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LOCATION

Helpware Puerto Rico

 

We have changed the perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.

Helpware is headquartered in the United States with offices in Puerto Rico. Our Puerto Rico office is located in San Juan, the capital and largest city. Puerto Rico is a protected US territory, offering US businesses security. Our office in San Juan provides talented team members to further our clients' success and experience.

100%

of client ramps / commitments achieved

4.9
Glassdoor rating
93%
ESAT driving happy interactions
100%
сertification in security and compliance operations

OUR BENEFITS

Helpware’s Global Support Infrastructure

High-touch, Collaborative, Culture-focused Environments

Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.

Rapid Staffing Mobility

Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.

Geographically Dispersed

Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.

Integrated and Secure Infrastructure

Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.

Customer Experience in Language They Prefer

Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.

No Service Disruptions

With redundant disaster recovery plans and advanced security tech,  all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.

Puerto Rico

San Juan

Our San Juan location provides a diverse workforce and environment near the US with low tariffs.

Because San Juan is part of a US territory, many young adults attend top universities in the United States and study software engineering, data science, and areas of expertise that they bring back to Puerto Rico.

San Juan is also known for its wonderful weather year-round, attracting many visitors.

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Leida-Menendez

COUNTRY MANAGER FOR PUERTO RICO

Leida Menendez

Results-Driven/Strategic Leader with comprehensive customer service management experience in a call center environment (inbound/outbound) for over 20+ years. Key strengths in design strategic plans, reduce operational costs, increase productivity and achieve KPI’s as per customer service agreements. Comprehensive experience in designing and implementing web-based applications to ensure that the quality control standards and product legal disclosures are met. Experienced leader in managing, coaching, mentoring and supporting multidisciplinary teams including Quality Assurance, Training Development and Workforce Management among others. 

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OUR GLOBAL FOOTPRINT

Ukraine

Our Ukraine offices are located in the capital city of Kyiv with a population of over 3 million. It is the largest technology hub of Eastern Europe and a top destination for outsourcing front and back-office customer support. The culture of Kyiv makes the capital attractive for our team members who provide a creative experience for our clients. 

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OUR GLOBAL FOOTPRINT

Philippines

Our Philippine offices are located in Cebu and Manila. Cebu and Manila are considered the largest and most mature areas in the Philippines for front and back office offshore customer support.  With this workforce history, it is easy to scale a team to support calls centers, sales, technical support, and customer service via phone, email, chat, social media, and video.

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OUR GLOBAL FOOTPRINT

Germany

Our Germany offices are located in the capital, Berlin.  Berlin is known as a liberal city with many possibilities and rich culture.  It is also the most inexpensive capital city to live in Western Europe. Our talented teams in our Berlin offices bring inexpensive, creative solutions to our clients.

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OUR GLOBAL FOOTPRINT

United States

Our US offices are located in Kentucky, Virginia, and Colorado with work-from-home locations nationwide. Our broad US footprint allows us to grow our strategic partnerships in the US by providing on-shore outsourcing services to allow clients faster growth to scale.

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OUR GLOBAL FOOTPRINT

Mexico

Our Mexico offices are located in Guadalajara, the second-largest city in Mexico with a population of nearly 5.5 million people, and Queretaro, known for its well-preserved Spanish colonial architecture. The large quantity of trained front and back-office support allows us to deliver quality near-shore outsourcing. Our Mexico locations provide an affordable location for our team and affordable solutions for our clients.

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OUR GLOBAL FOOTPRINT

Poland

Our Poland office is located in Krakow, one of the oldest cities in Poland. It is one of the most influential cities in the country and is well-known for its academic, economic, and artistic life. It also displays a very rich cultural heritage, which makes it a popular spot for tourists. With a great majority of people fluent in English, this location is perfect for our company to flourish and help our clients.

Albania

OUR GLOBAL FOOTPRINT

Albania

Our office in Albania is located in its capital, Tirana. This is the largest city in the country and it also happens to be at the center of it. The city is surrounded by beautiful mountains and is well-known for its Mediterranean seasonal climate. English is widely taught in schools across Albania, so English is the most popularly spoken foreign language among millennials in Albania. This is the main center of attraction in the country, which makes it ideal for our company to establish our office in the downtown area.

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OUR GLOBAL FOOTPRINT

Puerto Rico

Our Puerto Rico office in San Juan is a US territory that provides educated and diverse team members who further our clients' success and experience. English and Spanish are the official languages of Puerto Rico, offering multilingual professionals. Helpware’s Puerto Rican office allows us to outsource near home conveniently and at inexpensive rates.
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OUR GLOBAL FOOTPRINT

Helpware at Home

The pandemic required adjustments in the worldwide workplace and allowed us to enhance our technology, integration, and security protocols to further expand our team in any location. Many team members and clients are benefiting from the flexibility of remote work options.  Our cultural strength is in unity so working from home is not an obstacle for our Helpware family.

HELPWARE HIGHLIGHTS

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