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MEET THE TEAM

Helpware Family

At the heart of everything we do is our people. It sounds simple, but unfortunately it’s such an overlooked part of the BPO and Services world. We believe in our people, and we want them to be happy. We put culture in the forefront, and you will feel that if you get to know any of our team members, or come to visit any of our locations. With this, we embody a concierge level mentality that has the ability to transform lives. That is the core of what we believe, we create delightful experiences for those at Helpware and that flows directly into every interaction we touch for our partners.

This is the Helpware commitment: Amazing customer experiences. Together.

Global Leaders

Why Us And Our Crew

President, CEO

Robert Nash

Now is the time for transformation in the People as a Service space. We mean it when we talk about the evolution of consumer expectations changing BPO as we know it. I am beyond proud that Helpware is on the cutting edge of this transformation. We put our people first and set the standard for amazing customer experiences. My drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service. When we empower the people taking care of your customers, we transcend from tasks to memorable and brand empowering experiences.

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CO-FOUNDER

Co-founder & COO

Alex Tereshchenko

Since the very beginning Helpware has been a unique infusion of amazing people, advanced processes and top-notch technologies. With a truthful belief in the concept of happy employees make happy customers we proudly deliver operational excellence to a global footprint connecting extremely talented professionals with appreciative client partners. From a front-line Agent level to the Founding Team we put a tremendous amount of effort to continuously improve customer experience through every single interaction.

Helpware

Global Leaders

Robert-Nash

Robert Nash

President, CEO

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Alex Tereshchenko

Co-founder, COO

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Nick Mannella

Chief Revenue Officer

Group 708

Dana Mahoney

Senior Vice President of Global Operations

Group 709

Samantha Word

Vice President of People

Group 710

Cassy Bayona

Vice President of Business Transformation

Jeremy-Ogle

Jeremy Ogle

Senior Vice President of CX Consulting

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Renee Hammitt

CFO

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Arlin Ohmes

CIO

Helpware

Local Leaders

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Rigo

Global Director of Customer Success

Group 719

Jorge

LATAM Director

Parneet-Singh

Parneet

Global Business Readiness Manager

Group 718

Joei

Director of Learning and Development

Group 721

Alexander

Director of Finance

Group 722

Dustin

Head of Onboarding

Group 720

Yehor

Director of Operations UA

Group 724

Ella

Director of Operations PH

Group 725

Ksenia

Director of Recruitment

Group 726

Victoria

Human Resources Director

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Liz

Head of WorkForce Management

Group 727

Alexei

Head of Marketing

Group 728

Lora

Sr. Sales Account Executive

Group 729

James

Sr. Sales Account Executive

Group 730

Trenton

Sr. Sales Account Executive

Group 734

Alex

Sales Account Executive

Group 733

Bryan

Sales Account Executive

Group 732

Nina

Sales Account Executive

Group 731

Nicholas

Sales Account Executive

Group 735

Kevin

Sales Account Executive

Vice President of People

Samantha Word

My goal has always been to center myself around value driven leaders who believe in doing the right thing for their employees. I found my home in Helpware. We take pride in investing in our employees, in their growth, and in their general well-being. Why? Because people will always be our greatest asset. In all that we do, people come first.

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