Driving the Success: Helpware Expands Its Operations to Poland, Albania, and Puerto Rico

Helpware is proud to announce its international expansion to Poland, Albania, and Puerto Rico. We have opened our new offices in Krakow, Tirana, and San Juan - destinations with significant...

Written by Robert Nash Friday, Jun 03

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Helpware is proud to announce its international expansion to Poland, Albania, and Puerto Rico. We have opened our new offices in Krakow, Tirana, and San Juan - destinations with significant opportunities for outsourcing and industry-leading talents.

Headquartered in the US with offices across Ukraine, Mexico, the Philippines, and Germany, Helpware is providing customized customer experiences and operational services that drive growth for modern businesses. We are empowered by our specialized teams, innovation, and technological advancements. Our people-driven and customer-oriented culture also allow us to deliver best-in-class solutions to our clients.

Today, we are excited to overtake three new locations with great culture, people, and endless opportunities. We aim to build a robust people-oriented culture and results-driven environment for our people to grow further and drive results together.

We want to thank each and every one of our clients for this possibility to develop and continue to provide our services at a high level. Our people, our partners, and our technology-driven approach have led us to the top of the industry and provided us with today’s success.

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Robert Nash

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Microtasking Platform

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Start-up Acceleration

Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.

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