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20%+
improvement in inaccuracies / exceptions by combining an AI deployment with human-based managed services
76%
of consumers still prefer a human interaction to feel best supported
37%
of organizations utilized a human in the loop to focus on empathy for their consumers
90%
of companies report they compete on the basis of customer experience
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Helpware is your Human In The Loop

Helpware is uniquely positioned to help support and execute any type of task requiring a human touch. Our robust integrations and application of API for human support services allow you to create broad-spectrum support and intervention based on your exact application or experience requirements.

Our capability spans customer care, app support, expansive content, and data types. Our people create both learning and experience models driving measurable outcomes across every element of your service offerings.

Helpware expertise

Core Services

OUR BENEFITS

What sets us apart?

Transformative

Our focus is on your key performance indicators, and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration processes and serve up better, more rewarding experiences for customers and employees.

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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

HELPWARE HIGHLIGHTS

News And Press Releases

10 Benefits of Outsourcing Customer Service in 2024
10 Benefits of Outsourcing Customer Service in 2024
Customer support plays a decisive role in business growth. Why do companies outsource customer service, then? If it truly is such a meaningful component of the business success equation, shouldn't brands handle customer service with their own hands? ...
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Email Customer Service: Examples, Benefits & Best Practices
Email Customer Service: Examples, Benefits & Best Practices
Think email customer service has gone out of fashion? Think again! Email has remained one of the most trustworthy communication channels for over 30 years. Even with the uprising of instant messaging tools, usually powered by AI, speed is not always ...
read more
Shaping the AI Future: Key Trends and Insights from the AI & Big Data Expo’24
Shaping the AI Future: Key Trends and Insights from the AI & Big Data Expo’24
The AI and Big Data Expo Conference, held annually in Santa Clara, California, has become a landmark event in the industry, drawing professionals from diverse sectors to explore the latest advancements in artificial intelligence and big data. This ...
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Explore Helpware

Let’s chat about business process outsourcing for success

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