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Important Tool for Business Development

Situated at the intersection of Europe and Asia, Georgia, particularly its capital Tbilisi, is emerging as an impressive hub for business outsourcing. Brimming with vibrant culture and history, the nation excels in industries like tourism, agriculture, and IT, and is gaining recognition for its outsourcing market. Tbilisi, the heart of Georgian economic activity, is home to many local and international businesses.

Tbilisi impresses with its top-notch infrastructure, consistent economic stability, and highly competitive operational costs. Its workforce, characterized by multilingual proficiency and superior education, is perfect for empathetic client interaction. Given the fast-growing telecom landscape and a welcoming business environment, the country is on the verge of becoming a go-to for call center Georgia outsourcing.

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EXCEPTIONAL CUSTOMER EXPERIENCE

Outsourced Call Center Solutions

Explore the diverse range of call center services that address your unique needs and drive business growth.

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outbound call center
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Customer support

Delivering exceptional service across all platforms, ensuring customer satisfaction, and fostering lasting relationships.

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Order processing

Ensuring timely delivery and a seamless experience for your customers by managing order entries and updates.

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Technical support

Providing guidance across various technologies and addressing the complex needs of your customers.

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Appointment scheduling

Coordinating and managing your appointments, helping you stay organized and focused on what matters most.

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Sales support

Boosting sales by generating leads, nurturing customer relationships, and driving conversions.

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Help desk support

Enhancing customer satisfaction by troubleshooting issues, and providing assistance promptly and effectively.

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Telemarketing

Increasing revenue and enhancing brand awareness by promoting products or services.

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Lead generation

Applying various strategies and activities to identify, attract, and engage potential customers for a business.

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Surveys and market research

Collecting, analyzing, and interpreting data to gain insights into a target audience and consumer behavior.

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Customer retention

Strengthening customer loyalty by engaging with your existing clientele and ensuring their needs are met.

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Cold calling

Broadening customer base by reaching out to potential clients and showcasing your products effectively.

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Customer care

Delivering exceptional customer experiences by providing prompt solutions, and maintaining a positive brand image.

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BENEFITS

Enhance Your Business Success With Call Center Outsourcing Georgia

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Innovation at Its Best: Embrace the Transformative Power of Georgia's Advancing Tech Industry

Embrace the transformative power of Georgia's advancing tech industry when you outsource your call center outsourcing Georgia operations. Gain access to cutting-edge client service tools, AI-driven solutions, and a tech-savvy workforce that stays ahead of trends. Local CS services employ modern technologies like cloud services, data analytics, automation, the virtual call center Georgia and AI. Partnering with them ensures agile, top-tier, and forward-looking client assistance. As customer expectations escalate, stay on track by using Georgia's technological strength.

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Cultural Intelligence: Deliver Empathetic Client Care with Georgian Agents

Recognizing the importance of cultural intelligence in customer service is crucial. Georgian call center agents, enriched with global cultural awareness, bring a unique understanding and empathy to their interactions. A study reveals that 83% of customers prefer dealing with individuals who understand their culture. When you choose an outbound call center company in Georgia, you tap into this advantage. These agents are equipped to handle diverse user needs and cultural nuances, strengthening your global client relationships, and boosting user contentment rates.

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Ensure a Highly Competent and Skilled Workforce for Your CS Needs with High Educational Standards 

Georgia's high education standards produce a competent, skilled workforce, ideal for specialized services like technical or medical contact centers. Georgia's agents, versed in medical terminology and patient care, can expertly handle complex queries. By choosing a medical call center in Georgia, you're ensuring quality CS and a level of expertise that sets your business apart. Invest in Georgia's educated workforce and elevate your contact center's professionalism and success. Have any questions? Ask Helpware in Albania to guide you on your journey to contact center excellence.

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CALL CENTER IN NUMBERS

Game-Changing Data for Your Call Center Success

Our commitment to providing exceptional service and nurturing a positive work environment for our employees creates a powerful synergy that drives your business toward success.

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4,7

Glassdoor score Top 1% of BPO companies

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2,8%

Monthly attrition rate

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83%

ESAT

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90%

CSAT

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OUR CLIENTS SPEAK VOLUMES

Client Reviews

Get inspired by feedback from our delighted clients who have reaped the benefits of our top-notch call center services. 

 
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PARTNERS IN SUCCESS

Our Clients

MASTER THE METRICS

The Top Call Center Metrics You Need to Track

  • CSAT (Customer Satisfaction Score)
  • AHT (Average Handle Time)
  • FCR (First Call Resolution)
  • ACR (Abandoned Call Rate)
  • CCSA (Call Center Schedule Adherence)
  • AVA (Average Velocity of Answer)
  • ATT (Average Talk Time)
  • ATR (Agent Turnover Rate)

See more metrics

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Ready to Enhance Your Customer Support?

3 Tips to Start Outsourcing a Call Center for Moving Companies in Georgia

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Learn About Georgia's Business Environment and Cultural Nuances

As you might consider outsourcing to a human resources call center in Georgia, it's crucial to grasp the local business landscape. Georgia, with its thriving economy, cultural diversity, and multilingual talent pool, offers a distinct advantage. Appreciating Georgia's rich cultural nuances allows you to effectively build stronger connections with your outsourced team, ultimately leading to better outcomes. Moreover, local language proficiency is invaluable for a 24/7 call center in Georgia, as it guarantees seamless customer interaction across various regions and time zones.

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Opt For Transparency in Pricing, Operations, and Reporting

When seeking out an outsourcing partner, especially for call center offices in Georgia, it's paramount to choose one that prizes transparency above all. A transparent partner lays all cards on the table: be it pricing, operations, or performance reporting. This open-book policy helps you understand exactly where your investment goes and how effectively it's being utilized. When it comes to pricing, there should be no hidden costs. Operational transparency ensures you're familiar with their processes and standards, while performance reporting reflects their accountability.

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Identify Your Specific Needs for a Contact Center

Defining your requirements is the first step to successfully hiring a call center for moving companies in Georgia. Every business is unique, and your moving company is no exception. From scheduling moves, and handling client inquiries, to managing after-move services, you may require a range of services. Some companies might also need specialized services like call center IT support Georgia. It's crucial to identify these needs early. By defining them, you ensure the selected vendor can deliver tailored solutions and exceptional service, improving your service delivery.

text Determine

Learn About Georgia's Business Environment and Cultural Nuances

As you might consider outsourcing to a human resources call center in Georgia, it's crucial to grasp the local business landscape. Georgia, with its thriving economy, cultural diversity, and multilingual talent pool, offers a distinct advantage. Appreciating Georgia's rich cultural nuances allows you to effectively build stronger connections with your outsourced team, ultimately leading to better outcomes. Moreover, local language proficiency is invaluable for a 24/7 call center in Georgia, as it guarantees seamless customer interaction across various regions and time zones.

text Develop

Opt For Transparency in Pricing, Operations, and Reporting

When seeking out an outsourcing partner, especially for call center offices in Georgia, it's paramount to choose one that prizes transparency above all. A transparent partner lays all cards on the table: be it pricing, operations, or performance reporting. This open-book policy helps you understand exactly where your investment goes and how effectively it's being utilized. When it comes to pricing, there should be no hidden costs. Operational transparency ensures you're familiar with their processes and standards, while performance reporting reflects their accountability.

text Monitor(1)

Identify Your Specific Needs for a Contact Center

Defining your requirements is the first step to successfully hiring a call center for moving companies in Georgia. Every business is unique, and your moving company is no exception. From scheduling moves, and handling client inquiries, to managing after-move services, you may require a range of services. Some companies might also need specialized services like call center IT support Georgia. It's crucial to identify these needs early. By defining them, you ensure the selected vendor can deliver tailored solutions and exceptional service, improving your service delivery.

text Determine

Learn About Georgia's Business Environment and Cultural Nuances

As you might consider outsourcing to a human resources call center in Georgia, it's crucial to grasp the local business landscape. Georgia, with its thriving economy, cultural diversity, and multilingual talent pool, offers a distinct advantage. Appreciating Georgia's rich cultural nuances allows you to effectively build stronger connections with your outsourced team, ultimately leading to better outcomes. Moreover, local language proficiency is invaluable for a 24/7 call center in Georgia, as it guarantees seamless customer interaction across various regions and time zones.

text Develop

Opt For Transparency in Pricing, Operations, and Reporting

When seeking out an outsourcing partner, especially for call center offices in Georgia, it's paramount to choose one that prizes transparency above all. A transparent partner lays all cards on the table: be it pricing, operations, or performance reporting. This open-book policy helps you understand exactly where your investment goes and how effectively it's being utilized. When it comes to pricing, there should be no hidden costs. Operational transparency ensures you're familiar with their processes and standards, while performance reporting reflects their accountability.

text Monitor(1)

Identify Your Specific Needs for a Contact Center

Defining your requirements is the first step to successfully hiring a call center for moving companies in Georgia. Every business is unique, and your moving company is no exception. From scheduling moves, and handling client inquiries, to managing after-move services, you may require a range of services. Some companies might also need specialized services like call center IT support Georgia. It's crucial to identify these needs early. By defining them, you ensure the selected vendor can deliver tailored solutions and exceptional service, improving your service delivery.

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FAQ

We have answers

What are the primary locations for call centers in Georgia?

The primary locations for CS services in Georgia are primarily in the bustling cities of Tbilisi and Batumi. These urban centers provide a rich pool of talented, multilingual professionals ready to deliver quality client service. On top of that, we're excited to share that Helpware continues its European expansion with the recent opening of a new office in Georgia. This strategic move not only fortifies our presence in Europe but also solidifies our commitment to providing top-tier contact center services. With our call center in Georgia, we aim to blend local expertise with global standards, making every Georgia call center experience truly exceptional for our clients.

How much does a call center agent earn in Georgia?

The earnings of a call center agent in Georgia can vary significantly based on factors such as the agent's experience, language proficiency, and the complexity of the services they provide. In the Tbilisi area of Georgia, a Customer Service Representative, such as a CS agent, can anticipate an estimated total monthly compensation of GEL 5,400. This amount includes various benefits and allowances, while the base average salary stands around GEL 1,800 per month.

What benefits can I get from outsourcing contact center services to Georgia?

Outsourcing call center services to Georgia offers diverse advantages. By choosing call center outsourcing in Georgia, you gain access to a diverse, highly skilled, and multilingual workforce that can effectively handle both inbound and outbound calls. Georgia's strategic location allows for greater coverage of various time zones, ensuring your customers receive 24/7 support.

Moreover, Georgia is known for its cost-effective labor market and favorable business climate, leading to lower operational costs without compromising quality. As an inbound and outbound call center company in Georgia, we offer customized solutions that cater to your unique business needs. We bring together the best of local expertise and global industry standards to deliver superior customer care. This strategy enhances user contentment, boosts loyalty, and ultimately contributes to your business growth.

What are the key features of the Georgia workforce call center?

The workforce in call centers in Georgia stands out due to several defining features. Most CS reps are multilingual, capable of bridging communication gaps with a global customer base. Its educational system ensures a skilled, adaptable, and quick-learning workforce. Georgia's unique geographical position has led to a workforce that's culturally adaptable, a vital asset in customer service. Despite these high-quality services, the labor cost remains competitive, making it a cost-effective choice for businesses. The workforce is known for strong work ethics and professionalism, coupled with their adaptability to new technologies, ensuring efficient, modern client service. 

Who is responsible for training my future team of call center agents in Georgia?

Typically, the responsibility of training your future team of Georgian call center agents falls on the outsourcing partner. They have expert trainers with a deep understanding of the contact center industry, including specific areas such as call center IT support in Georgia. These trainers provide comprehensive instruction on various aspects, including communication skills, understanding user behavior, product knowledge, and the use of software and technology. Regular assessments and continuous training ensure that your team stays updated and is ready to provide excellent service at all times. Always remember, a well-trained team is the key to a successful customer care experience.

Top 5 Contact Center Scheduling Software Options for 2023 to Enhance Client Interaction and Boost Employee Contentment

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