Uganda in numbers

Exciting statistics for growth and opportunities 

Take advantage of Uganda’s unlimited potential for your business growth

hi

48.8 mln

Uganda Population

hi

80%

Below the age of 40

hi

English

Official language

hi

40,000

Graduates annually

WHY UGANDA?

Benefits of outsourcing to Uganda

Helpware provides access to a highly skilled and talented workforce in Uganda, with a ready-to-go infrastructure and tremendous support from the local government.

alt

Top talent

Uganda boasts a highly educated and qualified workforce that can rival international standards of excellence, thanks to its robust education system and emphasis on training and development. In addition to being motivated and hardworking, Ugandan professionals possess diverse skill sets enabling them to provide exceptional service to customers across various industries.

alt

Government Support

The Uganda Ministry of ICT and the BPO council are determined to set Uganda up as a leader in the BPO industry. Their investment in new infrastructure, telephony, and specialized training programs highlights their commitment to making sure that BPO companies have access to everything they need to succeed. This approach is favorable for the country's economy and attractive to potential investors.

alt

Strategic location

Situated at the crossroads of East Africa with easy access to neighboring countries such as Kenya, Tanzania, Rwanda, and South Sudan, Uganda has the advantage of being strategically positioned to host BPO operations. Its ideal time zone (GMT+3) coverage makes it attractive to any potential client wanting to have quick turnaround times and quality output of projects.

alt

Cost-effective Solutions

Our solutions are designed with our clients in mind and can help minimize expenses while still maintaining quality standards. Our focus on services that deliver great value keeps us ahead of the competition. With smart, skilled, and motivated and all the necessary tools in place, we can offer cost-effective solutions without sacrificing anything in terms of quality.

Uganda TALENTS

Available Services

We have a team of skilled and committed professionals offering diverse services

iconCustomer Support iconsvg

Our CSRs in Uganda ensure exceptional customer experience for customers in English, French, and Swahili across all channels.

iconData Annotation iconsvg

We offer services for “human annotation” of datasets at scale and our team of experienced annotators uses advanced techniques to accurately label data.

iconAI Operators iconsvg

Our team will ensure your AI model outputs are relevant, valid, and complete by carefully spotting errors and inconsistencies.

iconContent Moderation iconsvg

We have professionals who are adept at detecting and filtering questionable or suspicious content from any digital platform.

iconBack-office iconsvg

Our back-office solutions offer superior administrative support, allowing our clients to experience smoother and more efficient processes.

iconSales support iconsvg

Our team is trained to assist in lead generation and the necessary sales support to help you achieve your sales goals.

iconData Entry iconsvg

We provide accurate and efficient data entry services to help you manage your data in a streamlined manner.

iconIT Support iconsvg

Our team of IT professionals is equipped with the expertise to handle various technology-related challenges customers may encounter.

We made sure to provide your employees with everything needed for efficient work

workspace 1

Spacious Office

Our spacious and modern workspace is designed to provide our staff with everything they need, from dedicated desks to pre-set computers and ergonomic chairs, to deliver outstanding results.

lan 1

Stable Internet Connectivity 

At our office, we have a top-of-the-line internet infrastructure and secure LAN connection to ensure that our staff can work consistently and efficiently without any disruptions.

Frame (11)

Secured VPN connection 

A secured VPN connection in our office enables our staff to access company resources, such as servers and databases, with ease and security, which ensures that our clients’ information is safeguarded.

office-chair 1

Office Amenities

We have spacious offices with everything you need to be comfortable and productive – fast Wi-Fi, ergonomic chairs, and modern equipment.

MAKING A DIFFERENCE

Helpware’s impact

At Helpware, we strongly believe in the power of giving back and supporting the communities we are working in. We are effectively collaborating with the World Child Cancer Fund, a global charity organization dedicated to improving the lives of children affected by cancer, and WEND Africa, a nonprofit organization that provides opportunities for employment, education & empowerment to war-affected mothers in Uganda.

Group-1318-(2)
FAQ

We have answers

Are there any challenges (culture/traditions/religion, etc.) that might prevent the local African workers from delivering good results?

What might be the risks of outsourcing customer support to Africa?

What salary do you offer to your employees in Africa?

Is the local workforce skillful enough to perform customer support and back-office services?

What requirements does Helpware have for the Uganda candidates?

How does the Uganda government support the development of the BPO sector in the country?