INDUSTRY CHALLENGES
What’s top of mind for leaders in the Healthcare industry?
Advancing patient experiences, developing growth at scale, and accelerating the right digital technology solution to support these efforts.
Key drivers impacting growth, digital acceleration, and patient experience include:
- demand from patients to meet them where they are with care
- accelerating digital advancements that can support strategies
- patient satisfaction and engagement drives competitive advantage
- data is the key driver in understanding cost and care accuracy
Your Challenges
- 1
Billing and Invoicing Accuracy and Payment
- 2
Expanding Telehealth
- 3
Managing Expenses
- 4
Accelerating Patient Experience and Engagement
- 5
Data Management
Our Solutions
Your Challenges and our Solutions
Accurate and efficient billing practices are the core to the success of your business. You need to be sure payments are expedited for the correct amount.
How Helpware can Help
Helpware uses specialized back-office support teams and technology to eliminate billing, invoicing, and accounting challenges. Our teams are skilled and trained in revenue cycle management, maintaining records, and obtaining payments in a timely and efficient manner.
We build customized front and back-office teams that are 100% dedicated to your healthcare business. From recruitment to training to ongoing success, everything is customized for you. We have your back so you can stay focused on scaling and expanding your business.
Telehealth has become a normal standard in healthcare delivery and the success of the platforms depends on member engagement, utilization, and satisfaction with the process. Today’s interconnected and platform-driven world is transforming the traditional definition of care delivery and member experience.
How Helpware can Help
Helpware customer support teams help you leverage changing telehealth trends in the industry by providing 24/7 multilingual customer support across multiple channels to communicate with patients. Our dedicated teams help you drive high patient satisfaction and engagement in telehealth workflow processes.
Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.
Health plans and providers want to ensure patients have the needed care, are provided with the information they need to enhance their health and drive better outcomes. Determining how to personalize care while decreasing expenses is an industry challenge.
How Helpware can Help
Helpware allows you to use your resources more efficiently and effectively by providing affordable back-office and technical support solutions for standardized areas of your business. Our teams manage several tasks including coding, billing services, transcription, help desk, portal services, and appointments.
Helpware also supports clinical services with efficient resources in digital consultation, payer and provider benefits management, government-mandated benefits, and pharmaceutical support.
An engaged patient who is satisfied with their healthcare experience drives growth, a healthier population, and reduced risk.
How Helpware can Help
Helpware has extensive customer service experience and expertise and understands how to personalize the customer experience. Our teams are focused on high-quality service, increased CSAT, and improved KPIs. We focus on a personalized approach for every patient that drives loyalty and satisfaction.
How you manage data is key to your patient care strategy and your growth strategy. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to support your strategic decisions.
How Helpware can Help
We offer every type of data entry support needed in the industry. We have back-office support staff that can enter patient account data, review missing documents, provide data quality reviews, and monitor and analyzes your data so it works better for you. Our experts ensure data security, privacy, and storage for all patients.
Human in the Loop
Integrated and Empowered
Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along your member/consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.
Platform
Helpers
OUR GREATEST ASSET ARE
Our Clients
HAPPY CUSTOMERS
Clients Reviews
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Helpware's collaboration with the client helps them in saving a lot of time. The team has been accommodating to feedback and have improved communications across all teams. The team leaders meet with the client weekly. Furthermore, Mexico and Kiev meet ups are daily.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
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