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Recent Mentions

Find the latest news and press releases from Helpware, including articles and videos on digital experience, BPO, and back office support.

    Digital.com Announces Best BPO Services For 2020

    SEATTLE (PRWEB) NOVEMBER 24, 2020 Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best business process outsourcing services (BPO) of 2020. The top solutions were selected...

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    Helpware Named a Global Leader in B2B by Clutch!

    In their annual press release of the best service providers from around the world, Clutch has named our team a leader in multiple service categories: #1 for virtual assistants, #6 for answering services, #9 for telemarketing, #13 for data entry, and...

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    Commodity BPO is dead: Helpware sets a new standard

    WASHINGTON, DC - February 23, 2021 - After conducting extensive research and data analysis on thousands of different service providers, Clutch announced that Helpware took the number one spot in 5 different industry leader categories. Clutch, the...

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    Best Customer Support and BPO companies according to Clutch

    As we move into 2020, we are forecasting our biggest growth year yet. And we’d like to start with a major announcement. In light of our amazing growth in 2019 combined with top client reviews, we’re so proud to announce that we’ve been ranked as the...

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    Helpware expertise

    Core Services

    Group

    Digital Customer Experience

    Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

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    Content-Control-and-Verification

    Content Control & Verification

    Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

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    AI-Operations

    AI Operations

    Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

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    Back-Office

    Back-Office Support

    Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

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    Data Labeling

    Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

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    Human-in-the-Loop-logo

    Human in the Loop

    Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

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    software-development-services

    Software Development

    We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

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    Loan Processing

    Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

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    Call Center Services

    Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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