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INDUSTRY CHALLENGES

What’s top of mind for leaders in the gaming and entertainment industry?

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Enhancing user connections and experience and engaging with their primary target audience.

Key drivers impacting gaming and entertainment growth include:

  • demand for engaging products continues to grow
  • new products entering the market continue to advance at a record pace
  • users continue to search for quality in design and service
  • user satisfaction continues to drive competitive advantage

Industry leaders know how important it is to stay ahead of the competition. Working with Helpware provides the required expertise to understand your users and optimize the appeal of your product.

Our approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along your customer journey. Leveraging the best tech stack, we put the right “people in the loop” at exactly the right time to support your users, target the right audience, and enhance their experience with your product.

Your Challenges

  • 1

    End User Experience

  • 2

    Market Saturation

  • 3

    Brand Reputation

  • 4

    Scaling Efficiently and Effectively

  • 5

    Data Management

Our Solutions

The pressure to grow to retain users is strong in the gaming and entertainment industry. Successful companies are always looking to create connected and personalized experiences.

How Helpware can Help

We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

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The gaming and entertainment market is highly competitive with many different products already on the market. You must find a way to quickly differentiate and out-pace your competition to accelerate the growth of your customer base.

How Helpware Can Help

We help effectively ramp needed staffing and marketing solutions without large capital investments. We create strong promotional and upselling strategies that increase sales and engagement.

We can also aid in-game testing, membership fees, and subscription solutions tailored to your business promotional goals.

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Users in the market frequently share good and poor experiences across your target audience base. One bad review could mean the loss of a large market share.

How Helpware Can Help

We provide front and back-office support along with technology solutions to enhance your marketing activities and user experience. We help you ensure value delivery and positive brand perception. Through our content creation, crisis communication planning, optimization of online presence, and social interaction your reputation is safe.

Our concierge-level contact center supports your entire user acquisition lifecycle, from lead generation to lead support.

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As your brand expands and your product becomes more popular, you want to ensure you can scale efficiently and effectively to manage your growth.

How Helpware Can Help

In addition to delivering high-quality customer experiences, we provide the capability to scale no matter the size or volume of the project. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

We provide a variety of back-office support, technical support, and product support to free your team from non-core activities to focus on your strategic growth. We form custom teams based on your current needs and goals.

Our experts have a wide range of customer service and technical skills and are trained to handle any installation errors or user issues. We also offer full game product development and design. Our developers can produce, test, and/or assist with the release of products to enhance user engagement.

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How you manage data is key to your growth and user satisfaction. You need to ensure data is appropriately input and stored, safe, and can be analyzed appropriately to support your strategic decisions.

How Helpware can Help

Our outsourced AI operations support all human data labeling and interpretation for the latest in all things AI. We offer AI business process outsourcing that provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).

We also offer every type of back-office support needed in the industry. We can build custom teams to enter user account data, review missing documents, provide data quality reviews, and monitor and analyze your data so it works better for you. Our experts ensure data security, privacy, and storage for all users.

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Why Us? 

Because We Deliver Customer Moments that Matter

People 

Spreading smiles since we started.  Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered Gaming Support

Our operational approach allows dynamic integration regardless of your platforms, systems of record, and player touchpoints. We consume and drive personalized interactions at every step along your player’s journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Help Desk & Live Chat
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Entertaining Platforms
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Campaign Automation
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OUR GREATEST ASSET ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

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The Nexus of Employee Satisfaction and Productivity
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