Helpware Achieves UpCity Best of Kentucky Award 2022

UpCity honors the best B2B service providers in each state and province with the return of their “Best of” UpCity Awards in 2022. Based on UpCity Recommendability Rating, these awards shine a...

Written by Robert Nash Thursday, Oct 27

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UpCity honors the best B2B service providers in each state and province with the return of their “Best of” UpCity Awards in 2022.

Based on UpCity Recommendability Rating, these awards shine a spotlight on top-performing partners in each state and province in the U.S. and Canada. The awards are given to the top companies in each state measured by their UpCity Recommendability Rating.

The Recommendability Rating is a proprietary algorithm that measures the credibility and trustworthiness of each UpCity Certified Partners. They use an algorithm that provides an assessment of how recommendable a service provider is in comparison to other service providers.

Helpware’s exemplary client ratings have gained them a spot in the “Best of” awards, and we are excited to be honored for our great service. It truly is a team effort to drive superior client ratings.

“I’m very proud of our teams for these amazing ratings. It really reflects our culture and living our values every day.”, said Robert Nash, CEO of Helpware. “I’m looking forward to continuing to delight our clients with amazing results.”

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Robert Nash

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Microtasking Platform

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Start-up Acceleration

Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.

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