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INDUSTRY CHALLENGES

What’s top of mind for leaders in the government industry?

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While government agencies rarely have direct competitors or disruptive start-ups in their markets, the need for an improved citizen experience and engagement is just as important.

Customer experience improvements allow you to outperform your mission, meet your budget goals, and drive a superior culture of serving citizens and building communities.

Key drivers impacting government customer experience include:

  • ease of use and access to information
  • multi-channel platform availability
  • modern technology utilization
  • security and safety of consumer data

Working with Helpware provides the required expertise to support you in all areas that will optimize the utilization of your services. Our approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contacts touchpoints. We consume and drive personalized interactions at every step along your customer journey. Leveraging the best tech stack, we put the right “people in the loop” at exactly the right time to deliver needed support for your mission.

Your Challenges

  • 1

    Improving Citizen Experiences

  • 2

    Successful Mission Execution

  • 3

    Keeping Pace with Modern Tech While Maintaining Quality

  • 4

    Technical Issues During Sign Up or Usage

  • 5

    Secure Data Management

Our Solutions

Creating a positive relationship with your agency requires an understanding of the journey experience across all your channels. Agencies that focus on serving citizens by looking at the entire journey through the customer lens will develop an understanding of how to improve performance meaningfully.

How Helpware can Help

We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

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The missions that public agencies are tasked to carry out are vital to communities and our nation. A mission’s success can be measured in terms of operations and the impact on the lives of US citizens. To execute missions successfully, citizens must actively engage with the agencies that exist to serve them.

How Helpware can Help

Helpware customer support and software outsourcing services provide front and back-office team members focused on user engagement. We build customized teams that manage relationships and engage with customers to increase activity on platforms. Our dedicated teams are focused on ensuring users understand public agency services being provided and how they can benefit from the process.

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With tech changing at a rapid pace, your strategy around digital transformation is a key factor to enhancing the citizen experience.

AI can offer a significant competitive advantage in this area providing a deep understanding of customer behavior and needs and driving higher quality outcomes. AI and big data can provide essential organizational information needed to maintain flexibility and scalability.

How Helpware can Help

Our AI business process outsourcing provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).

We deliver the right expert team to empower your AI and Machine learning. We scale processes and task execution through integration and quality human interventions.

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Facing technical difficulties is inevitable if you offer your services through technology platforms. Technology and users don’t always interact smoothly. By making it easier to complete transactions, you improve a citizen’s voluntary compliance, make the delivery of services more cost-effective, and improve trust in government. The best way to solve technical challenges is to get expert assistance to expand your resources.

How Helpware can Help

Helpware ensures your AI models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.

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How you manage data is key to your risk mitigation and mission success. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to protect citizens and support your strategic decisions.

How Helpware can Help

We record data from the start of a transition and maintain data accuracy and consistency using tools, processes, and structures that are designed around specific client requirements.

We combine big data with AI to efficiently perform a risk analysis, user sign-ups and transactions, and fraud detection.

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Why Us?

Because We Deliver

Customer Moments that Matter

People

Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered - Transforming Legacy

Our operational approach allows dynamic integration regardless of your legacy platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Cloud Data Solutions
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Public Sector Solutions
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Cybersecurity Kit
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our greatest assets are

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

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