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INDUSTRY CHALLENGES

What’s top of mind for leaders in the Saas and Software space?

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Capitalizing on all potential areas of market expansion and growth in this fast-moving industry.

Key drivers impacting SaaS and Software expansion and growth include:

  • high demand for expert marketing, sales, and customer service teams
  • capitalizing on timely opportunities to secure a loyal customer base
  • keeping pace with customer demand
  • creating a positive end-user experience
Industry leaders know how important it is to focus on business owners and management team needs during this time of high growth with many new competitors entering the space. Working with Helpware helps you stay ahead of the competition in this quickly changing environment with the latest  technology and industry expertise.
 
We provide the right humans in the loop to transform and support your growth and expansion strategies. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

Your Challenges

  • 1

    Maintaining a Competitive Advantage

  • 2

    Effective Management of Customer Queries

  • 3

    Profitable Customer Acquisition

  • 4

    Customer Activation and Retention

  • 5

    Growth Expansion

Our Solutions

As one of the fastest-growing industries, SaaS and Software businesses will continue to enter the market and you need to build brand loyalty through highly satisfied customers.

How Helpware can Help

Helpware creates personalized customer journeys by providing customized SaaS support teams across all channels. Our SaaS customer solutions provide call center, email, chat, digital, and technical outsourcing to create higher engagement and experience.

Our support teams work 24/7 and are available where your customers are. to boost satisfaction and brand loyalty.

In addition to delivering high-quality customer experiences, we provide the capability to scale no matter the size or volume of the project. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

Let's Talk

Customers continue to reach out on various platforms to request assistance. There is a growing need to expedite accurate responses, increase engagement with users, and ensure satisfaction with the response.

How Helpware can Help

Helpware manages all customer support inquiries quickly and accurately. Our custom teams build relationships and improve upsell, while also supporting the desired improvement in NPS, CSAT, and other satisfaction metrics.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication and services.

Let's Talk

In a fast-growing industry, it is good to get in front of the right customers before your competition and make sure your message is resonating with their needs. SaaS customer acquisition is usually automated, and the cost acquisition is important. Organizations are continuously looking for ways to lower the spending it takes to land a new customer.

How Helpware can Help

Helpware back-office teams properly segment your customers and reach them through multiple channels. Marketing content and channel management are used to raise awareness, generate leads, reach customers, drive personalized messaging, and boost credibility.

Many SaaS companies use AI and Machine Learning models to improve overall operational performance. Helpware ensures your models are using accurate data by providing human insights into your AI and Machine Learning lifecycle. We help you with our humans in the loop to improve your AI solutions.

Let's Talk

Customers often acquire the software and use it for a short period of time and then abandon it or never activate their accounts. If organizations can’t get customers engaged and active on their platforms, they struggle to maintain loyal, long-term clients.

How Helpware can Help

Helpware SaaS customer support and software outsourcing services provide front and back-office team members focused on user engagement. We understand the market and build customized teams who manage relationships and engage with customers to increase activity on platforms.

Our dedicated teams are focused on ensuring users understand the SaaS solutions being provided and how they can benefit from the process.

Let's Talk

Growth takes hard work, creativity, and customer-centric focus. Many organizations talk about being customer-centric, but not all are living it. Every SaaS organization is different, and every product has unique market challenges but solving those challenges is a must to thrive in this industry and expand growth opportunities.

How Helpware can Help

Helpware partners with SaaS organizations to fill in the gaps that are inhibiting growth. From our business process outsourcing options across Digital Customer Service, Content Control and Verification, Back Office Support, AI Operations, Humans in the Loop, and Microtasking Platform, we act as an extension of your current team to maximize growth capabilities.

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Why Us?

Because We Deliver

Customer Moments that Matter 

People

Spreading smiles since we started.  Our culture brings experts who know how to address urgent demands and bring joy to each interaction.  

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale. 

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process. 

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success. 

Human in the Loop

Integrated and Empowered

Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Storage & File Transfer Spaces
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CRM & AI
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Organizational Tools
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OUR GREATEST ASSET ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

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The Nexus of Employee Satisfaction and Productivity
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Core Services

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