Helpware is on Time Doctor OA500 List of Top BPO Companies

Helpware has been ranked 125 on the Time Doctor OA500, an index created by Outsource Accelerator in partnership with Time Doctor that ranks the top 500 BPO companies in the world. The ranking...

Written by Alexander Tereshchenko Thursday, Apr 20

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Helpware has been ranked 125 on the Time Doctor OA500, an index created by Outsource Accelerator in partnership with Time Doctor that ranks the top 500 BPO companies in the world.

The ranking methodology used by Outsource Accelerator's research team is comprehensive and objective, based on the prominence of BPO companies taking into account company size and revenue, online prominence and reputation, and employer brand and practices. The team invested months of diligent effort in gathering, assessing, and collating data from around 2,500 BPOs worldwide before developing the scoring methodology.

Helpware acknowledges the hard work and dedication of the Outsource Accelerator research team in creating this index and is honored to be included in the ranking of top BPO companies in the world.

As Helpware continues to grow and expand its operations, we remain focused on providing innovative and effective outsourcing solutions to our clients. With this latest accomplishment, Helpware looks forward to further consolidating its position as a leading BPO company in the industry.

"We are extremely proud of this award and couldn't have achieved this milestone without the hard work and dedication of our employees and the trust of our clients.”, said Robert Nash, co-founder and CEO of Helpware. “ This recognition is a testament to the quality of our services and the commitment of our team to deliver exceptional results."

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Alexander Tereshchenko

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Data Labeling

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Software Development

We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

Loan Processing

Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

Call Center Services

Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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