What’s top of mind for leaders in the government industry?
Improving Citizen Experiences
Successful Mission Execution
Keeping Pace with Modern Tech While Maintaining Quality
Technical Issues During Sign Up or Usage
Secure Data Management
Your Challenges and our Solutions
Creating a positive relationship with your agency requires an understanding of the journey experience across all your channels. Agencies that focus on serving citizens by looking at the entire journey through the customer lens will develop an understanding of how to improve performance meaningfully.
How Helpware can Help
We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.
Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.
The missions that public agencies are tasked to carry out are vital to communities and our nation. A mission’s success can be measured in terms of operations and the impact on the lives of US citizens. To execute missions successfully, citizens must actively engage with the agencies that exist to serve them.
How Helpware can Help
Helpware customer support and software outsourcing services provide front and back-office team members focused on user engagement. We build customized teams that manage relationships and engage with customers to increase activity on platforms. Our dedicated teams are focused on ensuring users understand public agency services being provided and how they can benefit from the process.
With tech changing at a rapid pace, your strategy around digital transformation is a key factor to enhancing the citizen experience.
AI can offer a significant competitive advantage in this area providing a deep understanding of customer behavior and needs and driving higher quality outcomes. AI and big data can provide essential organizational information needed to maintain flexibility and scalability.
How Helpware can Help
Our AI business process outsourcing provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).
We deliver the right expert team to empower your AI and Machine learning. We scale processes and task execution through integration and quality human interventions.
Facing technical difficulties is inevitable if you offer your services through technology platforms. Technology and users don’t always interact smoothly. By making it easier to complete transactions, you improve a citizen’s voluntary compliance, make the delivery of services more cost-effective, and improve trust in government. The best way to solve technical challenges is to get expert assistance to expand your resources.
How Helpware can Help
Helpware ensures your AI models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.
How you manage data is key to your risk mitigation and mission success. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to protect citizens and support your strategic decisions.
How Helpware can Help
We record data from the start of a transition and maintain data accuracy and consistency using tools, processes, and structures that are designed around specific client requirements.
We combine big data with AI to efficiently perform a risk analysis, user sign-ups and transactions, and fraud detection.
Because We Deliver
Customer Moments that Matter
Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.
Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.
Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.
Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.
Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.
Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.
Human in the Loop
Integrated and Empowered – Transforming Legacy
Our operational approach allows dynamic integration regardless of your legacy platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.
our greatest assets are
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Helpware's collaboration with the client helps them in saving a lot of time. The team has been accommodating to feedback and have improved communications across all teams. The team leaders meet with the client weekly. Furthermore, Mexico and Kiev meet ups are daily.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Our suite of start-up solutions, including Digital CX, Content Control, AI Operations, Back-Office, and Human in the Loop, is designed to drive rapid growth and maximize return on investment. Stand out in today's fast-paced market, enhancing operational efficiency, facilitating swift product-to-market expansions, achieving business success, and increasing customer satisfaction.
Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.
Call Center Services
Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.