We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.
Helpware is headquartered in the United States with offices in Krakow. The city of Krakow is located in the southern region of Poland. Krakow is known for its tech talents and high-quality learning, which attracts exceptional employees. Outsourcing to Krakow allows you to gain quality employees for lower rates.
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Why Helpware Poland
High-touch, Collaborative, Culture-focused Environments
Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.
Rapid Staffing Mobility
Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.
Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.
Integrated and Secure Infrastructure
Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.
Customer Experience in Language They Prefer
Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.
No Service Disruptions
With redundant disaster recovery plans and advanced security tech, all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.
Our office in Poland is situated in the beautiful city of Krakow. Known to be the most recognizable city for tourists in all of Poland, Krakow offers a rich culture and beautiful historical monuments.
In addition to being a gorgeous place to visit, the former capital of Poland is becoming a popular site for multinationals. The growing business and technology sectors make Krakow one of the top emerging cities in all of Europe. IT and software companies from all over the world made Krakow their home and brought in skilled employees, which makes this location ideal for outsourcing.
Country Manager for Ukraine & Poland
Has 6+ years of experience in operational management/project management in the customer service area. Areas of responsibility: organization of operation process, planning, control, performance improvement for the Team. He will support and supervise Team Leaders in the daily work and share with the team, integrating best practices in customer support from a variety of Helpware projects to deliver maximum teamwork quality.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Our suite of start-up solutions, including Digital CX, Content Control, AI Operations, Back-Office, and Human in the Loop, is designed to drive rapid growth and maximize return on investment. Stand out in today's fast-paced market, enhancing operational efficiency, facilitating swift product-to-market expansions, achieving business success, and increasing customer satisfaction.
Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.
Call Center Services
Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.