Efficient Growth at Scale
Helpware’s outsourced AI operations support all human data labeling and interpretation for the latest in all things AI.
We offer AI business process outsourcing that provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).
Transformative AI Operations
Our Image Processing services combine advanced algorithmic technology with a human touch, machine learning, and computer vision to process large volumes of pictures easily and quickly. The strategic integration to consume images with applied human touch expedites the speed of large volume data processing and the outcome quality. No matter the task: object detection, face recognition, and text, the Helpware platform is built for scale.
Our Video Annotation services allow us to label and categorize videos and images at scale and set up systems for deep learning and more advanced automation. Our frame-to-frame object outlining expedites training of AI models for continued deep learning and more accurate results. We specialize in a bounding, lines and splines, polygons, landmarks, labeling/tagging, classification, and event tracking.
Data Tagging allows Helpware to enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performant outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.
Our AI Data Digitization services are a core enabler of digital transformation across several industries. It helps clients become more innovative, more flexible, and more adaptive than ever. Digitally transforming business and processes are core to driving exponential growth for clients.
Our Data Gathering services collect data from any type of source: full-stack integrations, custom API, flat file, platform connectors. At Helpware we provide the right human interaction with the right technology to both enrich and understand your data. Our solution, platform, and the process will empower more practical applications and data models that we can build to help you better understand and expand your business.
As algorithms advance in the understanding of the natural language, it is vital to capture data in a way to empower the proper training through annotation. Our teams have experience working with structured and unstructured data in named entity recognition, sentiment analysis, text summarization, aspect mining, topic modeling, and machine translation. We drive the collection and quality enhancement across your language inputs to drive outcome-based learning.
Human in the Loop
Integrated and Empowered AI Operations
Our approach to AI Operations allows dynamic integration regardless of your social, in-house, or user platform. We consume and drive personalized transactional processing at every step along with your data and content journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your content control.
What sets us apart?
Our focus on transformation is powered by removing barriers that you face in your process. Blockers in providing the right input and quality are on top of our minds. We use integrated automation to effectively personalize the experience and quality of your data. Interjecting the right human intelligence to power your AI is how we transform.
Our technology approach, tying prospective data integration and applied API for human tasks, supports continuous content verification analysis, progress monitoring, and strategic development of innovative solutions based on your exact need. We are channel and consumption agnostic — we work with you and your system to apply the right solution.
Our human touch and culture focus integrated with top technology drivers actually provides an outcome-measured service that goes hand in hand with strengthening your brand. We empower our custom teams to work alongside automation, adding a human element and empathy to content quality.
We understand your trajectory and speed of growth. We have a proven ability to flex, expand, and adapt in fast-paced markets. We embrace the use of custom integration, amazing people, and AI-powered automation to streamline all processes and expedite results.
OUR PROVEN APPROACH
Executing Experience Beyond Expectation
OUR PROVEN APPROACH
Executing Experience Beyond Expectation
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.
Your training team facilitates and builds training documentation with you and creates a certification plan with your team.
Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.
You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.
You can accelerate growth, level up production, increase efficiency, and improve your bottom line.
OUR GREATEST ASSETS ARE
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.