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Outsource customer support to Helpware
And our team will become a real ambassador of your brand helping you not only maintain and improve your reputation and quality standards but also ensure a superior customer experience.
We interact with customers across all possible channels - chat, email, social media, text, etc.
Reaching out to outsourced tech support via phone is often the quickest way to get help. If customers can't find the answer in the user manual or online, a phone call to tech support will put them in touch with the experts who can handle any issue - from setting up new devices to troubleshooting software problems.
Customers are often more satisfied when they can see the person they are talking to, and video technical support makes this possible. Outsourced tech support agents can now engage with visitors' desktop or mobile app screens to provide more connected, effective experiences. Co-browsing can walk clients through problems in real time, lessen annoyance, foster loyalty, and enhance both client and agent satisfaction.
In-app technical support allows customers or users to get step-by-step guides for solving common problems when they need them, without having to leave the app or experiencing any sort of interruption.
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Whether your customers are in a bind with their computers, printers, or other pieces of technology, our outsourced tech support team will help them get the answers and assistance quickly and conveniently.
Technical support via email can be a great way to get help with technical problems. Our team is committed to providing the best possible technical support to our customers. We understand that when they have technical issues, they need help fast. That's why we offer email support 24 hours a day, 7 days a week.
By centralizing information and automating procedures, a help desk helps the support team resolve issues quickly and efficiently without accumulating tickets. As a result, we can ensure that your business continually achieves high customer satisfaction KPIs.
When humans are stretched thin, chatbots make an excellent solution for providing technical support. Chatbots are available 24/7, and they can help to resolve issues by walking customers through problem-solving steps.
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A well-designed and comprehensive knowledge base is indispensable in resolving technical issues. It saves time for the outsourced tech support team and improves customer experience.
Two heads are better than one, they say. A customer community platform is a great way to provide technical support for your customers as customers can pick someone’s brain and troubleshoot almost any technical issue.
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Testimonials
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.