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Powering Tomorrow's Gaming Quest. Together.
Ubisoft creates immersive gaming sagas; Helpware masters the art of player satisfaction alchemy. How about teaming up for a combo move to elevate the player experience to legendary levels? Our agents, fueled by passion and expertise, bridge every language gap and understand every joystick twitch. We're not just game support; we're gaming allies.
Success of Ubisoft with Global, Gamer-Centric Support
Our global crew is geared 24/7 for every gamer's need, speaking any language, anytime, from anywhere.
Masters of the gaming realm
We are pros in scoring goals, and executing leaps of faith in the support world. We know what makes players rage, and what earns a GG.
Leveling up with agility and speed
Whether it's the surge from a game launch, updates, or the occasional bug-induced chaos, we adjust swiftly, ensuring your players always have a helping hand.
Boosted support for every gamer
With a crew handpicked like a dream esports team, we're available 24/7, speaking every language, and ready for any gamer, from the noobs to the pros.
Global Linguistic Mastery
Spanning four continents, our diverse hubs recruit top-notch agents proficient in an array of languages, ensuring every client feels heard and understood.
Smooth Gaming Journey: From Start to Stellar Victory
From fluid in-game support to meticulous backend mechanics, we guarantee every gaming session feels legendary.
Customer Support Services:
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In-Game Assistance
Assisting players with in-game challenges, tasks, and other elements.
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Game Purchase and Download Support
Helping users with purchasing, downloading, and installing games.
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Account Management Support
Assisting players with their account details, password resets, etc.
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Multi-lingual Support
Offering support in multiple languages to cater to your global audience.
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Feedback Collection
Gathering and processing player feedback to aid in game improvement.
Tech Support Services:
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Troubleshooting
Assisting users facing technical glitches, crashes, or other software-related issues.
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Performance Optimization Guidance
Helping players optimize their hardware and software settings for the best gaming experience.
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Compatibility Support
Assisting users in understanding the hardware and software requirements for different games.
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Patch & Update Assistance
Guiding players on installing new patches and updates.
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Back Office Services:
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Data Management
Maintaining a vast database of player profiles, in-game purchases, and more.
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Payment Processing & Reconciliation
Managing in-game purchases, refunds, and ensuring accurate financial records.
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Fraud Detection & Management
Implementing checks and balances to prevent fraudulent in-game transactions.
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Content Management
Regularly updating in-game content, patch notes, and promotional content.
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Community Management
Engaging with the Ubisoft community through forums and other platforms, managing discussions, and relaying feedback to the development team.
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Reporting & Analytics
Analyzing player behavior, sales metrics, and other key performance indicators (KPIs) to guide business and game development strategies.
Knowledge Hub
Delve into captivating insights on BPO and contact center nuances, gain wisdom from industry mavens, and navigate the ever-evolving BPO landscape with confidence.
