Get in Touch

Choose Your Perfect Pricing Plan

We provide end-to-end customer support solutions and only dedicated agents to businesses of any size at competitive prices.

Talent Only

Agents to help you grow from here to where you want to go next

contact sales
Team size2+
Agentsdedicated
Team leadershared
Operations Managershared
Onboarding Managershared
CSMshared
HR People Partnershared
Continuous Improvementadd-on
L&D Officeradd-on
WFMadd-on
Quality Assuranceadd-on
Bufferadd-on
PEX Free 40-hr Projectnot included
Billing modelsubscription-based monthly billing

Talent & Primary Support

A team of agents with the primary support team included to be self-supported lightening your load

contact sales
Team size5+
Agentsdedicated
Team leadershared / dedicated, option to buy-up
Operations Managershared
Onboarding Managershared
CSMshared
HR People Partnershared
Continuous Improvementadd-on
L&D Officershared / dedicated, option to buy-up
WFMadd-on
Quality Assuranceshared / dedicated, option to buy-up
Bufferadd-on
PEX Free 40-hr Projectincluded
Billing modelsubscription-based or per hour

Talent & Full Support

A turn-key CX program where we execute your vision and partner to accelerate your CX dreams

contact sales
Team size25+
Agentsdedicated
Team leaderdedicated
Operations Managershared / dedicated
Onboarding Managershared
CSMshared / dedicated
HR People Partnershared / dedicated
Continuous Improvementshared / dedicated
L&D Officershared / dedicated
WFMshared / dedicated
Quality Assuranceshared / dedicated
Bufferdedicated
PEX Free 40-hr Projectincluded
Billing modelper hour or per transaction-based billing
Compare all features
Talent Only
Talent & Primary Support
Talent & Full Support

TALENT ACQUISITION

Hiring Talents
Candidate Assessment

LEARNING AND DEVELOPMENT

Foundations Training
Product Training to Nesting
add-on
Training Materials
add-on
add-on
Training needs analysis on knowledge gaps
add-on
add-on
Knowledge Base
add-on
add-on
add-on

CONTINUOUS IMPROVEMENT

Process Evaluation and Mapping
add-on
add-on
KPI Identification
add-on
KPI Baselining
add-on
Quality Design
add-on
add-on
CI Projects
add-on
add-on

BUSINESS ANALYTICS

KPI Performance Review & Analysis
add-on
Data Warehousing
add-on
add-on

CONSULTING AND AUTOMATION

Process Automation
add-on
add-on
add-on
Consulting Services
add-on
add-on
add-on

GLOBAL OPERATIONS

Team Leader
 / shared
 / shared
 / shared / dedicated
Quality Assurance
add-on
 / shared / dedicated as add-on
Performance Management
add-on

WORKFORCE MANAGEMENT

Capacity Planning
add-on
add-on
WFM Reporting
add-on
add-on
Real Time Monitoring
add-on
add-on

GLOBAL IMPLEMENTATIONS

Project Manager
Tools Implementation
add-on
add-on
RFP/Solutioning
add-on
FAQ

We Have Answers

What business model suits best for my business?

There are several factors you have to look into while defining what fits best: company size, the scope of work, toolstack, maturity and flexibility of the internal processes, etc. Talk to our Sales to get an idea of what options work best with the Helpware solutions.

What if my business expands and needs to add more options?

There’s a big choice of add-ons and you can upgrade at any time. We are flexible to customize our offer to suit all your needs. Reach out to our Sales to see what works for your business.

What are the language requirements for the agents?

Our standard hiring requirements for onshore, nearshore, and offshore non-native language level is set at B2+ (Independent according to CEFR scale). Levels C1+ (Proficient), same as other specific requirements like industry certifications, above-average educational background, etc will come as an add-on.

How long does it take to hire the team?

Hiring timelines from contract signing and calibration on hiring requirements is a minimum of 2-4 weeks depending on several factors, such as team size, the complexity of a job, hiring profile, etc.

Do you provide shared agents?

No. We provide only dedicated Customer Support and Back-Office Agents who work exclusively for your company.

What topics does Foundations training cover?

Foundations training typically covers topics such as company culture, customer service, product knowledge, and process overview. The goal of foundations training is to ensure that all employees are on the same page before they begin working with customers or clients. This type of training can be delivered in a variety of ways, including classroom instruction, e-learning courses, and on-the-job training.