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6B+
users online creating content daily
3000%+
digital content YoY growth rate
10M+
digital interactions secured
10-20%
of call center interactions are a result of back-office errors
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Building Customer Trust

You need an optimized but safe online environment for your community and brand. We prioritize improved workflows and knowledgeable staff.

We offer business process outsourcing and technology safeguards, including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation. Expand Content Control and Verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

HELPWARE SERVICES

Transformative Content Control and Verification

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Content Moderation

Our content moderation teams are focused on delivering trust and security. Everyone has an online voice, and sometimes visual, audio, and content can be malicious or dangerous. We help you protect your customers' interest by screening and approving user-generated content based on predefined guidelines.

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Fraud Prevention

Our fraud prevention service combines human expertise with advanced automation to protect your brand against fraudulent and offensive content, images, and videos. Our content moderation teams screen every piece of user-generated content for the highest level of quality.

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Abuse Detection

Our abuse detection services provide reviews through automated abuse detection rules when content is created. We flag content for potential abuse and work each case in the abuse workflow. Our teams build data sets and develop models using machine learning to overcome data challenges.

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Profile Impersonation

Our profile impersonation services detect and remediate fake accounts, emails, and domains. We use human and digital-powered detection capabilities with advanced analytics to dismantle fakes before they reach customers.

Let’s Get Started

Human in the Loop

Integrated & Empowered Content

Our approach to content control, security, and moderation allows dynamic integration regardless of your social, in-house, or user platform. We consume and drive personalized control at every step along with your customer or consumer journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your Content control.

Platform

Helpers

Social Media
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Instagram_logo
WhatsApp_logo
Cloud / Remote storage
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CRMs
Salesforce.com_logo
HubSpot_Logo
ZOHO-logo
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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

OUR BENEFITS

What sets us apart?

Transformative

Our focus on transformation is powered by removing barriers that you face in your process. Blockers in providing the right input and quality are on top of our minds. We use integrated automation to effectively personalize the experience and quality of your content. Interjecting the right human intelligence to power your content is how we transform.

Strategic

Our technology approach, tying prospective data integration and applied API for human tasks supports continuous content verification analysis, progress monitoring, and strategic development of innovative solutions based on your exact need. We are channel and consumption agnostic — we work with you and your system to apply the right solution.

Purpose Driven

Our human touch and culture focus integrated with top technology drivers actually provides an outcome-measured service that goes hand in hand with strengthening your brand. We empower our custom teams to work alongside automation, adding a human element and empathy to content quality.

Future Focused

We understand your trajectory and speed of growth. We have a proven ability to flex, expand, and adapt in fast-paced markets. We embrace the use of AI-powered automation to streamline all processes and expedite content verification and moderation. We drive this focus through a culture of care and concern in every touchpoint at the journey.

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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team. 

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

OUR GREATEST ASSETS ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

The Nexus of Employee Satisfaction and Productivity
Source: Shutterstock A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, ...
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Is Hybrid Telehealth Care The Future of HealthTech?
COVID-19 has been one of the toughest challenges facing today’s healthcare professionals. When cases rose, many hospitals and clinics needed to adapt their practices quickly to keep patients and providers safe. As a result, some providers adopted ...
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Difference Between A Call Center And Help Desk BPO Service
Customer service is perhaps one of the most crucial aspects of any business. But with already stretched employees dividing time between handling core business processes and managing administrative tasks, it can be difficult for them to actively ...
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Helpware expertise

Core Services

Explore Helpware

Let’s chat about business process outsourcing for success

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