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MEET THE TEAM

Helpware Family

 

At the heart of everything we do is our people. It sounds simple, but unfortunately it’s such an overlooked part of the BPO and Services world. We believe in our people, and we want them to be happy. We put culture in the forefront, and you will feel that if you get to know any of our team members, or come to visit any of our locations. With this, we embody a concierge level mentality that has the ability to transform lives. That is the core of what we believe, we create delightful experiences for those at Helpware and that flows directly into every interaction we touch for our partners.

This is the Helpware commitment: Amazing customer experiences. Together.

Global Leaders

Why Us And Our Crew

HELPWARE'S PHILOSOPHY

Our Mission

 

Helpware is a fusion of amazing people, culture, innovation, technology, and ideas all driving towards a single purpose: Revolutionary Customer Experiences.

Our Mission is to consistently and happily deliver the world’s best concierge-level of services. Defined by joy and relentless innovation – We are proud to be differentiated as an Amazing People as a Service business.

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CO-FOUNDER

Co-founder & COO

Alex Tereshchenko

Since the very beginning Helpware has been a unique infusion of amazing people, advanced processes and top-notch technologies. With a truthful belief in the concept of happy employees make happy customers we proudly deliver operational excellence to a global footprint connecting extremely talented professionals with appreciative client partners. From a front-line Agent level to the Founding Team we put a tremendous amount of effort to continuously improve customer experience through every single interaction.

Helpware

Global Leaders

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Robert Nash

President, CEO

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Alex Tereshchenko

Co-founder, COO

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Nick Mannella

CRO

Renee-Hammitt (1)

Renee Hammitt

CFO

Arlin-Ohmes (1)

Arlin Ohmes

CIO

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Dana Mahoney

Senior Vice President of Global Operations

Jeremy-Ogle

Jeremy Ogle

Senior Vice President of CX Consulting

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Cassy Bayona

Vice President of Business Transformation

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Rigo Vega

Vice President Global Customer Success

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Parneet Singh

Vice President of US Operations

Jorge Cervantes- Country Manager-2

Jorge Cervantes

Vice President LATAM Business Operations

Helpware

Local Leaders

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Yehor

Director of Operations UA

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Ella

Director of Operations PH

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Joei

Director of Learning and Development

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Alexander

Director of Finance

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Dustin

Head of Onboarding

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Ksenia

Director of Recruitment

Group 726

Victoria

Human Resources Director

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Alexei

Head of Marketing

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Lora

Sr. Sales Account Executive

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James

Sr. Sales Account Executive

Group 730

Trenton

Sr. Sales Account Executive

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Alex

Sales Account Executive

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Bryan

Sales Account Executive

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Nina

Sales Account Executive

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Nicholas

Sales Account Executive

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Kevin

Sales Account Executive

Helpware expertise

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