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Which Back Office Functions Should You Outsource?

Many companies benefit from outsourcing back-office functions — an approach that allows them to focus on core functions and attain efficiencies. According to a recent survey report, companies choose...

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Many companies benefit from outsourcing back-office functions — an approach that allows them to focus on core functions and attain efficiencies. According to a recent survey report, companies choose to outsource mainly to improve efficiency (24%) and receive support from a specialized professional (18%).

Have you considered outsourcing for your business? Understanding which back-office functions to outsource is a smart step. Read on to learn more.

5 Back Office Functions to Outsource

Through outsourcing, you can benefit from professional expertise and service without having to pay for full-time employees or teams. Outsourcing these five non-core functions can yield cost savings and productivity gains for your business.

1. Accounting

Outsourcing accounting services helps companies of all sizes free up valuable time and resources. An outsourced accounting team has expertise across a wide range of industries and financial tools. They can help you achieve accurate and timely financial reporting, so you can make informed business decisions.

2. Marketing

An outsourced marketing team lives and breathes marketing. They're on top of the most up-to-date strategies and trends and know how to increase your visibility and attract customers. The key to any effective marketing plan is to update it regularly, which can be quite difficult for your in-house team to manage. An outsourcing partner can help keep your marketing plan fresh based on quarterly or monthly analytics dashboards. They can track the results of your marketing efforts and offer suggestions on how to maximize results.

3. Order Processing

In any business, fulfilling customer orders is as significant as gaining the customer itself. Whether you're selling a product or offering a service, it's critical to process all your orders quickly to maximize customer satisfaction. An outsourcing partner can help you keep your order processing streamlined by managing all aspects of ordering, including returns.

4. Research

According to Satista, the installed base of global data storage capacity is expected to increase from 6.7 zettabytes (ZB) in 2020 to around 16 zettabytes in 2025. A large part of this information is available to the public and can be accessed by a web browser. Your business can leverage this insight by outsourcing your web research to an outsourcing partner. What's more, outsourced research teams can provide a well-planned quality assurance (QA) program to produce the desired results for your company.

5. Account Set Up

Onboarding new users is an exciting time for every company. However, it can come with several setup tasks. An outsourced back-office team ensures that your users have a straightforward account set up. They can engage with your users and ensure they have the best possible experience, from preliminary setup to ongoing technical and general support.

Boost Your Efficiency with Back Office Support

With ever-evolving technology, businesses are looking for ways to make their processes more efficient. Outsourcing your back-office functions can not only help you save both money and time but also improve the speed and efficiency of your business processes, particularly those that may be too challenging or laborious to handle in-house.

The best outsourcing solutions like Helpware include both state-of-the-art technology and a custom-recruited team to drive success. We don't believe in offering cookie-cutter solutions. Instead, we develop bespoke teams for modern companies and ensure all our services are personalized to you and your business — from recruitment to marketing to accounting to ongoing assistance. We support you every step of the way and work as an extension of your team, so you can focus more on scaling and expanding your business.

Get in touch to learn more about our back-office support services.

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Jorge Cervantes
Vice President LATAM Business Operations

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