Get in Touch

The Differences Between Core Competencies and Critical Functions

Some companies successfully outsource their core competencies, but those are few and far between. The general advice is don’t. When you are reading through or creating your company’s Outsourcing...

 Toggel Table of Contents

Some companies successfully outsource their core competencies, but those are few and far between. The general advice is don’t. When you are reading through or creating your company’s Outsourcing Plan, it’s important to double-check the document to make sure you aren’t accidentally outsourcing the heart of your business.

Core competencies are what make your business special. They are what make you stand out from all your competition, your competitive advantage. If business were bagels, your core competency might be blueberries. Similar to the cinnamon-raisin bagel next door, but many people will prefer you.

Your critical functions are something that, as the name implies, is absolutely necessary. The flour, yeast, and salt go into every bagel. These functions can be outsourced with great success. Take payroll as an example. It’s vital for the company to function, but that isn’t what makes your company unique.

Keeping in mind what makes you unique versus what is simply important will clear up any questions about which processes you can outsource. It will prevent many major mistakes companies have made in the past when trying different business solutions.

Related Posts

Digitizing Customer Experience: Key Trends & Benefits

In the ever-evolving landscape of customer service, the true competitive advantage lies in embracing the synergy between cutting-edge technologies and the irreplaceable human ...

Content Moderation Outsourcing: Advantages and Pitfalls

All posts matter. Every single piece of communication shared across digital channels represents a unique opportunity to captivate our intended audience or risk forfeiting their ...

Software Development as a Service (SDaaS) in 2024: A New Solution to Old Challenges

Have you ever considered how empires are built? It’s true that tactical-minded generals make the history books. But there’s one forgotten aspect that stretches all the way back to ...
img-name
Dana Mahoney
Senior Vice President of Global Operations

Helpware expertise

Core Services

Explore Helpware

Let’s chat about business process outsourcing for success

Let’s Get Started
Helpware-Anton-2