What’s top of mind for leaders in the gaming and entertainment industry?
End User Experience
Scaling Efficiently and Effectively
The pressure to grow to retain users is strong in the gaming and entertainment industry. Successful companies are always looking to create connected and personalized experiences.
How Helpware can Help
We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.
Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.
The gaming and entertainment market is highly competitive with many different products already on the market. You must find a way to quickly differentiate and out-pace your competition to accelerate the growth of your customer base.
How Helpware Can Help
We help effectively ramp needed staffing and marketing solutions without large capital investments. We create strong promotional and upselling strategies that increase sales and engagement.
We can also aid in-game testing, membership fees, and subscription solutions tailored to your business promotional goals.
Users in the market frequently share good and poor experiences across your target audience base. One bad review could mean the loss of a large market share.
How Helpware Can Help
We provide front and back-office support along with technology solutions to enhance your marketing activities and user experience. We help you ensure value delivery and positive brand perception. Through our content creation, crisis communication planning, optimization of online presence, and social interaction your reputation is safe.
Our concierge-level contact center supports your entire user acquisition lifecycle, from lead generation to lead support.
As your brand expands and your product becomes more popular, you want to ensure you can scale efficiently and effectively to manage your growth.
How Helpware Can Help
In addition to delivering high-quality customer experiences, we provide the capability to scale no matter the size or volume of the project. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.
We provide a variety of back-office support, technical support, and product support to free your team from non-core activities to focus on your strategic growth. We form custom teams based on your current needs and goals.
Our experts have a wide range of customer service and technical skills and are trained to handle any installation errors or user issues. We also offer full game product development and design. Our developers can produce, test, and/or assist with the release of products to enhance user engagement.
How you manage data is key to your growth and user satisfaction. You need to ensure data is appropriately input and stored, safe, and can be analyzed appropriately to support your strategic decisions.
How Helpware can Help
Our outsourced AI operations support all human data labeling and interpretation for the latest in all things AI. We offer AI business process outsourcing that provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).
We also offer every type of back-office support needed in the industry. We can build custom teams to enter user account data, review missing documents, provide data quality reviews, and monitor and analyze your data so it works better for you. Our experts ensure data security, privacy, and storage for all users.
Because We Deliver Customer Moments that Matter
Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.
Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.
Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.
Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.
Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.
Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.
Human in the Loop
Integrated and Empowered Gaming Support
Our operational approach allows dynamic integration regardless of your platforms, systems of record, and player touchpoints. We consume and drive personalized interactions at every step along your player’s journey. Leveraging the best tech stack, we put the right people in the loop at exactly the right time to transform your workflow.
OUR GREATEST ASSET ARE
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.
The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.
Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership.
News And Press Releases
Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and eCommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad-spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.