Get in Touch

A Crucial Solution For Progressive Businesses

Maintaining your budget and enhancing client assistance is within reach! Stand out from the competition by partnering with a top-rated offshore call center, leveraging their cutting-edge technology to provide world-class client assistance. Whether you are an enterprise or small business - it's time for you to upgrade processes and reap the rewards of streamlined communication channels today. Follow new trends and get the most out of BPO support.

Offshoring customer service is an effective way to foster stronger relationships with your clients while allowing you to reap the benefits of a diverse range of services. With the availability and affordability it provides, this solution may be just what you need for business success! Utilize creative solutions that are tailored to best meet your company's requirements – improving employer branding along the way.

learn more
EXCEPTIONAL CUSTOMER EXPERIENCE

Outsourced Call Center Solutions

Explore the diverse range of call center services that address your unique needs and drive business growth.

inbound call center
outbound call center
chat
Customer support

Delivering exceptional service across all platforms, ensuring customer satisfaction, and fostering lasting relationships.

chat
Order processing

Ensuring timely delivery and a seamless experience for your customers by managing order entries and updates.

chat
Technical support

Providing guidance across various technologies and addressing the complex needs of your customers.

chat
Appointment scheduling

Coordinating and managing your appointments, helping you stay organized and focused on what matters most.

chat
Sales support

Boosting sales by generating leads, nurturing customer relationships, and driving conversions.

chat
Help desk support

Enhancing customer satisfaction by troubleshooting issues, and providing assistance promptly and effectively.

chat
Telemarketing

Increasing revenue and enhancing brand awareness by promoting products or services.

chat
Lead generation

Applying various strategies and activities to identify, attract, and engage potential customers for a business.

chat
Surveys and market research

Collecting, analyzing, and interpreting data to gain insights into a target audience and consumer behavior.

chat
Customer retention

Strengthening customer loyalty by engaging with your existing clientele and ensuring their needs are met.

chat
Cold calling

Broadening customer base by reaching out to potential clients and showcasing your products effectively.

chat
Customer care

Delivering exceptional customer experiences by providing prompt solutions, and maintaining a positive brand image.

get started now
BENEFITS

Maximize Your Market Potential with  Offshore Customer Service

alt

Round-the-clock Assistance

Offshore customer service offers a great solution for companies looking to expand their CS capabilities beyond traditional business hours. With a team of highly-trained agents available around the clock, you can ensure that your users are always receiving the attention they deserve. The flexible nature of non-local client service provides both the benefit of 24/7 connection with your users and helps your business achieve its goals. So why limit yourself to traditional business hours when you can take advantage of overseas user assistance solutions?

alt

Reduced Overhead Costs with Call Center Offshore Provider

Today, organizations are facing the challenge of finding cost-saving measures while maintaining their sales and customer service levels. Allocate resources more strategically by decreasing in-house departments' overhead costs such as recruitment, workspace, equipment upkeep, and utilities. Put those savings towards investments that can help your business expand - from product development to marketing initiatives; these will aid you on the path toward a wider bottom line. Take advantage of a call center offshore partner to free up funds and increase efficiency.

alt

Call Center Offshore Outsourcing and Improved Agent Morale

Offshore BPO services can provide a professional environment that invites opportunities for career progression, with engaging learning programs to support staff development. By connecting with overseas providers, agents are exposed to exciting cultural and linguistic experiences which encourage their personal growth-building morale in the process. At the same time call center offshore outsourcing can lead to better job satisfaction and reduced burnout among agents, as they are able to work in a supportive environment that values their skills and provides opportunities.

learn more

CALL CENTER IN NUMBERS

Game-Changing Data for Your Call Center Success

Our commitment to providing exceptional service and nurturing a positive work environment for our employees creates a powerful synergy that drives your business toward success.

get started now

hi

4,7

Glassdoor score Top 1% of BPO companies

hi

2,8%

Monthly attrition rate

hi

83%

ESAT

hi

90%

CSAT

get started now

OUR CLIENTS SPEAK VOLUMES

Client Reviews

Get inspired by feedback from our delighted clients who have reaped the benefits of our top-notch call center services. 

 
learn more

PARTNERS IN SUCCESS

Our Clients

MASTER THE METRICS

The Top Call Center Metrics You Need to Track

  • CSAT (Customer Satisfaction Score)
  • AHT (Average Handle Time)
  • FCR (First Call Resolution)
  • ACR (Abandoned Call Rate)
  • FRRR (First Response Resolution Rate)
  • NPS (Net Promoter Score)
  • RPR (Repeat Purchase Rate)
  • RPC (Revenue per Call)

See more metrics

sepvisuallynicepicture
learn more

Ready to Enhance Your Customer Support?

3 Tips to Start Outsourcing to the Best Offshore Call Centers

text Determine

Select a BPO partner that shares your culture

When dealing with offshore call center services, it is essential to provide adequate training and resources to your future team. This is a vital aspect of delivering superior client assistance and knowing your set of products or range of services perfectly. Training should focus on improving communication skills, developing product and service knowledge, and familiarizing agents with relevant technology and tools. In addition to training, usually include extra manuals, guidelines, and FAQ documents which can provide teams with insight into the company's processes and policies better. 

text Develop

Implement a Quality Monitoring System

Ensuring the success of your outsourced agents is key - regardless of how far away they are. The use of technology has the potential to greatly enhance the effectiveness of quality monitoring. Productivity management software to monitor offshore call center operations can help you keep a pulse on their performance, quality, and overall effectiveness from afar. It's also wise to solicit audience feedback for additional insights into whether or not what's being delivered meets your standards; empowering successful collaboration between remote teams - creating stellar CS experiences.

text Monitor(1)

Provide training and resources to the team

Good communication is essential for a successful partnership when collaborating with contact centers located offshore. Every culture has unique forms of exchange, and what might appear to be an informal greeting in one country could come across as highly insincere elsewhere. This cross-cultural confusion can easily spoil your customers' experience. To prevent any miscommunications from happening, businesses must invest time into finding the right offshore call centers. Agents who are familiar enough with client cultures create welcome scripts, which fit within those norms.

text Determine

Select a BPO partner that shares your culture

When dealing with offshore call center services, it is essential to provide adequate training and resources to your future team. This is a vital aspect of delivering superior client assistance and knowing your set of products or range of services perfectly. Training should focus on improving communication skills, developing product and service knowledge, and familiarizing agents with relevant technology and tools. In addition to training, usually include extra manuals, guidelines, and FAQ documents which can provide teams with insight into the company's processes and policies better. 

text Develop

Implement a Quality Monitoring System

Ensuring the success of your outsourced agents is key - regardless of how far away they are. The use of technology has the potential to greatly enhance the effectiveness of quality monitoring. Productivity management software to monitor offshore call center operations can help you keep a pulse on their performance, quality, and overall effectiveness from afar. It's also wise to solicit audience feedback for additional insights into whether or not what's being delivered meets your standards; empowering successful collaboration between remote teams - creating stellar CS experiences.

text Monitor(1)

Provide training and resources to the team

Good communication is essential for a successful partnership when collaborating with contact centers located offshore. Every culture has unique forms of exchange, and what might appear to be an informal greeting in one country could come across as highly insincere elsewhere. This cross-cultural confusion can easily spoil your customers' experience. To prevent any miscommunications from happening, businesses must invest time into finding the right offshore call centers. Agents who are familiar enough with client cultures create welcome scripts, which fit within those norms.

text Determine

Select a BPO partner that shares your culture

When dealing with offshore call center services, it is essential to provide adequate training and resources to your future team. This is a vital aspect of delivering superior client assistance and knowing your set of products or range of services perfectly. Training should focus on improving communication skills, developing product and service knowledge, and familiarizing agents with relevant technology and tools. In addition to training, usually include extra manuals, guidelines, and FAQ documents which can provide teams with insight into the company's processes and policies better. 

text Develop

Implement a Quality Monitoring System

Ensuring the success of your outsourced agents is key - regardless of how far away they are. The use of technology has the potential to greatly enhance the effectiveness of quality monitoring. Productivity management software to monitor offshore call center operations can help you keep a pulse on their performance, quality, and overall effectiveness from afar. It's also wise to solicit audience feedback for additional insights into whether or not what's being delivered meets your standards; empowering successful collaboration between remote teams - creating stellar CS experiences.

text Monitor(1)

Provide training and resources to the team

Good communication is essential for a successful partnership when collaborating with contact centers located offshore. Every culture has unique forms of exchange, and what might appear to be an informal greeting in one country could come across as highly insincere elsewhere. This cross-cultural confusion can easily spoil your customers' experience. To prevent any miscommunications from happening, businesses must invest time into finding the right offshore call centers. Agents who are familiar enough with client cultures create welcome scripts, which fit within those norms.

learn more
FAQ

We have answers

What is offshore call center outsourcing?

It is an effective strategy for diverse business niches that involves outsourcing user support or service calls to a company located in a different country. In this scenario, a company hires employees from another country to provide CS support to its clients. This practice is popular because it can be more cost-effective than hiring local staff, and it can also enable access to a larger talent base. Offshore call center meaning commonly implies the actual location of offices with cs representatives in countries where labor is less expensive than in the hiring company's home country. Examples of the most outsourced contact center locations from abroad include India, the Philippines, and Mexico, Africa. These countries have well-established call center industries and have invested heavily in the necessary infrastructure to support them. Helpware has all types of outsourcing services available for all business industries globally. Our offshore call center representatives are well-trained in accordance with the highest industry standards and new AI technologies.

How can offshore call center outsourcing help my business?

Offshore answering service outsourcing can provide a range of benefits for businesses of all sizes. Here are a few ways in which call center outsourcing offshore can bring advantages to your company. It can be an affordable way to provide superior service to your audience. Labor costs are typically lower in countries like India and the Philippines, which can result in significant cost savings for your business. Compared to the average answering center costs in the U.S., offshore call center pricing can be as much as 50-70% lower. At the same time, this is the way to access a larger pool of talent than may be available locally. This means you can find a dedicated team with the specific competencies and experience required to attend to your CS demands. Helpware is the perfect partner for businesses looking to increase customer loyalty and efficiency. Our top-tier offshore call center consulting services offer global clients 24/7 coverage, even beyond business hours - an invaluable asset that can help your company grow faster than ever before! With extensive expertise in providing diverse products and services across multiple sectors, rely on our team of highly trained specialists for hassle-free support every step of the way.

What are the top offshore call center locations?

The outsourcing industry is a dominant force in the global market, with businesses of all sizes and types incorporating it as an essential part of their strategies to aid their overall growth. In the United States, more than 300,000 job functions are outsourced solely for cost-reduction purposes. The offshore call center service sector constitutes a significant portion of outsourcing activities worldwide. Over the past few years, the Philippines and India have emerged as two major players in the offshoring industry. Mexico and Malaysia are also very popular countries in terms of BPO services for companies from Europe or the USA. These countries have well-established call center industries and offer a wide range of benefits such as lower labor costs, access to a large pool of talent, 24/7 support, and scalability. Other emerging offshore locations include South Africa, Costa Rica, and Romania.

How can offshore call center outsourcing companies generate more leads?

Offshore call centers can play a significant role in generating leads for businesses, as they offer a range of call center services offshore that assist in identifying and connecting with potential clients. Here are a few ways in which offshore call centers can generate more leads. These are cold calling, lead qualification, follow-up calls, multilingual support, and data analysis. Overall, offshore contact centers can be a valuable tool for generating leads and expanding your client base.

What are the advantages of outsourcing call center offshore services?

Outsourcing from abroad offers several perks for businesses looking to streamline their operations and reduce costs. One of the primary benefits is significant cost savings, with overhead expenses often being up to 40% lower than providing the same services domestically. This is due to the lower cost of labor and other operational expenses in countries where outsourcing is prevalent. In addition to this, offshore outsourcing also offers the advantage of providing multilingual support to clients who do not speak English. Typically, they employ agents who are fluent in multiple languages, which can help to expand your customer base and provide more personalized support to users from diverse backgrounds. Businesses can also gain flexibility and scalability, which helps them to adjust their resources and staffing levels as needed to meet changing demands. This is the best way to stay agile and responsive to the needs of your customers and your business.

What is the best offshore call center for high-quality outsourcing?

There are many BPO providers who have both onshore and offshore outsourcing solutions for different businesses and industries. But not all of them can suit your business requirements and meet the needs of your audience. Check the expertise of any call center provider offshore before the actual partnership. Helpware is one of the leading and fast-growing BPOs that specializes in providing customer support, content moderation, and back-office solutions for businesses of all sizes. We have a trained workforce on four continents, with offices in the Philippines, Mexico, Uganda, Germany, Ukraine, and the United States. What sets Helpware apart from other BPOs is our commitment to delivering exceptional client experiences, with a focus on personalized support, efficient processes, and innovative technology solutions. We offer a range of services tailored to meet the unique needs of different clients and a team of experts who are call center offshore dedicated professionals.

Onshore vs offshore call center: Which is better for my business?

While an in-house answering center model keeps your call center within your own team, outsourcing to a call center dedicated offshore team at customer service experts can often better serve businesses and brands. When outsourcing a call center, businesses have a variety of location options, including onshore and offshore locations, as well as other options in between. The best choice depends on several factors, such as cost, complexity, flexibility, company culture, audience, and more. Partnering with an overseas contact center can be an effective way for companies to maximize their budget and access more expensive services, even if the quality of client care may be lower. On the other hand, companies with a more flexible or larger budget may prefer partnering with an onshore contact service that offers more personalized customer care. But it usually depends on the level of expertise and reliability of your call center offshore company.

High-Quality Training Programs for Offshore Call Center Agents: Major Tips

read more