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Helpware Family


At the heart of everything we do is our people. It sounds simple, but unfortunately it’s such an overlooked part of the BPO and Services world. We believe in our people, and we want them to be happy. We put culture in the forefront, and you will feel that if you get to know any of our team members, or come to visit any of our locations. With this, we embody a concierge level mentality that has the ability to transform lives. That is the core of what we believe, we create delightful experiences for those at Helpware and that flows directly into every interaction we touch for our partners.

This is the Helpware commitment: Amazing customer experiences. Together.

Global Leaders

Why Us And Our Crew

President, CEO

Robert Nash

Now is the time for transformation in the People as a Service space. We mean it when we talk about the evolution of consumer expectations changing BPO as we know it. I am beyond proud that Helpware is on the cutting edge of this transformation. We put our people first and set the standard for amazing customer experiences. My drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service. When we empower the people taking care of your customers, we transcend from tasks to memorable and brand empowering experiences.

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Co-founder & COO

Alex Tereshchenko

Since the very beginning Helpware has been a unique infusion of amazing people, advanced processes and top-notch technologies. With a truthful belief in the concept of happy employees make happy customers we proudly deliver operational excellence to a global footprint connecting extremely talented professionals with appreciative client partners. From a front-line Agent level to the Founding Team we put a tremendous amount of effort to continuously improve customer experience through every single interaction.


Global Leaders


Robert Nash

President, CEO

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Alex Tereshchenko

Co-founder, COO

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Nick Mannella


Renee-Hammitt (1)

Renee Hammitt


Arlin-Ohmes (1)

Arlin Ohmes



Dylan Merrill


Dana Mahoney  Senior Vice President of Global Operations

Dana Mahoney

Senior Vice President of Global Operations


Jeremy Ogle

Senior Vice President of CX Consulting


Yehor Bielikov

Vice President of Business Operations EMEA

_John Cornett  Vice President of Financial Planning and Analysis

John Cornett

Vice President of Financial Planning and Analysis

John Hinckley

John Hinckley

Vice President of Enterprise Business Operations

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Alexei Piskunov

Vice President of Marketing

Paul Feder (1) (1)

Paul Feder

Vice President of Business Development


Local Leaders



Director of Operations EMEA

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Director of Learning and Development

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Senior Director of HR

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Director of Business Development

Angella website local leaders


General Manager - Africa

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