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LOCATION

Helpware USA

 

We have changed the perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.

Helpware is headquartered in Lexington, KY with additional US offices in Kentucky, Virginia, and California. We also have team members nationwide in work-from-home locations.

Through charitable giving, social impact, and environmental sustainability, we inspire and are inspired by our diverse, inclusive, and compassionate team members.

100%

of domestic client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Helpware’s Global Support Infrastructure

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy-to-access locations, utilize the highest comforts and latest technology for our teams, and our culture first.

Integrated and Secure Infrastructure

Our teams have the necessary information security/technology protocols and privacy regulations whether physically located in an office location or working from home.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Rapid Staffing Mobility

Our onshore, nearshore, and across-the-globe teams can be deployed quickly for immediate scalability.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

USA

Lexington, KY

Helpware is headquartered in Lexington, KY, with customers worldwide.

As the home of some of the world's most recognizable corporations, Lexington attracts top talent. And with two world-class universities in Lexington, the University of Kentucky and Transylvania University, there are many recruiting opportunities in partnership with the colleges for newly graduated students or interns.

It has been ranked in the Top 10 Best Big Cities to Live In by Money Magazine and ranked in the Top 3 Safest Cities in the United States by Safewise.

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USA

Mount Sterling & Harrodsburg, KY

Our Mount Sterling and Harrodsburg hub locations offer a combination of large city amenities with rural community advantages.

It is in relatively close proximity to our Lexington location giving our staff members a choice of a big city or a more rural setting. The pro-business attitude in the city and friendly nature and solid work ethic make our hub locations an amazing place to live and do business.

These cities offer a low cost of living and are known for their friendly residents.

USA

Martinsville, Virginia

Our Martinsville location is surrounded by quiet lakes and beautiful mountains and is well-known for its outdoor recreation, arts, and cultural events.

Martinsville is also home to the Martinsville Speedway, where they host many NASCAR races. Many people travel here every year for the First Data 500, the 9th race in the NASCAR playoffs.

Our team in Martinsville gets to enjoy the weather of all four seasons and participate in the many outdoor activities.

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USA

San Francisco, CA

Our San Francisco office is in the heart of the most innovative, enterprising, and intelligent cities in the world.

The San Francisco Bay area is also in the center of the startup universe. With the biggest concentration of startups in the US and the presence of most major tech giants, San Francisco is one of—if not the—best cities to build a career in tech. The city’s reputation brings hundreds of thousands of people with tech expertise into the area.

San Francisco is also famous for its creative energy, diversity, a culture of disruption, and healthy living

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Senior Vice President of Global Operations

Dana Mahoney

Will be responsible for the delivery of service levels and meeting KPIs as defined by the client. Dana is a seasoned Contact Center Manager with over 15 years of experience executing business strategies and operating plans that support direct sales, customer service, and retention initiatives. Dana comes to Helpware with “big box” experience, having led programs with extreme WFM complexity and thousands of FTE. She has a keen ability to drive a team to execute with motivation, management tools, and cultural buy-in. Dana is well versed in communicating performance outcomes and seeing around corners with clients to help forecast and meet the needs of the end customers.

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and California with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

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OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

5 Top Customer Support Languages Every Company Needs
5 Top Customer Support Languages Every Company Needs
Having an international presence is a major opportunity for growth for any company—but not if your customers cannot access support in the language they speak. Even within a single country, customers can come from a wide range of language groups. In ...
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Top 10 Customer Support Outsourcing Companies in 2022
Top 10 Customer Support Outsourcing Companies in 2022
Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement. But ...
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How to Set Achievable Customer Service Goals for Your Business
How to Set Achievable Customer Service Goals for Your Business
In a world of cutthroat competition amid similarly-marketed products and services, excellent customer service often determines who comes out on top. It’s not enough for companies to have the best products or the most competitive prices. Not having ...
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