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MEET THE TEAM

Helpware Family

 

At the heart of everything we do is our people. It sounds simple, but unfortunately it’s such an overlooked part of the BPO and Services world. We believe in our people, and we want them to be happy. We put culture in the forefront, and you will feel that if you get to know any of our team members, or come to visit any of our locations. With this, we embody a concierge level mentality that has the ability to transform lives. That is the core of what we believe, we create delightful experiences for those at Helpware and that flows directly into every interaction we touch for our partners.

This is the Helpware commitment: Amazing customer experiences. Together.

Global Leaders

Why Us And Our Crew

President, CEO

Robert Nash

Now is the time for transformation in the People as a Service space. We mean it when we talk about the evolution of consumer expectations changing BPO as we know it. I am beyond proud that Helpware is on the cutting edge of this transformation. We put our people first and set the standard for amazing customer experiences. My drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service. When we empower the people taking care of your customers, we transcend from tasks to memorable and brand empowering experiences.

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CO-FOUNDER

Co-founder & COO

Alex Tereshchenko

Since the very beginning Helpware has been a unique infusion of amazing people, advanced processes and top-notch technologies. With a truthful belief in the concept of happy employees make happy customers we proudly deliver operational excellence to a global footprint connecting extremely talented professionals with appreciative client partners. From a front-line Agent level to the Founding Team we put a tremendous amount of effort to continuously improve customer experience through every single interaction.

Helpware

Global Leaders

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Robert Nash

President, CEO

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Alex Tereshchenko

Co-founder, COO

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Nick Mannella

CRO

Renee-Hammitt (1)

Renee Hammitt

CFO

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Arlin Ohmes

CIO

Dylan-Merrill-VP,-Head-of-Legal-and-Compliance-in-Executive-Management

Dylan Merrill

CLO

Dana Mahoney  Senior Vice President of Global Operations

Dana Mahoney

Senior Vice President of Global Operations

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Cassy Bayona

Senior Vice President of Business Transformation

Jeremy-Ogle

Jeremy Ogle

Senior Vice President of CX Consulting

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Rigo Vega

Vice President Global Customer Success

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Jordan Holbrook

Vice President of Sales

Jorge Cervantes- Country Manager-2

Jorge Cervantes

Vice President of Business Operations LATAM

Yehor-Bielikov-VP-of-Business-Operations-EMEA

Yehor Bielikov

Vice President of Business Operations EMEA

_John Cornett  Vice President of Financial Planning and Analysis

John Cornett

Vice President of Financial Planning and Analysis

John Hinckley

John Hinckley

Vice President of Enterprise Business Operations

Rhonda Rohtstein

Rhonda Rohtstein

Vice President of Business Development

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Alexei Piskunov

Vice President of Marketing

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Paul Feder

Vice President of Business Development

Helpware

Local Leaders

Ella

Ella

Director of Customer Success

Marta

Marta

Director of Operations EMEA

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Joei

Director of Learning and Development

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Dustin

Director of Global Implementations

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Victoria

Senior Director of HR

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Lora

Director of Business Development

Angella website local leaders

Angella

General Manager - Africa

Helpware expertise

Core Services

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