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20%+
improvement in inaccuracies / exceptions by combining an AI deployment with human-based managed services
76%
of consumers still prefer a human interaction to feel best supported
37%
of organizations utilized a human in the loop to focus on empathy for their consumers
90%
of companies report they compete on the basis of customer experience
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Helpware is your Human In The Loop

Helpware is uniquely positioned to help support and execute any type of task requiring a human touch. Our robust integrations and application of API for human support services allow you to create broad-spectrum support and intervention based on your exact application or experience requirements.

Our capability spans customer care, app support, expansive content, and data types. Our people create both learning and experience models driving measurable outcomes across every element of your service offerings.

Helpware expertise

Core Services

OUR BENEFITS

What sets us apart?

Transformative

Our focus is on your key performance indicators, and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analytics, progress monitoring, and strategic development of innovative solutions to drive competitive advantage for interaction management. We use your consumer behavior data to create better, faster, and rewarding experiences in every single interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers heightened customer satisfaction. We empower our custom teams to work alongside automation, adding a human element and empathy to customer communications and problem resolution.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high growth goals. We embrace the use of full integration processes and serve up better, more rewarding experiences for customers and employees.

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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

HELPWARE HIGHLIGHTS

News And Press Releases

Efficient Transactions are Key to Digital Service for Public Sector Agencies
Efficient Transactions are Key to Digital Service for Public Sector Agencies
Efficient Transactions are Key to Digital Service for Public Sector Agencies   Government agencies are increasingly offering online services to citizens—a move that saves time and energy for both parties. Around 1.3 billion hours can potentially be ...
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Phone vs. Live Chat: Which is Better for Providing Good Customer Service?
Phone vs. Live Chat: Which is Better for Providing Good Customer Service?
Phone vs. live chat, understand the pros and cons to improve customer support. Read on to learn about an integrated solution every modern online business should consider implementing—omnichannel support. In today’s world of 24/7 access, building a ...
read more
Retailers Need to Care About Low-Effort Customer Experiences
Retailers Need to Care About Low-Effort Customer Experiences
Retailers Need to Care About Low-Effort Customer Experiences   Digital technologies have made life easier for everyone. They've also made it easier for people to research products online and purchase from digital retailers. However, consumers are ...
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Explore Helpware

Let’s chat about business process outsourcing for success

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