Choose Your Perfect Pricing Plan
We provide end-to-end customer support solutions and only dedicated agents to businesses of any size at competitive prices.
HW Talent
Agents to help you grow from here to where you want to go next
contact salesHW Team
A team of agents with the primary support team included to be self-supported lightening your load
contact salesHW Hub
A turn-key CX program where we execute your vision and partner to accelerate your CX dreams
contact salesWe Have Answers
What business model suits best for my business?
There are several factors you have to look into while defining what fits best: company size, the scope of work, toolstack, maturity and flexibility of the internal processes, etc. Talk to our Sales to get an idea of what options work best with the Helpware solutions.
What if my business expands and needs to add more options?
There’s a big choice of add-ons and you can upgrade at any time. We are flexible to customize our offer to suit all your needs. Reach out to our Sales to see what works for your business.
What are the language requirements for the agents?
Our standard hiring requirements for onshore, nearshore, and offshore non-native language level is set at B2+ (Independent according to CEFR scale). Levels C1+ (Proficient), same as other specific requirements like industry certifications, above-average educational background, etc will come as an add-on.
How long does it take to hire the team?
Hiring timelines from contract signing and calibration on hiring requirements is a minimum of 2-4 weeks depending on several factors, such as team size, the complexity of a job, hiring profile, etc.
Do you provide shared agents?
No. We provide only dedicated Customer Support and Back-Office Agents who work exclusively for your company.
What topics does Foundations training cover?
Foundations training typically covers topics such as company culture, customer service, product knowledge, and process overview. The goal of foundations training is to ensure that all employees are on the same page before they begin working with customers or clients. This type of training can be delivered in a variety of ways, including classroom instruction, e-learning courses, and on-the-job training.