Helpware At Home
We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.
Helpware is headquartered in the United States and has global team members who work in offices and at home all over the world. Because the world has changed, we have a new location — home. Our employees are motivated to provide quality services to clients from their homes.
Our work from home model is safe and secure and allows us to provide any of our services to you with the right skilled expert and the right cultural fit beyond borders. We are experienced in setting up and expanding work from home teams to expedite the support of our clients’ growth opportunities.
of client ramps / commitments achieved
Why Helpware at Home
High-touch, Collaborative, Culture-focused Environments
Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.
Rapid Staffing Mobility
Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.
Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.
Integrated and Secure Infrastructure
Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.
Customer Experience in Language They Prefer
Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.
No Service Disruptions
With redundant disaster recovery plans and advanced security tech, all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.
Work From Home
Helpware at Home delivers expert team members at thousands of home locations worldwide. Our at-home teams are supported with the tech, tools, and resources they need to deliver great customer experiences to you.
Choose your favorite location.
Meet the team
Our Global Leaders
CO-FOUNDER & COO
One of the Co-Founder heads up Operations for Helpware both Globally and locally in Ukraine acting as a Country Manager since the establishment in 2015.
With a solid background in Operations and Finance Alex is involved in projects at all levels of the Service Delivery and Account Management as well as acts as a point of escalation.
SENIOR VICE PRESIDENT
OF GLOBAL OPERATIONS
Dana is a seasoned Contact Center Manager with over 15 years of experience executing business strategies and operating plans that support direct sales, customer service, and retention initiatives.
Dana comes to Helpware with “big box” experience having led programs with extreme WFM complexity and thousands of FTE. She has a keen ability to drive a team to execute with motivation, management tools, and cultural buy-in.
Dana is well versed in communicating performance outcomes and seeing around corners with clients to help forecast and meet the needs of the end customers.
OF BUSINESS TRANSFORMATION
Lead our organizational team to ensure successful implementation of the contract and have primary oversight of contact center operations.
He brings over 20 years of BPO executive experience to Helpware in operational leadership and solution architecture for domestic, nearshore, and far shore operations.
He is responsible for driving efficiency gains, change management initiatives, employee engagement, and nurturing client relationships.
LATAM BUSINESS OPERATIONS
Jorge has more than ten years of experience in creating and growing businesses both in startups and enterprises.
He started as Country Manager for Helpware 2 years ago and is currently VP LATAM business operations. He is focused on the development of the company in Mexico and its subsequent expansion to LATAM.
Jorge is highly involved in finance, accounting, facilities, legal, operations, HR, and onboarding.
SENIOR OPERATIONS MANAGER
5+ years experience in managing teams, projects, and stakeholders in the outsourcing field.
Passionate about performance management and leadership development, she is also experienced in managing change and establishing processes in large, dynamically growing start-ups.
Helpware at Home
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Our suite of start-up solutions, including Digital CX, Content Control, AI Operations, Back-Office, and Human in the Loop, is designed to drive rapid growth and maximize return on investment. Stand out in today's fast-paced market, enhancing operational efficiency, facilitating swift product-to-market expansions, achieving business success, and increasing customer satisfaction.
Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.
Call Center Services
Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.