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6+
“Unicorns” empowered by Helpware
100+
of the top Cloud and Saas platforms
100%
retention of “start-up” customers
40%
average growth we drive with our start-up partners
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People, Automation, and Security

Our solutions deliver the people, automation, and security that align with your unique needs. We design, integrate, manage, and continually innovate to expand your brand and build market-leading client experiences.

HELPWARE SERVICES

Transformative Acceleration Solutions

Explore Helpware

Let’s chat about business process outsourcing for success

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OUR BENEFITS

What sets us apart?

Transformative

Our focus is on your key performance indicators, and also on clearly defined service level agreements. We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.

Strategic

Our technology supports continuous analysis, progress monitoring, and strategic development of innovative solutions to drive startups’ competitive advantages. We use consumer behavior data to create better, faster, rewarding experiences during your consumers' interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers the heightened brand awareness startups need. We empower our custom teams to work alongside automation, adding a human element and empathy to marketing messaging.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support startups’ high growth goals. We embrace full integrations and applied human touch to streamline marketing processes and serve up better, more rewarding experiences for customers and employees through all phases of scale.

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Human in the Loop

Integrated and Empowered Start-Up Services

Our ML-enabled system dynamically recruits and matches talent best suited to the task at hand. We continually analyze tasker expertise, historic performance, and cognitive abilities in 50+ languages across 70+ countries to ensure tasker-project fit. By finding the right people quickly, algorithmic matching allows us to optimize costs, mitigate bias, and ensure balanced semantic representation for your models.

Platform

Helpers

Social Media
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CRMs
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HubSpot_Logo
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Payment Platforms
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PayPal-logo
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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

OUR GREATEST ASSETS ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

8 Work from Home Stats to Know
Working from home (WFH) used to be a luxury that few companies offered, especially full-time. However, the COVID-19 pandemic forced many businesses to find remote solutions for employees.  Businesses and employees soon discovered working from home ...
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6 Tips to Help Improve Your Team's Customer Service Skills
When strategizing to retain and acquire new customers, you may not consider upgrading your team's customer service skills. Not prioritizing this improvement can be a major mistake. Regardless of the quality of your product, customers are more likely ...
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Reasons Why Your Company Needs Multilingual Customer Support
The digital economy has ushered in a new phase of globalization and is, as expressed by the World Economic Forum, "becoming a force to be reckoned with through e-commerce and digital services." While this is good news for the growth of any venture ...
read more