Get in Touch
de-section1-1
de-section1-2
de-section1-3

LOCATION

Helpware Germany

 

We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.  

Helpware is headquartered in the United States with offices in Germany. Our German offices are in Berlin. Berlin is known as a liberal city with many possibilities and rich culture. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients. 

We leverage our large-scale access to local talent to build knowledgeable and proactive team members in Germany for our clients.

100%

of client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Helpware’s Global Support Infrastructure

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.

Rapid Staffing Mobility

Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.

Geographically Dispersed  

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Developed country

Germany is the most important industrial nation in Europe and the world's 4th largest economy.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

GERMANY

Berlin

Our Berlin location is ideal because the area is particularly popular with young professionals.

Berlin has a lot to offer people with a strong economy, good job prospects, and plenty of cultures. With surprisingly low living costs, Berlin is the perfect place to enjoy a higher standard of living.

As the capital city of Germany, is known for being one of the most creative, hip, progressive cities in Europe, if not the world.

de-section3-1
de-section4-1

SENIOR OPERATIONS MANAGER, GERMANY

Marta Stankiewicz

5+ years experience in managing teams, projects, and stakeholders in the outsourcing field.

Passionate about performance management and leadership development, she is also experienced in managing change and establishing processes in large, dynamically growing start-ups.

ua-section3-1_2-1

OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

ph-section3-1_2-1

OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

de-section3-1_2-1

OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

us-section3-1_2

OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and California with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

mx-section3-1_2-1

OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

Poland-slider-1

OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

Puerto Rico (1)

OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
WFH-section3-1_2

OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

AI Maturity Model: Is Your Company Ready for AI Integration?
AI Maturity Model: Is Your Company Ready for AI Integration?
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of ...
read more
Call Center Quality Assurance: Guide with Tips and Best Practices
Call Center Quality Assurance: Guide with Tips and Best Practices
Call center quality assurance is all about ensuring customer satisfaction. The positive impressions a customer receives after interacting with an agent are vital. The internal quality control department handles conversation monitoring and enhancing ...
read more
What Is Offshore Outsourcing? Everything You Need to Know
What Is Offshore Outsourcing? Everything You Need to Know
Offshore outsourcing usually implies a mutual benefit for partnering businesses, offering a unique blend where each party not only achieves what they expect but often receives even more. Business process outsourcing has always been a smart way of ...
read more

Helpware expertise

Core Services

Explore Helpware

Let’s chat about business process outsourcing for success

Let’s Get Started
heroes-section_1080-1080-girl-6