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LOCATION

Helpware at Home

We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.  

Helpware is headquartered in the United States and has global team members who work in offices and at home all over the world. Because the world has changed, we have a new location — home. Our employees are motivated to provide quality services to clients from their homes. 

Our work from home model is safe and secure and allows us to provide any of our services to you with the right skilled expert and the right cultural fit beyond borders. We are experienced in setting up and expanding work from home teams to expedite the support of our clients’ growth opportunities. 

100%

of client ramps / commitments achieved

4.8
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Why Helpware at Home

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.

Rapid Staffing Mobility

Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Integrated and Secure Infrastructure

Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

EVERYWHERE

Work From Home

Helpware at Home delivers expert team members at thousands of home locations worldwide. Our at-home teams are supported with the tech, tools, and resources they need to deliver great customer experiences to you.

Choose your favorite location.

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Meet the team

Our Global Leaders

CO-FOUNDER

CO-FOUNDER & COO

Alexander Tereshchenko

One of the Co-Founder heads up Operations for Helpware both Globally and locally in Ukraine acting as a Country Manager since the establishment in 2015.

With a solid background in Operations and Finance  Alex is involved in projects at all levels of the Service Delivery and Account Management as well as acts as a point of escalation.

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SENIOR VICE PRESIDENT

OF GLOBAL OPERATIONS

Dana Mahoney

Dana is a seasoned Contact Center Manager with over 15 years of experience executing business strategies and operating plans that support direct sales, customer service, and retention initiatives.

Dana comes to Helpware with “big box” experience having led programs with extreme WFM complexity and thousands of FTE. She has a keen ability to drive a team to execute with motivation, management tools, and cultural buy-in.

Dana is well versed in communicating performance outcomes and seeing around corners with clients to help forecast and meet the needs of the end customers.

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VICE PRESIDENT

OF BUSINESS TRANSFORMATION

Cassy Bayona

Lead our organizational team to ensure successful implementation of the contract and have primary oversight of contact center operations.

He brings over 20 years of BPO executive experience to Helpware in operational leadership and solution architecture for domestic, nearshore, and far shore operations.

He is responsible for driving efficiency gains, change management initiatives, employee engagement, and nurturing client relationships.

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VICE PRESIDENT

LATAM BUSINESS OPERATIONS

Jorge Cervantes

Jorge has more than ten years of experience in creating and growing businesses both in startups and enterprises.

He started as Country Manager for Helpware 2 years ago and is currently VP LATAM business operations. He is focused on the development of the company in Mexico and its subsequent expansion to LATAM.

Jorge is highly involved in finance, accounting, facilities, legal, operations, HR, and onboarding.

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SENIOR OPERATIONS MANAGER

Marta Stankiewicz

5+ years experience in managing teams, projects, and stakeholders in the outsourcing field.

Passionate about performance management and leadership development, she is also experienced in managing change and establishing processes in large, dynamically growing start-ups.

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, California, and Colorado with work-from-home locations nationwide.  Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale. 

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second largest city in Mexico with a population of nearly 5 ½ million people.  The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. The city,  known as the Silicon Valley of Mexico, provides an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

Business Process Outsourcing for Fintech
Fintech, or financial technology, is the development of new technology that helps financial services achieve their objectives. Companies use these tools and services to improve, automate and streamline processes related to finances. As a business ...
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Customer Support in Fintech: Meeting Customer Expectations in an Always on World
Today's financial industry is in the midst of a massive shift as consumers turn to the fintech sector for personalized finances without traditional fees. In fact, fintech is one of the world's fastest-growing markets, with an annual growth rate of ...
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The Nexus of Employee Satisfaction and Productivity
A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, happiness is ...
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