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INDUSTRY CHALLENGES

What’s top of mind for leaders in the social media industry?

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Enhancing user experience while ensuring security, staffing expertise, and wellness in content moderation.

Key drivers impacting the social media industry includes:

  • content and data volume increasing rapidly
  • users demand quality content
  • increased scrutiny and regulatory reviews of platforms
  • elimination of backlogs

Industry leaders know how important it is to manage content appropriately. Working with Helpware provides the required expertise to manage your content and optimize the appeal of your product.

Our approach allows dynamic integration regardless of your platforms, telephony, systems of record, and contact touchpoints. We consume and drive personalized interactions at every step along your customer journey. Leveraging the best tech stack, we put the right “people in the loop” at exactly the right time to support your users, target the right audience, and enhance their experience with your product.

Your Challenges

  • 1

    Content Moderation and AI

  • 2

    Misinformation and Regulatory Review

  • 3

    End User Experience

  • 4

    Customer Privacy and Security

  • 5

    Growth at Scale

Our Solution

Online content is generated and shared at an exponential rate. Content risks continue to expand as well, and companies need tactical systems and expert moderators to protect users.

How Helpware can Help

We foster a safe and welcoming community platform. Our services combine 24/7 content reviews and management, fraud prevention and abuse detection, and profile impersonation detection. Our team is specially trained to understand, and moderate content based on your standards. We combine customer support with our content moderation to effectively perform risk analysis and stay ahead of potential challenges.

Helpware further ensures your AI models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.

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Social media platforms disseminate information quickly to billions of global users.

​​Government and business waver between the concern around the spread of information and the potential for suppression of free speech. Both perspectives are focused on the Communications Decency Act.

How Helpware can Help

We record data from the start of a transaction and maintain data accuracy and consistency using tools, processes, and structures that are designed around specific client requirements. As legislation continues to unfold around social platforms, we can provide the support to document and review existing processes and procedures.

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The pressure to grow to retain users is strong in the social media industry. Successful companies are always looking to create connected and personalized experiences.

How Helpware can Help

We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

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Cybercrime is on the rise and social media has become a target. Organizations must have controls in place to monitor and quickly shut down malicious activity.

How Helpware can Help

Our successful social media customer support teams are core to important safety measures. We have expertise in the social media market and train our team to monitor and resolve potential risk cases. We ensure the suppression of any malicious activities. Our team stores and secures data according to the PCI and SOCII standards.

Our experts have a wide range of customer service and technical skills and are trained to handle any installation errors or user issues. Our developers can produce, test, and/or assist with control monitoring.

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Keeping pace with fast market growth requires continuous analysis and research of advancing technology. Organizations need to grow at scale without sacrificing quality.

How Helpware Can Help

In addition to delivering high-quality customer experiences, we provide the capability to scale no matter the size or volume of the project. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

We provide a variety of back-office support, technical support, and product support to free your team from non-core activities to focus on your strategic growth. We form custom teams based on your current needs and goals.

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Why Us?

Because We Deliver

Customer Moments that Matter

People

Spreading smiles since we started. Our culture brings experts who know how to address urgent demands and bring joy to each interaction.

Performance

Driving up to 80% savings in operational and capital costs while enhancing customer experience. Our results mindset brings creative solutions to challenges.

Precision

Building unified, consistent processes and procedures using the latest technology. We bring accuracy to results through algorithms, analytics, and architecture.

Productivity

Accelerating adaptability to expedite growth in a fast-moving industry. Our ability to bring needed experts around the globe drives economies of scale.

 

Protection

Delivering enhanced compliance, regulatory focus, and security measures. We reduce potential threats to your process.

Promise

Increasing customer trust through our loyal team. We stand behind our team and their work to drive your success.

Human in the Loop

Integrated and Empowered Social Management

Our operational approach allows dynamic integration regardless of your consumer data and creates systems of record. We consume and drive personalized interactions or Verifications at every step along with your data and content journey. Leveraging the best techstack, we put the right people in the loop at exactly the right time to transform your workflow.

Platform

Helpers

Omnichannel solutions
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Platforms
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Messaging Platforms
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our greatest assets are

Our Clients

HAPPY CUSTOMERS

Clients Reviews

5.05.0

The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider.

5.05.0

The in-house team is happy with the quality of work and the customer service they've received. Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner.

5.05.0

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency. The team learns and works fast without compromising quality. Their communicative and proactive attitude continues to pave the way for a long-term partnership. 

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