Helpware Puerto Rico
We have changed the perceptions of what global outsourcing is and can be. We have built superior cultures in all locations by empowering our teams and providing them with the right tools and culture for success.
Helpware is headquartered in the United States with offices in Puerto Rico. Our Puerto Rico office is located in San Juan, the capital and largest city. Puerto Rico is a protected US territory, offering US businesses security. Our office in San Juan provides talented team members to further our clients' success and experience.
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Helpware’s Global Support Infrastructure
High-touch, Collaborative, Culture-focused Environments
Our global locations are all positioned in easy to access locations, utilize the highest comforts and latest technology for our teams, and are culture first.
Rapid Staffing Mobility
Our onshore, nearshore and across-the-globe teams can be deployed quickly for immediate scalability.
Our global footprint provides business continuity and a broad range of cost options, language capabilities, tech-savvy and highly motivated teams.
Integrated and Secure Infrastructure
Our teams have the necessary information security / technology protocols and privacy regulations whether physically located in an office location or working from home.
Customer Experience in Language They Prefer
Our top talent across-the-globe delivers superior translation and language experiences. Our language fluency accelerates hiring, training, and branding for superior customer journeys.
No Service Disruptions
With redundant disaster recovery plans and advanced security tech, all locations maintain protocols for geo disasters that allow teams to set up quickly at home or alternate locations should a disaster arise.
Our San Juan location provides a diverse workforce and environment near the US with low tariffs.
Because San Juan is part of a US territory, many young adults attend top universities in the United States and study software engineering, data science, and areas of expertise that they bring back to Puerto Rico.
San Juan is also known for its wonderful weather year-round, attracting many visitors.
COUNTRY MANAGER FOR PUERTO RICO
Results-Driven/Strategic Leader with comprehensive customer service management experience in a call center environment (inbound/outbound) for over 20+ years. Key strengths in design strategic plans, reduce operational costs, increase productivity and achieve KPI’s as per customer service agreements. Comprehensive experience in designing and implementing web-based applications to ensure that the quality control standards and product legal disclosures are met. Experienced leader in managing, coaching, mentoring and supporting multidisciplinary teams including Quality Assurance, Training Development and Workforce Management among others.
Helpware Puerto Rico
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Digital Customer Experience
Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.
Content Control & Verification
Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.
Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.
Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.
Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.
Human in the Loop
Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.
Helpware’s outsourced business processing customized for start-ups accelerates your go-to-market strategy and brand awareness with customer-focused teams that are worthy of your customers. Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop. Expand team talent across all areas of customer engagement by joining your team with ours. The results are the faster product to market expansions with a competitive advantage.