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A Key Solution to Drive Your Business Towards Success

In the digital world, Ukrainian call center services offer a secret weapon for business success. Powered by a hardworking culture, Ukraine's talent pool is brimming with tech-savvy teams skilled in IT support and meeting diverse customer needs. The local workforce, proficient in the English language, has played a key role in driving an active business sector with strong niches in software development, IT, and BPO.

Notably, in 2022, Ukrainian IT companies attracted a staggering $1B in foreign investments. Forming alliances with local BPO firms and customer service call centers represents a strategic business maneuver: it enables significant cost reduction, improved operational efficiency, and optimized service quality. This substantial investment in Ukraine's IT expertise can unlock potential ways for new business opportunities.

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EXCEPTIONAL CUSTOMER EXPERIENCE

Outsourced Call Center Solutions

Explore the diverse range of call center services that address your unique needs and drive business growth.

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outbound call center
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Customer support

Delivering exceptional service across all platforms, ensuring customer satisfaction, and fostering lasting relationships.

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Order processing

Ensuring timely delivery and a seamless experience for your customers by managing order entries and updates.

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Technical support

Providing guidance across various technologies and addressing the complex needs of your customers.

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Appointment scheduling

Coordinating and managing your appointments, helping you stay organized and focused on what matters most.

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Sales support

Boosting sales by generating leads, nurturing customer relationships, and driving conversions.

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Help desk support

Enhancing customer satisfaction by troubleshooting issues, and providing assistance promptly and effectively.

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Telemarketing

Increasing revenue and enhancing brand awareness by promoting products or services.

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Lead generation

Applying various strategies and activities to identify, attract, and engage potential customers for a business.

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Surveys and market research

Collecting, analyzing, and interpreting data to gain insights into a target audience and consumer behavior.

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Customer retention

Strengthening customer loyalty by engaging with your existing clientele and ensuring their needs are met.

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Cold calling

Broadening customer base by reaching out to potential clients and showcasing your products effectively.

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Customer care

Delivering exceptional customer experiences by providing prompt solutions, and maintaining a positive brand image.

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BENEFITS

Enhance Your Business Growth With Ukraine Call Center Outsourcing

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Ukraine Call Center: Pursuit of Excellence and Boosting Client Contentment

Local answering services are committed to the relentless pursuit of excellence, providing services that exceed customer expectations and promote obvious client satisfaction. They don't just aim to meet industry standards but continually strive to redefine them. By maintaining high-quality service, a Ukraine call center effectively boosts client contentment, secures customer loyalty, and promotes enduring business relationships. This emphasis on quality and satisfaction leads to improved customer retention and a robust brand reputation, which are pivotal factors for business growth.

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Scope for Significant Operational Cost Reduction

One of the distinct advantages of partnering with, for example, a call center Kyiv Ukraine is the opportunity for considerable operational cost minimization. Due to the cost-effective economic environment in Ukraine, versatile businesses can enjoy high-quality services at a fraction of the cost compared to Western countries.  The savings extend beyond workforce expenses, encompassing other operational outlays including hardware acquisition. Thus, businesses can reinvest the savings into other strategic growth areas, achieving an overall leaner, more efficient operational model.

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Strong Call Center Training in Ukraine: Access to a Well-Educated Talent Pool of Proficient Experts

Consistent and focused training is crucial for developing expertise in specific niches for contact center agents. The quality of call center training in Ukraine is world-class, yielding a talent pool of highly educated and skilled professionals. This rigorous training ensures that agents are equipped with comprehensive product knowledge, problem-solving skills, and excellent communication abilities. As a result, businesses can benefit from superior customer service experiences. This rich talent pool allows for specialization in various sectors, offering customized solutions.

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CALL CENTER IN NUMBERS

Game-Changing Data for Your Call Center Success

Our commitment to providing exceptional service and nurturing a positive work environment for our employees creates a powerful synergy that drives your business toward success.

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4,7

Glassdoor score Top 1% of BPO companies

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2,8%

Monthly attrition rate

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83%

ESAT

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90%

CSAT

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OUR CLIENTS SPEAK VOLUMES

Client Reviews

Get inspired by feedback from our delighted clients who have reaped the benefits of our top-notch call center services. 

 
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PARTNERS IN SUCCESS

Our Clients

MASTER THE METRICS

The Top Call Center Metrics You Need to Track

  • CSAT (Customer Satisfaction Score)
  • AHT (Average Handle Time)
  • FCR (First Call Resolution)
  • ACR (Abandoned Call Rate)
  • AOV (Average Order Value)
  • CFR (Customer Feedback Rate)
  • CES (Customer Effort Score)
  • CCR ( Customer Churn Rate)

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Ready to Enhance Your Customer Support?

3 Tips to Start Outsourcing Your Call Center Services in Ukraine

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Consistently Assess the Performance and Deliver Constructive Feedback to Your Outsourced Call Center Ukraine Partner

Regular performance monitoring and evaluation are crucial when working with call centers in Ukraine. Special types of assessments provide a clear picture of your outsourced partner's performance, identifying areas of improvement and praising strong points. Delivering constructive feedback is key to ensuring the outsourced team of agents meets your standards and improves over time. Performance tracking also assists in goal alignment, fostering a partnership that progressively adapts and thrives, contributing positively to your business' success and customer satisfaction.

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Maintain Open Lines of Communication with the Outsourced Call Center Ukraine Provider to Address any Issues Promptly

Communication is the backbone of any successful outsourcing. Ensure you maintain open lines of communication with your call center Ukraine provider. Regular updates, meetings, and prompt addressing of issues help prevent misunderstandings and facilitate quick problem resolution. Engaging in this kind of proactive and open communication paves the way for the establishment of a robust relationship between you and the outsourced contact center. This approach ensures your provider understands your business goals, aligns with them, and functions as an integral part of your team.

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Identify the Areas, Services, or Capabilities You Want to Outsource to the Ukrainian Call Center Providers

Determine precise needs, services, or capabilities your business requires to outsource as the initial step for the beginning of successful cooperation. Ukrainian call center providers offer a range of services, including customer support, technical support, and telemarketing. By identifying the specific services you need, you can align these specific service requirements with the strengths of call center services in Ukraine. This approach ensures you leverage the best capabilities of these providers, resulting in enhanced efficiency and cost-effectiveness for your business.

text Determine

Consistently Assess the Performance and Deliver Constructive Feedback to Your Outsourced Call Center Ukraine Partner

Regular performance monitoring and evaluation are crucial when working with call centers in Ukraine. Special types of assessments provide a clear picture of your outsourced partner's performance, identifying areas of improvement and praising strong points. Delivering constructive feedback is key to ensuring the outsourced team of agents meets your standards and improves over time. Performance tracking also assists in goal alignment, fostering a partnership that progressively adapts and thrives, contributing positively to your business' success and customer satisfaction.

text Develop

Maintain Open Lines of Communication with the Outsourced Call Center Ukraine Provider to Address any Issues Promptly

Communication is the backbone of any successful outsourcing. Ensure you maintain open lines of communication with your call center Ukraine provider. Regular updates, meetings, and prompt addressing of issues help prevent misunderstandings and facilitate quick problem resolution. Engaging in this kind of proactive and open communication paves the way for the establishment of a robust relationship between you and the outsourced contact center. This approach ensures your provider understands your business goals, aligns with them, and functions as an integral part of your team.

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Identify the Areas, Services, or Capabilities You Want to Outsource to the Ukrainian Call Center Providers

Determine precise needs, services, or capabilities your business requires to outsource as the initial step for the beginning of successful cooperation. Ukrainian call center providers offer a range of services, including customer support, technical support, and telemarketing. By identifying the specific services you need, you can align these specific service requirements with the strengths of call center services in Ukraine. This approach ensures you leverage the best capabilities of these providers, resulting in enhanced efficiency and cost-effectiveness for your business.

text Determine

Consistently Assess the Performance and Deliver Constructive Feedback to Your Outsourced Call Center Ukraine Partner

Regular performance monitoring and evaluation are crucial when working with call centers in Ukraine. Special types of assessments provide a clear picture of your outsourced partner's performance, identifying areas of improvement and praising strong points. Delivering constructive feedback is key to ensuring the outsourced team of agents meets your standards and improves over time. Performance tracking also assists in goal alignment, fostering a partnership that progressively adapts and thrives, contributing positively to your business' success and customer satisfaction.

text Develop

Maintain Open Lines of Communication with the Outsourced Call Center Ukraine Provider to Address any Issues Promptly

Communication is the backbone of any successful outsourcing. Ensure you maintain open lines of communication with your call center Ukraine provider. Regular updates, meetings, and prompt addressing of issues help prevent misunderstandings and facilitate quick problem resolution. Engaging in this kind of proactive and open communication paves the way for the establishment of a robust relationship between you and the outsourced contact center. This approach ensures your provider understands your business goals, aligns with them, and functions as an integral part of your team.

text

Identify the Areas, Services, or Capabilities You Want to Outsource to the Ukrainian Call Center Providers

Determine precise needs, services, or capabilities your business requires to outsource as the initial step for the beginning of successful cooperation. Ukrainian call center providers offer a range of services, including customer support, technical support, and telemarketing. By identifying the specific services you need, you can align these specific service requirements with the strengths of call center services in Ukraine. This approach ensures you leverage the best capabilities of these providers, resulting in enhanced efficiency and cost-effectiveness for your business.

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FAQ

We have answers

What industries can benefit from outsourcing to Ukraine?

Ukraine's contact center landscape is versatile and diverse, capable of serving various industries with tailored services to meet specific needs. For instance, the telecommunications sector can leverage Ukraine's skilled workforce for both technical and customer support services, while the e-commerce sector can utilize its expertise in customer relations to handle inquiries, returns, and complaints. Healthcare and finance industries, dealing with sensitive information, can benefit from the high standards of data security and privacy upheld by Ukrainian call centers. They offer specialized support for complex queries and can handle the high volume of calls, especially during peak times. The software and technology industry can particularly benefit from the robust call center IT support services Ukraine offers. With a workforce that is both technologically literate and fluent in multiple languages, Ukrainian answering services can provide comprehensive IT support, covering everything from basic troubleshooting to more complex technical queries. Retail and transportation industries can outsource call center Ukraine to manage order inquiries, delivery scheduling, customer complaints, and more. This not only enhances customer satisfaction but also enables these industries to streamline their operations and focus on core business functions.

What time zone does Ukraine operate in?

Ukraine operates in the Eastern European Time (EET) zone, which is 2 hours ahead of Coordinated Universal Time (UTC +2). However, many call centers in Ukraine operate 24/7 to cater to international clients. The implementation of round-the-clock operations ensures that call center solutions in Ukraine can provide consistent and uninterrupted services, irrespective of your business's location or working hours.

How does the cost of outsourcing to Ukraine compare to other countries?

Outsourcing to Ukraine is more cost-effective than many Western countries, without compromising the quality of service. However, it's important to consider other factors like operational efficiency and cultural compatibility when choosing an outsourcing destination. Notably, cities such as Odessa have emerged as significant hubs for contact center services, attracting global businesses with their competitive pricing structures. Opting for a call center Odesa Ukraine can result in substantial cost savings, allowing businesses to reallocate resources toward other critical areas, thereby enhancing overall operational efficiency and growth.

How good is the English proficiency of call center agents in Ukraine?

Call center agents in Ukraine have high proficiency in English. They are generally university-educated and have undergone rigorous training to perfect their communication skills and customer service capabilities. If you need some other languages like Spanish or German, it is better to discuss this requirement with your potential vendor in advance as not all the contact centers possess agents with the following language knowledge. Generally, you can usually find a call center English Ukraine for your business needs.

Why should I consider outsourcing call center services to Ukraine?

Ukraine is known for its skilled and educated workforce, competitive pricing, and excellent service delivery. Ukrainian call center agents are fluent in multiple languages including English and are well-versed in providing both inbound and outbound call center services. Outsourcing call center services to Ukraine not only offers a versatile effective solution to your business needs but also allows you to tap into a pool of talented professionals dedicated to optimizing customer experiences.

Upcoming Evolution in Call Centers: 5 Key Statistics and Trends You Need to Know

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