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9

worldwide offices

90%+

CSAT / promoter

150+

clients served

2015

founded

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HELPWARE ADVANTAGE #2

Helpware’s clear focus on People

Helpware’s clear focus on People as a Service model has led to our market leading position in BPO. We use a modern approach to outsourcing. We created the company to change perceptions of what outsourcing is and can be.

We have amazing cultures in each of our locations and treat employees better. When partnering with us, you and your customers become part of our team and family. 

HELPWARE ADVANTAGE #3

People Advantage

People are the heart of what we do. It sounds simple, but it’s an often-overlooked part of outsourcing. We believe in our people, stand by our people, and want our people to be happy.

We put culture in the forefront that our clients genuinely feel as they get to know our team. Our investment in people embodies and empowers a concierge level mentality focused on transforming lives.

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HELPWARE ADVANTAGE #4

Leadership Advantage

Our leadership team understands partnerships are earned and provide everything possible to ensure an amazing client and customer experience for you and your customer.

From the top down, you will feel our level of dedication and care. We do what we say we will and welcome the opportunity to prove that commitment. 

HELPWARE ADVANTAGE #5

Team Building Advantage

Our clients work with our top leadership talent in professional implementation, transition, staffing, operations, and continuous optimization.  We stand ready to implement a team and solution for you that scales as you scale.

  • we create clearly defined job descriptions
  • we utilize a proven pre-screening process
  • we recruit and retain only the best candidates

Our custom-built teams are hand selected and trained to understand the why behind every customer interaction. We instill the priority of making customers feel special and supported. 

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HELPWARE ADVANTAGE #6

Training Advantage

Training is one of the most important links in the chain to ensure your brand image is preserved when outsourcing.

Our Helpware trainers work closely with you through a train the trainer methodology that ensures programmatic knowledge is successfully transferred to the Helpware team assigned to you.

HELPWARE ADVANTAGE #7

Recruiting Advantage

Our recruiting strategies, processes, systems, and tools are specifically designed and targeted to reduce the timeline for identifying, recruiting, and hiring qualified employees.

The aptitudes of our candidates and their propensity to be successful are tested through core and skills-based assessments.

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HELPWARE ADVANTAGE #8

Technology
Advantage

We deliver scalable and outcome-based solutions that combine integration, automation, and platforms to deliver the highest volume and most accurate tasking solution.

We drive the best in AI, machine learning, data modeling, verification, and content labeling, and moderation.

HELPWARE ADVANTAGE #9

Quality Advantage

We provide access to real-time and historical data based on best practices. Our management and our client management can measure our performance, gain insights, share successes and take action on areas for improvements quickly and effectively.

From our analytics, we deliver comprehensive quality control management that includes quality planning, quality assurance, and quality control with an emphasis on continuous improvement.

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HELPWARE ADVANTAGE #10

Overall Advantage

We custom recruit teams, drive through six sigma methodology, execute robust training programs, and build efficient processes to perform and continuously improve our client journey.

With experts from industry leading BPOs and customer success organizations, we are ready to lead our clients through a seamless and amazing client journey.

From onboarding, to recruiting, to training, to production, to continuous improvement, to growth, we are ready to take you on the Helpware journey.

what we’ve earned

Our Achievements

WHY US?

Because We Deliver Customer Moments
that Matter

People

Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Integrated and Secure Infrastructure

Our teams have the necessary information security/technology protocols and privacy regulations whether physically located in an office location or working from home.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Rapid Staffing Mobility

Our onshore, nearshore, and across the globe teams can be deployed quickly for immediate scalability.

Customer Experience in Language They Prefer

Our top talent across the globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and Colorado with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

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OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

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OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

8 Work from Home Stats to Know
Working from home (WFH) used to be a luxury that few companies offered, especially full-time. However, the COVID-19 pandemic forced many businesses to find remote solutions for employees.  Businesses and employees soon discovered working from home ...
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6 Tips to Help Improve Your Team's Customer Service Skills
When strategizing to retain and acquire new customers, you may not consider upgrading your team's customer service skills. Not prioritizing this improvement can be a major mistake. Regardless of the quality of your product, customers are more likely ...
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Reasons Why Your Company Needs Multilingual Customer Support
The digital economy has ushered in a new phase of globalization and is, as expressed by the World Economic Forum, "becoming a force to be reckoned with through e-commerce and digital services." While this is good news for the growth of any venture ...
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