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INDUSTRY CHALLENGES

What’s top of mind for leaders in the Healthcare industry?

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Advancing patient experiences, developing growth at scale, and accelerating the right digital technology solution to support these efforts.

Key drivers impacting growth, digital acceleration, and patient experience include:

  • demand from patients to meet them where they are with care
  • accelerating digital advancements that can support strategies
  • patient satisfaction and engagement drives competitive advantage
  • data is the key driver in understanding cost and care accuracy
Working with Helpware provides you personalized business process outsourcing solutions to support the rapidly changing world of health care delivery and technology. 
 
We provide the right humans in the loop to transform and support your growth and expansion strategies. Regardless of task type or interaction - By empowering the absolute best in “people as a service” we are that critical human connection within your loop of technology, communication, and services.

Your Challenges

  • 1

    Billing and Invoicing Accuracy and Payment

  • 2

    Expanding Telehealth

  • 3

    Managing Expenses

  • 4

    Accelerating Patient Experience and Engagement

  • 5

    Data Management

Our Solutions

Accurate and efficient billing practices are the core to the success of your business. You need to be sure payments are expedited for the correct amount.

How Helpware can Help

Helpware uses specialized back-office support teams and technology to eliminate billing, invoicing, and accounting challenges. Our teams are skilled and trained in revenue cycle management, maintaining records, and obtaining payments in a timely and efficient manner.

We build customized front and back-office teams that are 100% dedicated to your healthcare business. From recruitment to training to ongoing success, everything is customized for you. We have your back so you can stay focused on scaling and expanding your business.

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Telehealth has become a normal standard in healthcare delivery and the success of the platforms depends on member engagement, utilization, and satisfaction with the process. Today’s interconnected and platform-driven world is transforming the traditional definition of care delivery and member experience.

How Helpware can Help

Helpware customer support teams help you leverage changing telehealth trends in the industry by providing 24/7 multilingual customer support across multiple channels to communicate with patients. Our dedicated teams help you drive high patient satisfaction and engagement in telehealth workflow processes.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

Let's Talk

Health plans and providers want to ensure patients have the needed care, are provided with the information they need to enhance their health and drive better outcomes. Determining how to personalize care while decreasing expenses is an industry challenge.

How Helpware can Help

Helpware allows you to use your resources more efficiently and effectively by providing affordable back-office and technical support solutions for standardized areas of your business. Our teams manage several tasks including coding, billing services, transcription, help desk, portal services, and appointments.

Helpware also supports clinical services with efficient resources in digital consultation, payer and provider benefits management, government-mandated benefits, and pharmaceutical support.

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An engaged patient who is satisfied with their healthcare experience drives growth, a healthier population, and reduced risk.

How Helpware can Help

Helpware has extensive customer service experience and expertise and understands how to personalize the customer experience. Our teams are focused on high-quality service, increased CSAT, and improved KPIs. We focus on a personalized approach for every patient that drives loyalty and satisfaction.

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How you manage data is key to your patient care strategy and your growth strategy. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to support your strategic decisions.

How Helpware can Help

We offer every type of data entry support needed in the industry. We have back-office support staff that can enter patient account data, review missing documents, provide data quality reviews, and monitor and analyzes your data so it works better for you. Our experts ensure data security, privacy, and storage for all patients.

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Why Us?

Because We Deliver Customer Moments that Matter 

People

Spreading smiles since we started.  Our culture brings experts who know how to address urgent demands and bring joy to each interaction.  

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered

Our operational approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along your member/consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Workspaces & Social Media
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Healthcare Apps
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Campaign Automation
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OUR GREATEST ASSET ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

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The Nexus of Employee Satisfaction and Productivity
A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, happiness is ...
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Helpware expertise

Core Services

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