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A Vital Service for Advancing Businesses

When any type of business is searching for outsourced IT support, it is not a necessity, it is more about the natural solution for competitive and successful organizations to stay ahead. Current technical demands create new challenging conditions for big and mid-sized businesses in different niches and very often even having in-house technical support is not enough to perform all tasks efficiently.

Outsourced IT assistance provides a range of benefits for businesses, including cost savings, access to technical proficiency, and increased flexibility. By outsourcing tech help services, businesses can focus on their key areas and leave the technical details to experts. Outsourcing also allows companies of diverse sizes to scale their IT resources up or down as needed, without the necessity for costly investments in hardware.

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SECURED AND SMOOTH BUSINESS PROCESS

Full Outsourced IT Support Service: Handling Daily Needs

Whether you need ongoing outsourced  IT support service for day-to-day operations or assistance with long-term planning and development, Helpware can cover all your needs.

Daily Tasks
Long-Term Tasks
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Networks

Managing network infrastructure, troubleshooting issues, and ensuring network security.

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Cloud Services

Managing cloud infrastructure, deploying and maintaining cloud-based software and services, and complete support.

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Websites and web portals

Developing and maintaining websites ensuring their functionality and security, and providing technical support.

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Cybersecurity Tools

Deploying security tools, monitoring and detecting risks and threats, and responding to security incidents.

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Applications

Developing software applications, maintaining service, fixing problems, and providing support to end-users.

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End-user devices

Deploying, configuring, and maintaining end-user devices and providing technical support.

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On-premises data centers

Ensuring the availability, performance, and security of a group of servers that conclude the actual data center.

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Databases

reating and maintaining databases, ensuring their security and integrity, and optimizing for specific use cases.

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Backup and recovery systems

Developing and maintaining effective systems for data backup and recovery.

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Capacity planning

Planning and forecasting the capacity needs of IT systems, ensuring they can handle current and future demand.

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Middleware

Developing and maintaining software that connects different applications and systems.

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Disaster recovery planning

Elaborating data recovery plans ensuring the consistency of IT operations in case of disasters.

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BENEFITS

Revitalize Your Business with Our Top-Notch IT Support Services

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Access to Expert Knowledge

By partnering with a managed services provider, companies gain access to a helpdesk crew of specially trained professionals with in-depth knowledge and skills. When hiring an internal employee, it is unlikely that they will possess comprehensive knowledge of all the specialized areas of IT and they may only have a general understanding of each task. With an IT support service provider, you can resolve complex issues and bring best practices more quickly and properly, leading to improved productivity and reduced downtime. This expertise keeps businesses ahead of the curve.

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Increased Productivity

With the help of the outsourced partner tech team, your company can gain increased productivity as it can focus on main business activities while leaving routine IT tasks to the experts. With their vast experience, IT support partners are well-equipped to handle common IT issues efficiently and likely have established standard operating procedures to guide them through various scenarios. As a result, businesses can expect faster and more effective resolution of IT issues, resulting in increased productivity. The service also includes proactive maintenance and supervision.

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Improved Security

Effective security arrangements are crucial for any business that deals with sensitive data and information. By outsourcing tech assistance solutions, companies can benefit from the expert knowledge of IT providers who have a deep understanding of compliance standards and regulations. This enables them to pursue robust security strategies that can minimize the risk of cybersecurity incidents, attacks, and other security threats. Managed service providers can also be aware of the latest security technologies, ensuring that their users are well-protected against evolving threats.

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OUTSOURCED IT SUPPORT SERVICE IN NUMBERS

Accelerate your business growth with outsourced IT support!

Our skilled team and delighted customers are drivers for our company. We improve our expertise to provide exceptional technical assistance and support to businesses of all sizes and industries.

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4,7

Glassdoor score Top 1% of BPO companies

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2,8%

Monthly attrition rate

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83%

ESAT

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90%

CSAT

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OUR CLIENTS SPEAK VOLUMES

Client Reviews

Get inspired by feedback from our delighted clients who have reaped the benefits of our top-notch call center services. 

 
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PARTNERS IN SUCCESS

Our Clients

CRUNCHING THE NUMBERS

The Essential Metrics for Outsourced IT Support Success

  • CSAT (Customer Satisfaction Score)
  • AHT (Average Handle Time)
  • SLACR (Service Level Agreement Compliance Rate)
  • MTTR (Mean Time to Resolution)
  • TB (Ticket Backlog)
  • SCPI (Support Cost per Incident)
  • RIR (Repeat Incident Rate)
  • ER (Escalation Rate)

See more metrics

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New Trends

Embrace New Trends in IT Support

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The growing popularity of cloud-based IT support solutions

As technology evolves, the adoption of cloud-based IT support solutions has been steadily increasing. Cloud-based services are gaining recognition for their benefits, resulting in the emergence of new options like remote desktop support, cloud-based backup, disaster recovery, and help desk services. However, this shift towards cloud-based IT support has also raised concerns regarding data privacy and security, making it crucial for companies to prioritize these aspects. This trend has also prompted companies to enhance their outsourced IT department and their expertise in cloud computing.

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Greater emphasis on cybersecurity

With the rise of cyber threats, IT support is focusing more on cybersecurity. This includes network monitoring, endpoint protection, and user training to prevent and respond to cyberattacks. In addition, IT support is also investing in technologies such as artificial intelligence and machine learning to detect and respond to cyber threats in real-time. Furthermore, with the rise of remote work, IT support is adopting new security protocols to protect the company's assets and sensitive information from cyber attacks that may occur outside the company's network.

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Adoption of artificial intelligence

The potential impact of AI technology on IT support is too significant to ignore. Therefore, comprehending the influence of artificial intelligence on tech outsourcing services is crucial for strategizing operational goals. The implementation of AI has the potential to revolutionize IT support outsourcing by enhancing efficiency through automation, lowering costs, providing greater control, boosting security, and improving negotiation terms for contracts. Consequently, CIOs and technology leaders will be inclined to consider outsourcing vendors that have an AI strategy in place.

text Determine

The growing popularity of cloud-based IT support solutions

As technology evolves, the adoption of cloud-based IT support solutions has been steadily increasing. Cloud-based services are gaining recognition for their benefits, resulting in the emergence of new options like remote desktop support, cloud-based backup, disaster recovery, and help desk services. However, this shift towards cloud-based IT support has also raised concerns regarding data privacy and security, making it crucial for companies to prioritize these aspects. This trend has also prompted companies to enhance their outsourced IT department and their expertise in cloud computing.

text Develop

Greater emphasis on cybersecurity

With the rise of cyber threats, IT support is focusing more on cybersecurity. This includes network monitoring, endpoint protection, and user training to prevent and respond to cyberattacks. In addition, IT support is also investing in technologies such as artificial intelligence and machine learning to detect and respond to cyber threats in real-time. Furthermore, with the rise of remote work, IT support is adopting new security protocols to protect the company's assets and sensitive information from cyber attacks that may occur outside the company's network.

text Monitor(1)

Adoption of artificial intelligence

The potential impact of AI technology on IT support is too significant to ignore. Therefore, comprehending the influence of artificial intelligence on tech outsourcing services is crucial for strategizing operational goals. The implementation of AI has the potential to revolutionize IT support outsourcing by enhancing efficiency through automation, lowering costs, providing greater control, boosting security, and improving negotiation terms for contracts. Consequently, CIOs and technology leaders will be inclined to consider outsourcing vendors that have an AI strategy in place.

text Determine

The growing popularity of cloud-based IT support solutions

As technology evolves, the adoption of cloud-based IT support solutions has been steadily increasing. Cloud-based services are gaining recognition for their benefits, resulting in the emergence of new options like remote desktop support, cloud-based backup, disaster recovery, and help desk services. However, this shift towards cloud-based IT support has also raised concerns regarding data privacy and security, making it crucial for companies to prioritize these aspects. This trend has also prompted companies to enhance their outsourced IT department and their expertise in cloud computing.

text Develop

Greater emphasis on cybersecurity

With the rise of cyber threats, IT support is focusing more on cybersecurity. This includes network monitoring, endpoint protection, and user training to prevent and respond to cyberattacks. In addition, IT support is also investing in technologies such as artificial intelligence and machine learning to detect and respond to cyber threats in real-time. Furthermore, with the rise of remote work, IT support is adopting new security protocols to protect the company's assets and sensitive information from cyber attacks that may occur outside the company's network.

text Monitor(1)

Adoption of artificial intelligence

The potential impact of AI technology on IT support is too significant to ignore. Therefore, comprehending the influence of artificial intelligence on tech outsourcing services is crucial for strategizing operational goals. The implementation of AI has the potential to revolutionize IT support outsourcing by enhancing efficiency through automation, lowering costs, providing greater control, boosting security, and improving negotiation terms for contracts. Consequently, CIOs and technology leaders will be inclined to consider outsourcing vendors that have an AI strategy in place.

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FAQ

We have answers

What are outsourced IT support services?

Outsourced IT support services refer to technical assistance in the management of computer technology that is managed externally by a managed service provider as a third party. The service can cover a broad spectrum of activities, including network security, operating system implementation, software installation, and file backup, among others.

For any business, technical assistance is a primary function that cannot be overlooked. When information technology issues arise, the business may suffer, as unresolved problems are likely to hamper productivity, create frustration among team members, and consume valuable time and resources, all of which are essential for any organization. Even outsourced IT for small businesses can help them stay competitive and agile in their relevant industries.

Partnering with such a provider can alleviate the everyday pressures of managing the IT department, enabling you and your teams to concentrate on critical tasks. By having access to a dedicated IT help desk through your service provider, you can be confident of receiving timely and efficient assistance, enabling you to maintain performance, boost profits, and take your business to new heights.

How can outsourcing IT experts save money?

Outsourcing IT services can save your business money by reducing the costs associated with hiring and training in-house IT staff. It also allows you to access a team of experts who can provide tailored solutions to meet your specific needs and goals, which can lead to increased efficiency and productivity. Additionally, outsourcing an IT team can help you avoid costly downtime and technology failures, as well as provide access to the latest technology and security measures.

What is an example of outsourcing in the IT industry?

IT outsourcing encompasses a wide range of services, such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), utility systems, and cloud-based solutions. These are all examples of how organizations can outsource their IT needs to external providers to reduce costs, improve efficiency, and access specialized expertise.

Which IT service is most frequently outsourced?

Among the various IT services, help desk support is often the most demanded. Help desk services outsourcing allows businesses to provide their employees with access to IT assistance around the clock, without the need to maintain an in-house IT team. This can be especially helpful for smaller businesses that may not have enough money to employ a full-time IT department. Other frequently used IT solutions include network management, data backup and restoration, and cybersecurity.

What are the five primary factors that drive IT services outsourcing?

The top drivers are cost reduction, access to specialized expertise, scalability, flexibility, and focus on core business functions. By outsourcing common IT needs, organizations can reduce the cost of maintaining an in-house IT team, gain access to specialized skills and knowledge, scale their IT infrastructure to meet changing demands, adapt to new technologies and market conditions, and free up resources to focus on their core competencies.

IT Support: Compliance with Industry Regulations and Standards

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