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INDUSTRY CHALLENGES

What’s top of mind for leaders in the retail industry?

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Mitigating risk while maximizing customer experience to drive brand loyalty.

Key drivers impacting FinTech growth include:

  • demand for fraud and risk protection
  • competition entering at a record pace
  • user satisfaction and engagement
  • management of regulatory compliance and digital transformation

Industry leaders know how important it is to stay ahead of the competition. Working with Helpware provides the required expertise to support you in all areas that will optimize the appeal of your product.

Our approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along your customer journey. Leveraging the best tech stack, we put the right “people in the loop” at exactly the right time to support your customers, target the right audience, and enhance their experience with your product.

Your Challenges

  • 1

    Customer Privacy and Security

  • 2

    Data Management and AI Integration

  • 3

    Maintaining a Competitive Advantage

  • 4

    Customer Retention

  • 5

    Keeping Pace with Modern Tech While Maintaining Quality

Our Solutions

Cybercrime is on the rise and FinTech companies are a prime target. Organizations must have controls in place to monitor and quickly shut down malicious activity.

How Helpware can Help

Our successful FinTech customer support teams are core to important safety measures. We have expertise in the Fintech market and train our team to monitor and resolve potential risk cases. We ensure the suppression of any malicious activities. Our team stores and secures data according to the PCI and SOCII standards.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

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Modern companies utilize Machine Learning models and AI to improve overall operational performance. How you manage data is key to your risk mitigation and growth strategy. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to protect your customers and support your strategic decisions.

How Helpware can Help

Helpware ensures your models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.

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The FinTech industry is highly competitive with many solutions entering the market. You must differentiate and outpace your competition to accelerate customer trust and growth.

How Helpware can Help

We provide front office, back office, and market strategy outsourcing to elevate your brand above the competition. Our support allows you to focus your time and resources on driving innovation and digital transformation to stay ahead of the competition.

In addition to delivering high-quality customer experiences, we provide the capability to scale. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

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Engaged, satisfied customers drive growth and brand loyalty. Customer acquisition costs can be high, and keeping existing customers is key to your success.

How Helpware can Help

We source and recruit industry experts, provide advanced training and develop concierge-level customer support. Your custom dedicated outsourced team manages issue resolution that exceeds customer expectations.

Our support is 24/7 and personalized to drive customer satisfaction, build relationships, deliver an enhanced experience, and develop brand loyalty.

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With tech changing at a rapid pace, your strategy around digital transformation is a key factor to expanding your brand and securing market share.

AI can offer a competitive advantage by providing a deep understanding of customer behavior and needs.

How Helpware can Help

Helpware ensures you get human insights into your AI and Machine Learning lifecycle. We help you with our humans in the loop to improve your search relevance, make sense of large-scale data, improve natural language processing, create transcription, and support document processing and other tasks to help your AI solutions consume the right data for better performing models.

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Why Us? 

Because We Deliver Customer Moments that Matter

People 

Spreading smiles since we started.  Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered FinTech

Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Payment Platforms
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Financial Spaces
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Briq_logo
Database Tools
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OUR GREATEST ASSET ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

Business Process Outsourcing for Fintech
Fintech, or financial technology, is the development of new technology that helps financial services achieve their objectives. Companies use these tools and services to improve, automate and streamline processes related to finances. As a business ...
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Customer Support in Fintech: Meeting Customer Expectations in an Always on World
Today's financial industry is in the midst of a massive shift as consumers turn to the fintech sector for personalized finances without traditional fees. In fact, fintech is one of the world's fastest-growing markets, with an annual growth rate of ...
read more
The Nexus of Employee Satisfaction and Productivity
A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, happiness is ...
read more

Helpware expertise

Core Services

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