There are a few problems that seem to pop up over and over when creating an outsourcing project. Don’t let them deter you. Below are some quick solutions for the common outsourcing planning problems.
How do I measure the qualitative benefits of outsourcing like “better access to expertise” or “more time to focus on core competencies?”
Look back at your definition of what a successful outsourcing operation should look like. Create two lists. One of your company’s priorities and one of the priorities for the outsourcing project. Sort out where the qualitative benefits fit in your priorities and weigh the analysis accordingly. This is a great time to get input from investors and the people who will be involved in managing the outsourcing operations.
How do I compare, identify and decide on the costs and benefits of outsourcing versus keeping the business process an internal one?
Research. Get with your accountant and create a spreadsheet with all the measurable costs on both sides, weigh the qualitative costs according to your priorities, and keep all your formulas for costs at hand. If you are still unsure, this is the time to contact the experts in your network and get their input.
My team is confused about their roles and expectations.
Go back to the beginning and clearly define why you are choosing to outsource. Define the roles and responsibilities of each person involved. You need a document to reference all of the above as well as the resources available for the project, the success terms, the milestones, and the type of outsourcing you will use.