Company Ready for AI Integration?
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of ...
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Call Center Quality Assurance: Guide with Tips and Best Practices
Call Center Quality Assurance: Guide with Tips and Best Practices
Call center quality assurance is all about ensuring customer satisfaction. The positive impressions a customer receives after interacting with an agent are vital. The internal quality control department handles conversation monitoring and enhancing ...
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What Is Offshore Outsourcing? Everything You Need to Know
What Is Offshore Outsourcing? Everything You Need to Know
Offshore outsourcing usually implies a mutual benefit for partnering businesses, offering a unique blend where each party not only achieves what they expect but often receives even more. Business process outsourcing has always been a smart way of ...
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