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A Great Choice For Dynamic Businesses

Columbus is the capital city of the state and the largest city in central Ohio. The city has an active business atmosphere, driven by versatile industries. Columbus is known for its strong presence in the finance, insurance, healthcare, education, and retail sectors. In addition, the city is home to a growing tech community, with plenty of startups and established tech companies headquartered in the city.

As Columbus continues to attract new businesses and niches, the need for effective customer service has become increasingly crucial. One of the ways that companies can ensure they are providing professional customer service is by outsourcing services to call centers in Columbus Ohio who are reliable in the area. By improving their CS operations, businesses can elevate their customer relationships, leading to increased growth and overall success.

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EXCEPTIONAL CUSTOMER EXPERIENCE

Outsourced Call Center Solutions

Explore the diverse range of call center services that address your unique needs and drive business growth.

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Customer support

Delivering exceptional service across all platforms, ensuring customer satisfaction, and fostering lasting relationships.

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Order processing

Ensuring timely delivery and a seamless experience for your customers by managing order entries and updates.

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Technical support

Providing guidance across various technologies and addressing the complex needs of your customers.

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Appointment scheduling

Coordinating and managing your appointments, helping you stay organized and focused on what matters most.

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Sales support

Boosting sales by generating leads, nurturing customer relationships, and driving conversions.

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Help desk support

Enhancing customer satisfaction by troubleshooting issues, and providing assistance promptly and effectively.

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Telemarketing

Increasing revenue and enhancing brand awareness by promoting products or services.

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Lead generation

Applying various strategies and activities to identify, attract, and engage potential customers for a business.

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Surveys and market research

Collecting, analyzing, and interpreting data to gain insights into a target audience and consumer behavior.

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Customer retention

Strengthening customer loyalty by engaging with your existing clientele and ensuring their needs are met.

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Cold calling

Broadening customer base by reaching out to potential clients and showcasing your products effectively.

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Customer care

Delivering exceptional customer experiences by providing prompt solutions, and maintaining a positive brand image.

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BENEFITS

Boost Your Business With Call Centers in Columbus Ohio Outsourcing

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Improved Customer Retention

Customer retention is a major challenge for all companies. However, what if there was an easier solution than you ever imagined? BPO is a turning point, particularly for customer retention. Unfortunately, many companies are unaware of how outsourcing call centers in Columbus Ohio can assist them. Outsourcing tasks to specialized agents greatly reduces your in-house workload. This allows your in-house experts to focus on providing the best CX. By analyzing your company's unique needs, a BPO company can create a customized retention strategy to help you retain as many customers as possible.

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More Specialized and Expert Employees

Top call center companies bring extensive experience in handling a vast number of calls and customer interactions. This expertise enables them to excel in phone communication and effectively handle tasks such as product sales, issue resolution, help desk support, and more. Not everyone is naturally inclined toward customer service and phone conversations, that’s where a call center manager Columbus Ohio uses rigorous recruitment processes with situational, competency-based, and behavioral assessments. This enables them to identify candidates with exceptional CS skills, ensuring that only the best are hired.

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Call Centers in Ohio: Access to Effective Technologies

Outsourcing your call center brings a significant advantage in terms of technology. Your chosen call center service provider has already made substantial investments in and utilizes advanced technology on a daily basis. Call centers in Ohio employ various technologies that you may not even have considered for your in-house operations. These include inbound call center software, outbound call center dialers, IVR systems, customizable CRM platforms, email marketing tools, data labeling platforms, social media and SMS capabilities, web chat services, email response management tools, etc.

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CALL CENTER IN NUMBERS

Game-Changing Data for Your Call Center Success

Our commitment to providing exceptional service and nurturing a positive work environment for our employees creates a powerful synergy that drives your business toward success.

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4,7

Glassdoor score Top 1% of BPO companies

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2,8%

Monthly attrition rate

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83%

ESAT

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90%

CSAT

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OUR CLIENTS SPEAK VOLUMES

Client Reviews

Get inspired by feedback from our delighted clients who have reaped the benefits of our top-notch call center services. 

 
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PARTNERS IN SUCCESS

Our Clients

MASTER THE METRICS

The Top Call Center Metrics You Need to Track

  • CSAT (Customer Satisfaction Score)
  • AHT (Average Handle Time)
  • FCR (First Call Resolution)
  • ACR (Abandoned Call Rate)
  • AWT (Average Wait Time)
  • CCAS (Call Center Agent Scorecard)
  • ARPA (Average Revenue per Agent)
  • ASPC (Average Sales per Call)

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Ready to Enhance Your Customer Support?

3 Tips to Start Outsourcing Speedy Solutions Call Center Columbus Ohio

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Look for Real Partnership

Aim to establish a true partnership with a call center that not only fulfills your operational needs but also contributes to the growth of your business. A reliable BPO vendor will offer data-driven insights, recommendations, and a vested interest in your success. This collaborative relationship goes beyond financial gains, as it can positively impact your processes, enhance your brand image, and even bolster your marketing efforts, ultimately shaping the reputation of your business. By prioritizing this partnership, your business will get the most out of great collaboration.

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Check if a Call Center in Columbus Ohio Can Manage Omnichannel Support

When choosing a call center for outsourcing, learn if they have advanced technological capabilities. Gone are the days of dial phones and outdated computer systems like Windows 95. Instead, you need a contact center that excels in omnichannel support, stays up-to-date with the latest technological trends, and seamlessly integrates with modern software solutions. The applied technologies in a call center in Columbus Ohio encompass a range of tools, both hardware and software, that automate processes, enhance customer relationships, analyze data, and even predict behaviors.

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Choose the Proper Size of BPO Partner

Finding the right-sized BPO partner is essential. You need a call center that can effectively handle your needs while giving your business the attention it deserves. Commonly huge multinational contact centers work with large-scale programs that require 1000+ seats. For CS programs typically falling under the 100-seat range, it is advisable to avoid placing your program at a site with 1000 seats. Otherwise, it may be overlooked, leading to inadequate support. It’s better to find a company with around 500 seats or fewer to benefit from speedy solutions call center Columbus Ohio.

text Determine

Look for Real Partnership

Aim to establish a true partnership with a call center that not only fulfills your operational needs but also contributes to the growth of your business. A reliable BPO vendor will offer data-driven insights, recommendations, and a vested interest in your success. This collaborative relationship goes beyond financial gains, as it can positively impact your processes, enhance your brand image, and even bolster your marketing efforts, ultimately shaping the reputation of your business. By prioritizing this partnership, your business will get the most out of great collaboration.

text Develop

Check if a Call Center in Columbus Ohio Can Manage Omnichannel Support

When choosing a call center for outsourcing, learn if they have advanced technological capabilities. Gone are the days of dial phones and outdated computer systems like Windows 95. Instead, you need a contact center that excels in omnichannel support, stays up-to-date with the latest technological trends, and seamlessly integrates with modern software solutions. The applied technologies in a call center in Columbus Ohio encompass a range of tools, both hardware and software, that automate processes, enhance customer relationships, analyze data, and even predict behaviors.

text Monitor(1)

Choose the Proper Size of BPO Partner

Finding the right-sized BPO partner is essential. You need a call center that can effectively handle your needs while giving your business the attention it deserves. Commonly huge multinational contact centers work with large-scale programs that require 1000+ seats. For CS programs typically falling under the 100-seat range, it is advisable to avoid placing your program at a site with 1000 seats. Otherwise, it may be overlooked, leading to inadequate support. It’s better to find a company with around 500 seats or fewer to benefit from speedy solutions call center Columbus Ohio.

text Determine

Look for Real Partnership

Aim to establish a true partnership with a call center that not only fulfills your operational needs but also contributes to the growth of your business. A reliable BPO vendor will offer data-driven insights, recommendations, and a vested interest in your success. This collaborative relationship goes beyond financial gains, as it can positively impact your processes, enhance your brand image, and even bolster your marketing efforts, ultimately shaping the reputation of your business. By prioritizing this partnership, your business will get the most out of great collaboration.

text Develop

Check if a Call Center in Columbus Ohio Can Manage Omnichannel Support

When choosing a call center for outsourcing, learn if they have advanced technological capabilities. Gone are the days of dial phones and outdated computer systems like Windows 95. Instead, you need a contact center that excels in omnichannel support, stays up-to-date with the latest technological trends, and seamlessly integrates with modern software solutions. The applied technologies in a call center in Columbus Ohio encompass a range of tools, both hardware and software, that automate processes, enhance customer relationships, analyze data, and even predict behaviors.

text Monitor(1)

Choose the Proper Size of BPO Partner

Finding the right-sized BPO partner is essential. You need a call center that can effectively handle your needs while giving your business the attention it deserves. Commonly huge multinational contact centers work with large-scale programs that require 1000+ seats. For CS programs typically falling under the 100-seat range, it is advisable to avoid placing your program at a site with 1000 seats. Otherwise, it may be overlooked, leading to inadequate support. It’s better to find a company with around 500 seats or fewer to benefit from speedy solutions call center Columbus Ohio.

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FAQ

We have answers

What does the term "domestic call center" refer to?

When we talk about a domestic call center, we are referring to a contact center that operates within the same country as the business it supports. For Columbus, Ohio, a domestic call center would be one located within the United States, specifically catering to the needs of businesses in the local region. Domestic call center services in Ohio continue to improve and equip their agents with innovative tech solutions for enhanced CX.

Are domestic call centers better than international ones for outsourcing in Columbus, Ohio?

Domestic call centers in Columbus Ohio have several advantages over international ones when it comes to outsourcing. With a domestic call center, you can be sure that the agents speak the same language as your customers and have a good understanding of your local market. Domestic call centers are also subject to the same laws and regulations as your business, providing better compliance and accountability. Additionally, domestic call centers offer greater flexibility in terms of customization, reporting, and integration with your existing systems. When it comes to outsourcing your call center in Columbus, Ohio, choosing a domestic call center can provide many benefits for your business.

What is the average hourly rate call center agents receive in Columbus Ohio?

The average annual salary for a call center representative in Columbus is approximately $35,109 as of 2023. To break it down, this translates to around $16.88 per hour or roughly $675 per week. However, it's important to note that the actual rate may vary depending on factors such as the BPO company you choose to partner with, their expertise level, the competencies of their agents, and the specific services required for your project. These variables can influence the package and should be taken into account when considering outsourcing your call center needs. Generally, your business can benefit from reasonable costs and a high level of performance call center Columbus Ohio provides.

How does a BPO differ from a call center?

While call centers primarily specialize in providing customer support through telecommunications, BPO (Business Process Outsourcing) vendors offer a broader range of services. In addition to handling customer inquiries, BPO vendors can manage various other functions, including software support Columbus, back-end administrative tasks, and loan underwriting. Moreover, BPO agents typically work under contract agreements and operate on behalf of another company, often working behind the scenes to handle specific business processes and operations.

Which states in the US are home to the highest number of call centers?

Among the US states, Texas stands out with the highest number of call centers, boasting a total of 710. These call centers collectively provide employment opportunities for over 288,000 individuals in the state.

What are Helpware locations in the USA?

Helpware, a leading company in customer support outsourcing, is headquartered in Lexington, KY. In addition to its headquarters, Helpware has established offices in Kentucky, Virginia, and California. As an organization committed to growth and expansion, Helpware continues to thrive in its mission of delivering exceptional customer service solutions.

5 Ways Outsourcing Your Call Center in Columbus Ohio Can Improve Retention

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