10 Best Call Center Companies in the Philippines in 2025

What springs to mind when you think of the Philippines? It might be images of pristine beaches, a lively culture, and kind people. However, this archipelago is more complex than it seems. The Philippines has emerged as a BPO world capital due to the country's highly qualified, English-speaking population and business-friendly atmosphere. 

The Philippines continues to attract massive investments that support the expansion of its booming IT-BPO industry. With a workforce of over 1.82 million professionals and $38 billion in sales as of 2024, the Philippines call center services are growing at a rate of 7%, which is higher than the 3.5% worldwide average, and there are no signs that the sector will slow down in the near future.  Let's dive deeper into the top call centers in the Philippines.

List of the Top 10 Philippines Call Centers 

1. Helpware.
2. [24]7.ai
3. Teleperformance
4. SixEleven Global Services
5. Fusion BPO
6. Unity Communications 
7. Magellan Solutions
8. Foundever
9. PITON-Global
10. Open Access BPO

Top Benefits of Outsourcing Call Centers in the Philippines

Without a doubt, the Philippines call center sector is not just expanding, it's flourishing. Why? Because when businesses choose to partner with a call center company in the Philippines, they invest in quality. Here's what makes the Philippines such a smart outsourcing choice: 

Cost savings 

According to Outsource Accelerator, outsourcing to a top call center in the Philippines can cut operational costs by up to 70%. That’s money back in your pocket to reinvest in growth. 

Proficiency in English 

The Philippines boasts a high proficiency score in the global ranking of countries and regions by English skills, so you won't face any frustrating language barriers here. 

A big talent pool 

With more than 100 million residents, the country provides access to a sizable, highly skilled labor force with remarkably low turnover rates.  

24/7 global support 

Many contact centers in the Philippines ensure round-the-clock coverage, which is ideal for businesses with clients from different countries. 

Tech-ready and future-proof 

AI CX technologies have become a new norm in call centers in the Philippines, enabling them to provide prompt replies and personalized care and achieve high levels of customer satisfaction. 

People-focused culture 

Filipino contact centre agents are renowned for their people-first mentality. Such qualities as patience and empathy ensure authentic customer interactions. 

💡 Explore the top 10 call center outsourcing companies in the USA

TOP 10 Call Center Companies in the Philippines

Here are the top BPO companies in the Philippines to consider in 2025 that cater to customers across various business verticals, such as IT, energy, finance, healthcare, real estate,  etc.   

1. Helpware

Helpware is considered the best call center company in the Philippines due to its innovative, scalable, and cost-effective solutions. Having undergone a rapid expansion in 2024, this BPO powerhouse has earned a spot on Clutch’s 100 Fastest-Growing Companies for 2025. 

The company’s core areas of expertise encompass a wide range of BPO services,  from omnichannel contact center and tech support to IT support and content moderation. Helpware also provides services like data annotation,  data entry, helpdesk solutions, and comprehensive back-office support. You can check the quality of these CX services if you outsource your call center in Manila, where the Helpware office is located.  

 Key features 

• Global locations: US, Philippines, Mexico, Germany, Georgia, Ukraine, and more 

• Philippines contact centers: Offices in Cebu and Manila 

• Specializations: Omnichannel customer support (voice, email, chat, social), back-office services, technical support, AI/ML-powered operations, data annotation, content moderation, and IT helpdesk solutions 

• CSAT score: Maintains a 90%+ customer satisfaction rating 

• Scalability: Flexible engagement models and rapid team ramp-up to meet fluctuating client demands
  
  

2. [24]7.ai 

[24]7.ai was founded in 2006 and has since been providing reliable customer experience solutions to its clients worldwide. The company has established itself as one of the leading call centre companies in the Philippines, employing over 3,000 workers from modern premises in Metro Manila. 

[24]7.ai is working with Fortune 500 companies in the retail, banking, telecom, and travel sectors, combining artificial intelligence and human knowledge to provide smooth, omnichannel customer service. The company's main product, 24]7.ai Engagement Cloud, enables businesses to communicate with their consumers from any location by integrating chat, voice, and digital channels.  

Thanks to its innovative strategy, [24]7.ai is a trusted partner for companies looking to outsource contact center services in the Philippines without sacrificing the quality. 

 Key features 

• Global locations: US, Philippines, India, Guatemala, Nicaragua, and Colombia 

• Philippines contact center: Metro Manila 

• Specializations: CX services, including omnichannel CX management and customer care outsourcing,  analytics, and professional services 
• Industries served: Telecom, retail, BFSI, travel, and healthcare 

 3. Teleperformance 

One of the most established companies in the Philippine contact centre market is Teleperformance, a multinational BPO behemoth. With more than 45,000 workers spread over 22 locations, including Manila, Antipolo, Baguio, Bacolod, and Cebu, the corporation started operations in the nation in 1996 and has since expanded to become one of the biggest employers in the industry. 

Teleperformance serves more than 160 countries and works in more than 170 markets worldwide. This BPO provider is a great option for companies that want tech-enabled, scalable, and agile CX solutions since it combines human experience with cutting-edge digital technologies. 

Key features 

• Global presence: 170+ markets worldwide 

• Philippines contact centers: 22 locations, including Manila, Cebu, Baguio, Bacolod, and Antipolo 

• Specializations: Voice & chat-based customer support, tech support, sales, back-office, multilingual services 

• Technology stack: Cloud platforms, AI automation, analytics, cybersecurity tools 

• Certifications: ISO, PCI-DSS, GDPR, COPC 

4. SixEleven Global Services 

SixEleven Global Services can also be called the best call center in the Philippines. It was founded in 2005 and has since expanded to become one of the top Filipino-owned BPO firms, with over 3,000 seats spread over many locations in Davao City and General Santos City.  

SixEleven provides a wide range of services, such as telemarketing, lead generation, technical assistance, inbound and outbound customer care, data processing, and data annotation. They provide solutions that are specifically tailored to the demands of each customer, guaranteeing increased efficiency and productivity.  

Key features 

• Headquarters: Davao City, Philippines  

• Employees: Over 3,000  

• Specializations: Inbound/outbound customer support, technical support, lead generation, telemarketing, data processing, image annotation 

• Industries served: Retail, IT, finance and accounting, advertising, real estate, architecture and engineering, ecommerce  

• Certifications: PCI DSS, HIPAA, ISO 9001 

5. Fusion BPO

One of the leading call centers in the Philippines, Fusion provides a wide range of services, including lead generation, technical assistance, inbound and outbound customer care, and digital solutions like AI-driven quality control systems and data annotation. Their use of cutting-edge technology like voice analytics and cognitive automation to improve customer experience shows their dedication to innovation. 

Fusion is a Philippine-based BPO company with offices in Cebu City and Pasig City that offers affordable, scalable solutions for a range of business verticals, such as e-commerce, healthcare, finance, and telecommunications.  

Key features 

• Global presence: 30 centers in 15 countries, supporting over 40 languages 

• Philippines operations: Facilities in Cebu City and Pasig City 

• Services: Inbound/outbound customer support, technical support, lead generation, data annotation, AI-driven quality management  

• Industries served: Healthcare, finance, telecommunications, e-commerce, and more  

 6. Unity Communications 

Unity Communications is a dynamic business process outsourcing provider with a significant presence in the Philippines, Mexico, and the United States.  The company has its headquarters in Gilbert, Arizona, and specializes in providing customized outsourcing solutions to businesses all over the world. 

Unity Communications boasts extensive service offerings ranging from customer service, technical assistance, data input, IT helpdesk, and virtual medical assistance. They have experience in several sectors, including technology, real estate, finance, healthcare, and e-commerce. 

Key features 

• Global reach: Operations in the U.S., Philippines, and Mexico, serving clients across various time zones  

• Services: A wide range of BPO services tailored to client needs

• Industry expertise: Specializes in multiple sectors, ensuring industry-specific solutions 

• Technological integration: Utilizes advanced tools to enhance service delivery and efficiency  

• Recognitions: Featured in prestigious lists like Inc. 5000 and Clutch 1000 for outstanding performance 

7. Magellan Solutions

Another trusted contact center in the Philippines is Magellan Solutions Outsourcing Inc. based in Mandaluyong City, Metro Manila. With more than 17 years of expertise, the firm specializes in providing clients with comprehensive back-office solutions and personalized inbound and outbound contact center services. 

The company's HIPAA compliance and ISO 27001:2013 accreditation demonstrate its dedication to quality and security, guaranteeing that customer data is treated with the highest secrecy. 

Key features 

• Global clientele: Serving over 100 businesses, primarily in the United States 

• Services: Inbound and outbound call center solutions, back-office support, and specialized BPO services  

• Industry Expertise: Catering to various sectors with customized outsourcing solutions 

• Certifications: ISO 27001:2013 certified and HIPAA compliant, ensuring data security and privacy  

• Technological infrastructure: Equipped with cutting-edge telecommunications systems to deliver reliable services

8. Foundever 

Foundever (previously Sitel Group) is a multinational BPO company with a significant presence in the Philippines. Foundever provides high-volume customer service and tech assistance in industries including banking, insurance, healthcare, and technology. It is well-known for its extensive training programs and multilingual support. 

Their operations in the Philippines contact center sector blend advanced technology with a people-first culture, offering clients flexibility, quality, and opportunities to scale. 

Key features 

• Philippines locations: Metro Manila, Baguio, Tarlac, Cebu, Palawan 

• Solutions: Artificial intelligence, CX analytics, CX strategy & design, experience orchestration, learning & development, metaverse as a CX channel 

• Employee base: Over 30,000 in the Philippines 
• Languages: Delivers its services in more than 60 languages 

9. PITON-Global 

PITON-Global, a leading contact center provider, was founded in 2001 and has its headquarters located in Metro Manila. The company is serving clients in the US, Canada, UK, and Australia, providing first-rate customer support, tech support, back office, and customer acquisition services. PITON-Global has received recognition for its exceptional BPO performance. 

The leadership of PITON-Global is made up of multi-awarded BPO executives with decades of Fortune 500 outsourcing expertise. They successfully advise and coach clients along their outsourcing journey, leveraging their extensive subject experience and global vendor networks. 

 Key features 

• Expertise: More than 20 years of BPO sector experience, catering to clients globally 

• Service offerings: A wide range of call center and back-office solutions customized to client needs 

• Award-winning leadership: Seasoned executives recognized for excellence in outsourcing 

• Client-centric approach: Focuses on enhancing customer experience and driving operational efficiency 

• Global recognition: Corporate Vision's "Best BPO & Contact Centre Sourcing Advisory Firm 2024" awardee 
  

10. Open Access BPO 

Since its founding in 2006, Open Access BPO has grown from a small telemarketing startup to a multinational outsourcing company with a focus on back-office solutions, content moderation, and multilingual customer experience. The company, which has its headquarters in Las Vegas, Nevada, has strategically placed offices in Taiwan, China, and Makati and Davao, Philippines, to provide round-the-clock service in a variety of time zones. 

Open Access BPO employs more than 1,000 people and provides services in more than 30 languages. Their client-centric strategy places a strong emphasis on highly customised solutions made to fit the particular requirements of every company. 

 Key features 

• Global presence: Operations in the U.S., Philippines, Taiwan, and China, facilitating round-the-clock service delivery 

• Multilingual expertise: Support in over 30 languages, catering to a diverse international clientele 

• Services: Offerings include customer experience management, content moderation, back-office support, and knowledge process outsourcing  

• Industry focus: Serves various sectors, including technology, e-commerce, telecommunications, travel, and hospitality  

• Employee satisfaction: 4.0 out of 5 rating on Glassdoor 

How to Choose the Right Call Center in the Philippines

If you want to find the best Philippine call center for your business, make sure it has a proven track record of working in your domain, understands your business, and can create tailored solutions to meet your needs. 

Know what you need 

The choice of the best call center company in the Philippines should be based on a perfect match rather than a sounding name. Seek out a partner who can customise their offerings to meet your needs. 

Check their tech stack 

Look for a Philippines call center that combines smart technology with traditional assistance if you're looking for efficiency and long-term success. Consider real-time analytics, cloud-based tools, automation, and CRM interfaces.  

Quality first 

A professional Filipino call center agent is the one who wows your consumers, not one who merely follows procedures. Choose a company that has a proven track record of excellent customer experience hiring expert and empathetic staff. 

"I love working with this team. They are accommodating, understanding, and have good attention to detail. Their commitment to customer satisfaction through open communication channels fosters strong, long-term partnerships. For businesses seeking reliable BPO services, Helpware is a strategic choice for success." - Civic Cruz

Go niche  

Some contact centers are generalists, whereas others emphasize certain industries like fintech, healthcare, or ecommerce. You'll be better off working with a Philippines contact centre that is already familiar with procedures and regulations unique to your industry. 

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Mind the culture  

Among the top contact centres in the Philippines, look for those whose agents speak and are sensitive to Western cultures.  This facilitates easier communication and helps build rapport with your customers. 

Frequently Asked Questions About a BPO Call Center in the Philippines 

What are call centers, and how do they work? 

Call centers hire skilled people and integrate digital tools to provide technical assistance, sales support, and customer service by phone, chat, email, and social media. 

Why are call centers in the Philippines so popular for outsourcing? 

Call centers in the Philippines are in great demand due to government incentives like those offered by PEZA, cost-effectiveness, cultural compatibility with Western clientele, and a staff that speaks English proficiently. 

What types of call center services can businesses outsource to the Philippines? 

There are virtually no services that contact centers in the Philippines can’t handle. Businesses can outsource nearly everything—from customer support, telemarketing, and tech support to back-office functions, AI-driven CX solutions, data annotation, and more. 

How much can businesses save by outsourcing to the Philippines? 

Businesses outsourcing their operations to the Philippines can enjoy an average of 60–70% reduction in labor and overhead costs compared to in-house operations in the US, UK, or Australia. 

What are the challenges of outsourcing to a call center in the Philippines? 

While most issues are resolved when working with reputable outsourcing companies, potential challenges may still include managing offshore teams, ensuring data security, and synchronizing across time zones. 

Best Call Center Company in the Philippines: Final Considerations 

Contact center outsourcing in the Philippines has unmatched potential and is growing by leaps and bounds, attracting more and more businesses in search of the perfect price-to-quality ratio. Offshore outsourcing is a smart business strategy that helps reduce costs, boost productivity, and scale with ease. The benefits are plenty. 

However, the decision to outsource Philippines call center services should be based on thorough research. Weigh all the pros and cons carefully, and choose the outsourcing partner that best aligns with your goals and needs.