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6+
“Unicorns” empowered by Helpware
100+
of the top Cloud and Saas platforms
100%
retention of “start-up” customers
40%
average growth we drive with our start-up partners
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People, Automation, and Security

Our solutions deliver the people, automation, and security that align with your unique needs. We design, integrate, manage, and continually innovate to expand your brand and build market-leading client experiences.

HELPWARE SERVICES

Transformative Acceleration Solutions

Explore Helpware

Let’s chat about business process outsourcing for success

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OUR BENEFITS

What sets us apart?

Transformative

Our focus is on your key performance indicators, and also on clearly defined service level agreements. That being said, we focus on transforming experience at the human and personalized level. Combining the right technology through integration, bringing to life your business workflow with people that are truly passionate about the “why” and “care” in each interaction.

Strategic

Our technology supports continuous analysis, progress monitoring, and strategic development of innovative solutions to drive startups’ competitive advantages. We use consumer behavior data to create better, faster, rewarding experiences during your consumers' interaction — across all channels.

Purpose Driven

Our human touch and culture focus integrated with top technology delivers the heightened brand awareness startups need. We empower our custom teams to work alongside automation, adding a human element and empathy to marketing messaging.

Future Focused

Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support startups’ high growth goals. We embrace full integrations and applied human touch to streamline marketing processes and serve up better, more rewarding experiences for customers and employees through all phases of scale.

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Helpware

HITL

Our ML-enabled system dynamically recruits and matches talent best suited to the task at hand. We continually analyze tasker expertise, historic performance, and cognitive abilities in 50+ languages across 70+ countries to ensure tasker-project fit. By finding the right people quickly, algorithmic matching allows us to optimize costs, mitigate bias, and ensure balanced semantic representation for your models.

Platform

Helpers

Social Media
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Instagram_logo
WhatsApp_logo
CRMs
ZOHO-logo
HubSpot_Logo
intercom-logo
Payment Platforms
Stripe_Logo
wepay-logo
PayPal-logo
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OUR PROVEN APPROACH

Executing Experience Beyond Expectation

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).

2

Sourcing

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team.

3

Training

Your training team facilitates and builds training documentation with you and creates a certification plan with your team.

4

Production

Your custom team is 100% dedicated to you. They are assigned a manager, and we continually monitor KPIs and goals.

5

Continuous improvement

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team.

6

Growth

You can accelerate growth, level up production, increase efficiency, and improve your bottom line.

OUR GREATEST ASSETS ARE

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

HELPWARE HIGHLIGHTS

News And Press Releases

The Nexus of Employee Satisfaction and Productivity
Source: Shutterstock A happy worker is a productive worker. This should seem like common sense! Employee satisfaction and productivity go hand-in-hand, which is why employers should always keep an eye on their workers’ satisfaction. Not to mention, ...
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Is Hybrid Telehealth Care The Future of HealthTech?
COVID-19 has been one of the toughest challenges facing today’s healthcare professionals. When cases rose, many hospitals and clinics needed to adapt their practices quickly to keep patients and providers safe. As a result, some providers adopted ...
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Difference Between A Call Center And Help Desk BPO Service
Customer service is perhaps one of the most crucial aspects of any business. But with already stretched employees dividing time between handling core business processes and managing administrative tasks, it can be difficult for them to actively ...
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