Easy to Start, Optimize & Scale
The world has changed. Computer vision modeling has opened the door to allow machine learning and AI to both understand and interpret the world that surrounds all of us. To achieve success, these models require millions of data points and targeted inputs; deconstructing images and videos even to single-pixel points for in-depth analysis. We provide our clients with the highest quality image and video analysis in the form of consumable data. We leverage our platform, people, and full integration suite to deliver industry-leading services.
As algorithms advance in the understanding of the natural language, it is vital to capture data in a way to empower the proper training through annotation. Our teams have experience working with structured and unstructured data in named entity recognition, sentiment analysis, text summarization, aspect mining, topic modeling, and machine translation. We drive the collection and quality enhancement across your language inputs to drive outcome-based learning.
Helpware is uniquely positioned to help support and execute any type of task, regardless of the volume or type. Our team works tirelessly with industry leaders and disruptors — companies from legacy to unicorn in driving scale and optimization. These tasks are often embedded or hidden as part of larger workflows causing inefficiencies affecting both quality and time to process. We solve this problem by extracting the tasks requiring a human touch and consolidating them into a platform for optimized processing. This support is available for any task type including customer care, AI/ML feeders, and transactional activities. With highly scalable integration via applied API of human executors we identify, extract, and deliver the highest quality of task processing.
What sets us apart?
Benefits of using Taskware
We ensure high quality and security by operating a scalable in-house staff with quality control layers to ensure your tasks are completed with high accuracy.
Savings at scale
We take the complexity out of scaling workloads. Take the burden and cost off of your employees from performing repetitive tasks and let us do the work.
Leverage our RESTful API to create task execution that fits into your organization and workflows with your own endpoints customized based on your individual situation.
Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.
WORKING WITH US
Getting Started is Easy
Schedule onboarding call
Let us have a call and we can know more about your project. We will provide you details about us and know the information about you.
Send us microtasks
Share with us microtasks, timelines, and the description of the project so we can set it up for you.
Sign off on training process
Describe what is the outcome that you would like to achieve.
We begin to execute
Once we have all the information from you, our helpers will make the task within your presetup timelines.
Our auditor will check all your data so that they fit your criteria.
Outputs are sent back to you via API or files
We will share your ready project in the easiest way you have chosen.
OUR GREATEST ASSETS ARE
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types.We create both learning and experience models that drive outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.