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INDUSTRY CHALLENGES

What’s top of mind for leaders in the retail industry?

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Advancing retail customer service journeys with personalized eCommerce customer support that drives growth.

Key drivers impacting retail growth include:

  • demand for online shopping solutions continues to grow
  • digital transformation continues to advance at a record pace
  • customers continue to look for product quality and speed
  • customer satisfaction continues to drive competitive advantage
As retailers, you know how important it is to stay ahead of the eCommerce game. Working with Helpware provides you with personalized eCommerce customer service solutions to support the fast-paced world of customized buyer journeys.
 
We provide the right humans in the loop to transform and integrate this journey. Regardless of task type or interaction — by empowering the absolute best in “people as a service” we are that critical human connection within your loop of technology, communication, and services to support your customers along their journey.

Your Challenges

  • 1

    Optimized Multi-Channel Digital Experience

  • 2

    Consumer Trust in Digital Content

  • 3

    Personalized Buyer Experiences

  • 4

    Conversion Rates & Purchase Abandonment

  • 5

    Acceleration to Market & Outpacing Competition

Our Solutions

To continually grow a customer base, eCommerce businesses need to have memorable and user-friendly customer service across all devices where they may start searches and complete buying purchases (desktop/laptops, varying search engines, various social platforms, various mobile devices, and tablets).

How Helpware Can Help

We provide digital customer service outsourcing to create the needed omnichannel approach to success - no matter where customers choose to search and conduct their purchases. Our multi-platform customer services solutions can complement any existing customer support providing Call Center, Email, Chat, Digital IT, and Technical Outsourcing that help build a strategy to create higher engagement and experience.

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To excel in the e-commerce industry, you need consumers to trust your brand. If a form feels dated / insecure, or if they see your information out of appropriate context, they may take their buying journey elsewhere.

How Helpware Can Help

We provide e-commerce back-office outsourcing to cover all areas needed 24/7. We also deliver AI operations that provide the human intelligence to transform your data through enhanced integrations and tasking. Our technology safeguards ensure customers feel safe and have a good experience with your brand. We complement any existing content control and verification support as an extension of your team providing Image and Video Annotation, Content Moderation, Data Digitization, Categorization, Fraud Prevention, Account Security, and Product Data Quality Assurance.

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Your customers want to be served the products that fit their individual needs through the platforms they choose. To be successful in eCommerce you need to be able to access, process, analyze, and utilize a large volume of data that allows you to give online shoppers the personalized experience they want.

How Helpware Can Help

We provide AI Operations outsourcing because we understand it is one of the top investment priorities in eCommerce due to its proven success in increasing the number of customers through personalization.

Our AI business process outsourcing provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).

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There are growing challenges across e-commerce to increase conversions and lower purchasing abandonment, and you need to understand how to close the purchase gaps.

How Helpware Can Help

We have detailed back-office marketing experts who uncover possible causes, create solutions across digital ads, coupons, email, and test them for success. We complement any existing strategies as an extension of your team providing Strategy, SEO, Social Media, Paid Search Management, Web Development, Design and Video, Email and Lead Gen, and all Back Office Support.

We provide culturally aligned and globally supported task execution covering all areas needed to enhance conversions.

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Many retailers are already online offering similar products & services as you. You must find a way to quickly differentiate and out-pace your competition to accelerate growth.

How Helpware Can Help

We help start-ups quickly and effectively ramp staff and technologies they need without large capital investments. We cover the range of business process outsourcing you need to successfully go to market and ramp your product. We complement any existing front and back-office support as an extension of your team providing Digital Customer Service, Content Control and Verification, AI Operations, Back Office Support, MicroTasking, and Human in the Loop solutions to expedite start-up growth.

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Why Us?

Because We Deliver

Customer Moments that Matter

People

Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered

Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Social Media & Live Chat
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E-commerce Platforms
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Campaign Automation
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OUR GREATEST ASSET ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

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Customer Support in Fintech: Meeting Customer Expectations in an Always on World
Today's financial industry is in the midst of a massive shift as consumers turn to the fintech sector for personalized finances without traditional fees. In fact, fintech is one of the world's fastest-growing markets, with an annual growth rate of ...
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The Nexus of Employee Satisfaction and Productivity
A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, happiness is ...
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Helpware expertise

Core Services

Helpware Process

Let’s chat about eCommerce outsourcing success

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