Partner with Us

How can you benefit from outsourcing customer support to Helpware?

alt

Technically savvy specialists

Technology has always been advancing and speeding up and here at Helpware, we always keep track of current innovations. We offer outsourced technical support services using modern technology to operate through all preferred channels as quickly and efficiently as possible.

alt

All Tiers of technical support are covered

By outsourcing your technical support to us, you can be sure that all levels of support will be covered. From basic troubleshooting to more complex issues, our team of experts will be able to resolve any problem that you may have. In addition, we can also provide support for new technology, as well as upgrades and installations.

alt

Specialized Expertise

Our team of certified technical support specialists is available 24/7 to provide fast and effective support when your customers need it most. We choose top specialists with the necessary level of knowledge and experience to get your customers' gadgets and software to work like a well-oiled machine. Our technical support staff has the right tools in place for maximum efficiency and productivity.

contact us

Dedicated Technical Support Outsourcing

alt

Handling Complex Technical Issues

Installing a new piece of software or hardware can sometimes be tricky, and even the most tech-savvy users may need help. Technical support outsourcing is all about handling installation errors, glitches, and any other technical problem that prevents the customer from using your product. Our professional tech support team focuses on helping your customers to use a product more effectively.

alt

Expertise

When customers face a technical issue, it's important to have access to expert support. Our tech support agents are able to troubleshoot a complex issue leaving your customers satisfied with your product. If you outsource technical support to Helpware, your users will receive accurate information from experts who know your product inside out and who can offer advice on how to avoid similar problems in the future.

alt

Logic and Creativity

While providing outsourced technical support services, our technical support professionals successfully combine their logical thinking with creativity. They apply logical reasoning to figure out why a particular solution isn't working and come up with creative solutions to unique problems.

alt

Prompt Responses

With the abundance of gadgets and software, it's not easy to build customer loyalty. There's only one way to keep your customers - provide them with fast and professional technical support. Why is it a good idea to outsource technical support to Helpware? Our tech support agents are always accessible and prompt in their responses.

alt

Willingness to Help

Without good communication, it can be difficult to understand customer needs and find relevant solutions. We build rapport and trust with customers by speaking the same language with them. By outsourcing technical support to Helpware, you can count on superior customer experience. Our expert technical support teams listen to users and their problems, translate their descriptions into technical terms, fix the technical issues, and explain the solutions in terms understandable to customers.

alt

Adaptability and Flexibility

Here at Helpware, we encourage flexibility and situational adaptation when providing outsourced technical support services. Depending on your needs, we can immediately add changes to the pre-defined project plans, upskill the workforce, and swiftly adapt to the most up-to-date technology.

alt

Return On Investment

Technical support outsourcing is a smart business move that can help your company increase its ROI. When you outsource technical support to us, you free up your in-house staff to focus on their core competencies, which can help improve your bottom line.

alt

Exceptional Customer Experience

Every time a customer interacts with your brand, you have the chance to win them over for life. Tackling technical problems can be extremely frustrating but Helpware technical support team knows how to turn it into a great customer experience by providing professional and prompt assistance.

Outsource Customer Support to Helpware

Our team will become a real ambassador of your brand helping you not only maintain and improve your reputation and quality standards but also ensure a superior customer experience. 
We interact with customers across all possible channels—chat, email, social media, text, etc.

voice
non-voice
self services
chat
Phone support

Reaching out to outsourced tech support via phone is often the quickest way to get help. If customers can't find the answer in the user manual or online, a phone call to tech support will put them in touch with the experts who can handle any issue - from setting up new devices to troubleshooting software problems.

chat
Video support

Customers are often more satisfied when they can see the person they are talking to, and video technical support makes this possible. Outsourced tech support agents can now engage with visitors' desktop or mobile app screens to provide more connected, effective experiences. Co-browsing can walk clients through problems in real time, lessen annoyance, foster loyalty, and enhance both client and agent satisfaction.

chat
In-App

In-app technical support allows customers or users to get step-by-step guides for solving common problems when they need them, without having to leave the app or experiencing any sort of interruption.

chat
Chat

Whether your customers are in a bind with their computers, printers, or other pieces of technology, our outsourced tech support team will help them get the answers and assistance quickly and conveniently.

chat
Email

Technical support via email can be a great way to get help with technical problems. Our team is committed to providing the best possible technical support to our customers. We understand that when they have technical issues, they need help fast. That's why we offer email support 24 hours a day, 7 days a week.

chat
Helpdesk

By centralizing information and automating procedures, a help desk helps the support team resolve issues quickly and efficiently without accumulating tickets. As a result, we can ensure that your business continually achieves high customer satisfaction KPIs.

chat
Chatbots

When humans are stretched thin, chatbots make an excellent solution for providing technical support. Chatbots are available 24/7, and they can help to resolve issues by walking customers through problem-solving steps.

chat
Knowledge base

A well-designed and comprehensive knowledge base is indispensable in resolving technical issues. It saves time for the outsourced tech support team and improves customer experience.

chat
Customer community platforms

Two heads are better than one, they say. A customer community platform is a great way to provide technical support for your customers as customers can pick someone’s brain and troubleshoot almost any technical issue.

chat

Integrations

How can you benefit from outsourcing tech support to Helpware?

alt

Technically savvy specialists

Technology has always been advancing and speeding up and here at Helpware, we always keep track of current innovations. We offer outsourced technical support services using modern technology to operate through all preferred channels as quickly and efficiently as possible.

alt

All Tiers of technical support are covered

By outsourcing your technical support to us, you can be sure that all levels of support will be covered. From basic troubleshooting to more complex issues, our team of experts will be able to resolve any problem that you may have. In addition, we can also provide support for new technology, as well as upgrades and installations.

alt

Specialized Expertise

Our team of certified technical support specialists is available 24/7 to provide fast and effective support when your customers need it most. We choose top specialists with the necessary level of knowledge and experience to get your customers' gadgets and software to work like a well-oiled machine. Our technical support staff has the right tools in place for maximum efficiency and productivity.

Our Clients

Testimonials

5.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

Dedicated Technical Support Outsourcing

alt

Handling Complex Technical Issues

Installing a new piece of software or hardware can sometimes be tricky, and even the most tech-savvy users may need help. Technical support outsourcing is all about handling installation errors, glitches, and any other technical problem that prevents the customer from using your product. Our professional tech support team focuses on helping your customers to use a product more effectively.

alt

Expertise

When customers face a technical issue, it's important to have access to expert support. Our tech support agents are able to troubleshoot a complex issue leaving your customers satisfied with your product. If you outsource technical support to Helpware, your users will receive accurate information from experts who know your product inside out and who can offer advice on how to avoid similar problems in the future.

alt

Logic and Creativity

While providing outsourced technical support services, our technical support professionals successfully combine their logical thinking with creativity. They apply logical reasoning to figure out why a particular solution isn't working and come up with creative solutions to unique problems.

alt

Prompt Responses

With the abundance of gadgets and software, it's not easy to build customer loyalty. There's only one way to keep your customers - provide them with fast and professional technical support. Why is it a good idea to outsource technical support to Helpware? Our tech support agents are always accessible and prompt in their responses.

alt

Willingness to Help

Without good communication, it can be difficult to understand customer needs and find relevant solutions. We build rapport and trust with customers by speaking the same language with them. By outsourcing technical support to Helpware, you can count on superior customer experience. Our expert technical support teams listen to users and their problems, translate their descriptions into technical terms, fix the technical issues, and explain the solutions in terms understandable to customers.

alt

Adaptability and Flexibility

Here at Helpware, we encourage flexibility and situational adaptation when providing outsourced technical support services. Depending on your needs, we can immediately add changes to the pre-defined project plans, upskill the workforce, and swiftly adapt to the most up-to-date technology.

alt

Return On Investment

Technical support outsourcing is a smart business move that can help your company increase its ROI. When you outsource technical support to us, you free up your in-house staff to focus on their core competencies, which can help improve your bottom line.

alt

Exceptional Customer Experience

Every time a customer interacts with your brand, you have the chance to win them over for life. Tackling technical problems can be extremely frustrating but Helpware technical support team knows how to turn it into a great customer experience by providing professional and prompt assistance.

FAQ

What is technical support outsourcing?

Should I outsource tech support?

Which company is best for technical support?

What are the 5 levels of tech support?

Current Tech Support Outsourcing Trends

read more