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What Is BPO? Key Features of Business Process Outsourcing

Contracting commercial activity to a third-party company that has relevant expertise is termed business process outsourcing. The most common functions for outsourcing are customer service,...

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Contracting commercial activity to a third-party company that has relevant expertise is termed business process outsourcing. The most common functions for outsourcing are customer service, accounting, payroll, human resources management. As a rule, BPO performs complementary rather than core functions, with either tech or non-tech services.

From newly established businesses to large-scale enterprises, companies of any scale contract out processes. Moreover, the demand keeps increasing since advanced and original services are brought into use, and companies are looking for benefits to outstrip competitors. BPO is a substitute for labor migration and enables the currently active population to stay at a motherland while benefiting another country.

As a rule, BPO is branched into two categories of services — back office and front office. The former option involves internal commercial activities(e.g., billing, purchasing). The latter option refers to the business process outsourcing companies’ clients (e.g., marketing, tech support). BPO integrates these services, and they work in synergy.

The Compelling Reasons to Outsource Business Processes

A decision to outsource a business process is strategic. Yet, some enterprises overlook thinking long-term and doubt whether they need outsourcing a business process if they might hire full-time staff to deal with it all. To aid you with this, we have provided the following reasons to contract out.

  • Get more, spend less. Whether your enterprise is newly established or already a significant player on the market, you should think about doing big things. Prioritize the internal endeavors of your qualified staff on the core functions and contract out all other parts. Business processing outsourcing will enable you to supervise running your expenses on each of the processes, streamlining your resources, and making maximum use of your budget.

  • Prioritize what is essential. As a rule, getting concerned with peripheral business functions is time-consuming, making your staff members deviate from the main course. This is one of the compelling reasons to contract out since when you completely remove the responsibility to handle accounting, human resources, or customer service, you let your business prioritize developing the product and scaling your business.

  • Get access to remarkably skillful specialists. Employing individuals to perform one or several functions entails much more than a professional salary. These are all expenses related to taxes, tuition, and more. There is a higher likelihood of your business focusing on human resources, customer support, and accounting simultaneously. When opting for contracting out a specific function, firms can easily access skillful employees who have relevant expertise in the process you are looking to manage. As a rule, it cuts down the costs significantly.

  • Make a versatile business structure. Presently, the world economy is more unstable than entrepreneurs wish it were. Such changeability requires companies to scale or downsize more rapidly than they used to. Therefore, by contracting out peripheral processes, businesses reduce the hazard of staff members' lawsuits for timely dismissal. Business processes’ outsourcing enables companies to become adjusted to their terms quickly.

  • Provide a higher quality of service. Contracting out might turn out to be quite valuable in upgrading your services. You do not need to bother with employing and teaching specialists when hiring an external service provider with relevant expertise. Since technical support, HR, accounting, and financial assets are the most outsourced business processes; world-famous companies focus on offering these services at accessible prices.


Outsourcing business processes is profitable for newly established businesses and SMEs, considering their advantages for their human, financial, and infrastructure assets. However, these businesses must figure out whether a particular business function they are looking to contract out will aid them to accomplish the objectives and assist them in scaling up their companies.

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