Portugal in numbers
Exciting statistics for growth and opportunities
Take advantage of Portugal’s potential for your business growth.
10.3 mln
Portugal Population
65%
Below the age of 40
31st
in the Global Innovation Index
120,000
Graduates annually
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Strategic Location
Portugal's geographic position is a key advantage for businesses looking to outsource. Positioned at the crossroads of Europe, Africa, and the Americas, it offers convenient time zone alignment for global operations. This strategic location enables real-time communication with major markets, making it easier to manage customer support and back-office functions across different regions.
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Multilingual Talent Pool
Portugal boasts a highly educated talent proficient in multiple languages. Apart from Portuguese, professionals are fluent in English, Spanish, and French, making them well-equipped to manage customer interactions across different regions. This multilingual ability is especially valuable in customer support roles, allowing for clear and effective communication with a diverse customer base.
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Technological Infrastructure
Portugal is heavily investing in its technological infrastructure, providing an ideal environment for digital operations. With widespread Internet usage and a strong focus on tech innovation, Portugal is the right place for handling online customer support and back-office operations. It’s a go-to destination for companies that are used to reliable, smooth, and effective performance.
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Cultural Affinity and Quality of Life
Portugal's attractive quality of life draws and keeps top talent, who are culturally aligned with both European countries and the US. This combination of job satisfaction, cultural connections, and a deep understanding of diverse customer needs ensures that Portuguese professionals deliver excellent service, perfectly tailored to various markets.
portugal TALENTS
Available Services
Our dedicated professionals provide a wide range of specialized services
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Customer Support
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Our CSRs in Portugal ensure exceptional customer experience for customers in Portuguese, English, French, and Spanish across all channels.
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Data Annotation
We offer services for “human annotation” of datasets at scale and our team of experienced annotators uses advanced techniques to accurately label data.
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AI Operators
Our team will ensure your AI model outputs are relevant, valid, and complete by carefully spotting errors and inconsistencies.
Social Media Support
Social networks make a convenient platform for interaction with customers. We ensure this communication is smooth and efficient.
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Back-office
Our back-office solutions offer superior administrative support, allowing our clients to experience smoother and more efficient processes.
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Sales support
Our team is trained to assist in lead generation and the necessary sales support to help you achieve your sales goals.
Voice Support
Traditional phone and video calls remain popular for their personal touch, offering direct, empathetic solutions to customer issues.
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Non-voice Support
We offer 24/7 customer support through chat, email, SMS, and in-app services, ensuring efficient and convenient resolution of customer issues.
We made sure to provide your employees with everything needed for efficient work
Advanced Technology Integration
At the core of Helpware's efficient remote work model is the integration of cutting-edge technology—collaborative tools and platforms that ensure seamless communication and project management, regardless of physical location.
Regular Training and Support
We prioritize regular training and support for our remote workforce and provide continuous learning opportunities and resources to help employees stay updated with the latest industry trends and technologies.
Strong Company Culture
Despite the physical distance, Helpware maintains a strong and inclusive company culture. We create a sense of community through virtual team-building activities, regular check-ins, and open communication channels.
Remote Wellness Support
Helpware actively supports its remote workforce with essential guidelines, health-focused workshops, and online fitness sessions, ensuring well-being and productivity in a home-based work environment.