Skip to content
book a meeting
7CE8BE5A-6DAD-4845-B30A-BB2BA9AC0150 1
heroes-section_1080-1080-AL-g-1 1
docusign-V7dZJybxhgc-unsplash 1

LOCATION

HelpwareAlbania

 

We have changed perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.

Helpware is headquartered in the United States with offices in Albania. Tirana is the capital and largest city in Albania. Tirana has seen a significant increase in its IT and software development markets over the past decade and expects these markets to continue expanding. 

100%

of client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Helpware’s Global Support Infrastructure

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.

Rapid Staffing Mobility

Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Integrated and Secure Infrastructure

Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

Albania

Tirana

Our Tirana location, the center of Albania, attracts many tourists due to its historic architecture, mountainous land, and view of the Adriatic Sea. Tirana is also known to be one of the sunniest cities in Albania.

Tirana is populated by a considerable portion of young professionals. Albanians excel in verbal and written communication due to their multilingual abilities. Most Albanians speak Italian, English, German, French, and Greek.

pexels-marsel-dajçi-9707969 1
Image from iOS (1)

Administrative Director

Alisa Syknej

Alisa has over 5 years of experience in client management specializing in startups. She graduated from a Belgian University where she gained expertise in European, international, and business law.

She has been appointed the Administrative Director for Helpware in our Albanian department. Her main role will be coordinating work for all external providers and managing the Project of Business Start-Up in Albania. Our top priority for our Albanian office is to ensure client satisfaction.

ua-section3-1_2-1

OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

ph-section3-1_2-1

OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

de-section3-1_2-1

OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

us-section3-1_2

OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and Colorado with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

mx-section3-1_2-1

OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

Poland-slider-1

OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

Puerto Rico (1)

OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
WFH-section3-1_2

OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

News And Press Releases

Best Social Media Customer Service Tools on the Market
Best Social Media Customer Service Tools on the Market
Can social media double as customer service tools? Most companies use social media to amplify their brand voice in hopes of connecting with customers. According to the 2022 Social Media Marketing Industry Report, 85% of all marketers agreed that ...
read more
Machine Learning in E-commerce - What E-commerce Companies Should Know About Microtasking
Machine Learning in E-commerce - What E-commerce Companies Should Know About Microtasking
As an eCommerce company, you’re always looking for ways to grow your business and make your processes more efficient. One of the biggest challenges is finding qualified and flexible employees that will work together to help scale your business. This ...
read more
7 Ways to Maintain Strong Company Culture within a Remote Team
7 Ways to Maintain Strong Company Culture within a Remote Team
How important is company culture? Is it just a matter of boosting employee morale so they can perform their work better? Is it setting up the workplace in such a way as to make it conducive to productivity and ideas generation? Or, is it instilling ...
read more

Helpware expertise

Core Services

Explore Helpware

Let’s chat about business process outsourcing for success

Let’s Get Started
heroes-section_1080-1080-girl-5