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LOCATION

Helpware Poland

 

We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.  

Helpware is headquartered in the United States with offices in Krakow. The city of Krakow is located in the southern region of Poland. Krakow is known for its tech talents and high-quality learning, which attracts exceptional employees. Outsourcing to Krakow allows you to gain quality employees for lower rates.

100%

of client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Why Helpware Poland

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.

Rapid Staffing Mobility

Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Integrated and Secure Infrastructure

Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

Poland

Krakow

Our office in Poland is situated in the beautiful city of Krakow. Known to be the most recognizable city for tourists in all of Poland, Krakow offers a rich culture and beautiful historical monuments.

In addition to being a gorgeous place to visit, the former capital of Poland is becoming a popular site for multinationals. The growing business and technology sectors make Krakow one of the top emerging cities in all of Europe. IT and software companies from all over the world made Krakow their home and brought in skilled employees, which makes this location ideal for outsourcing.

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Yehor-Bielikov

Country Manager for Ukraine & Poland

Yehor Bielikov

Has 6+ years of experience in operational management/project management in the customer service area. Areas of responsibility: organization of operation process, planning, control, performance improvement for the Team. He will support and supervise Team Leaders in the daily work and share with the team, integrating best practices in customer support from a variety of Helpware projects to deliver maximum teamwork quality.

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and California with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

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OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

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Advantages of Outsourcing Hotel Management Operations
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Why is building a powerful customer connection important?
Why is building a powerful customer connection important?
Customer connection is often viewed as a more intangible thing than hard data like ROI since people’s feelings and emotions are harder to measure with exact numbers. However, studies show that businesses tend to look far beyond just cold sales ...
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Customer Success: What It Is and Why It Matters
Customer Success: What It Is and Why It Matters
As customer expectations soar through the roof and customer needs become more complex, companies struggle to service each person properly. The challenge is not only on the front end of onboarding new customers but also on reaching out to every ...
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Core Services

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