In recent years, more companies have started looking to outsource than ever. As a result, the global outsourcing market has experienced a compound annual growth rate (CAGR) of 8.5%, with continued expansion on the horizon.
However, most medium- to large-sized companies are not looking for low-cost resources to perform simple or repetitive functions. Instead, those organizations often have a lot of data, a variety of roles that need to be filled, and multiple layers of complexity. Such companies require a top-of-the-line outsourcing partner that can provide a diverse mix of experienced talent to get the job done.
Instead of a one-size-fits-all approach to outsourcing, today's companies need concierge-quality outsourcing that matches skillsets to their precise needs. A robust and customized outsourcing approach offers organizations several benefits, including higher quality of work, a more diverse talent mix, and ongoing training for team members.
Higher Quality of Work
Many people associate outsourcing with low-cost services, but that is not always the case. In fact, like anything else, you get what you pay for with outsourcing. If you pick a low-cost service, you are more likely to get very low-quality work. However, concierge-quality outsourcing provides a higher-quality solution for companies that want to outsource some of their work.
For example, larger insurance companies with very specific data entry needs or customer service assignments that are much more sophisticated and sensitive need professionals who can handle these tasks.
Similarly, companies dealing with big data, artificial intelligence (AI) systems, and financial documents need a higher level of expertise than low-cost outsourcing providers can offer. Companies like these — and many others — would benefit from a concierge-quality outsourcing program that takes their unique requirements into account.
A Diverse Mix of Talent
There is no single way to approach outsourcing. Companies often need a variety of front-office and back-office roles, and not all outsourcing companies can provide that. It requires a great deal of flexibility and skill, and that's what you get with a concierge-quality outsource service provider.
For example, an eCommerce company might need to outsource a variety of roles, including warehouse operations, customer service, inventory management, and product sourcing. Each role demands a unique skill set and a distinct level of experience. Those diverse capabilities are not likely something that a virtual assistant or a low-cost outsourcing company can provide.
The Right Training
One of the biggest hurdles with outsourcing is the learning curve. Companies have to vigorously train their outsourced team to follow their process and serve their customers the right way. This takes a lot of time and resources and can be as difficult as training a new employee, which companies are trying to avoid by outsourcing.
That's where concierge-quality outsourcing comes in. Companies that specialize in offering higher-quality outsourcing solutions have special trainers that are experts in a particular field or industry and can get the team up to speed much quicker and more effectively.
Why Concierge-Quality Outsourcing Is the Way to Go
A concierge approach is a smart move for many organizations, especially for medium to large-sized companies that need specialized support tailored to their needs. It's an approach that is all about providing the exact services each client needs at the right time.
Although this approach may lead companies to spend more upfront, the benefits bring value — from increased efficiency and improved customer relationships to an opportunity to focus on core functions and scale the business faster.
Are you interested to learn more about hiring your very own concierge-quality outsourcing team? Check out Helpware today.